Customer Service Representative

ELIZABETH VILLALTA

**** ** **** **. **** Beach, CA 90807 404-***-****

*.*****************@*****.***

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

& SECRETARY

Professional solution-oriented bilingual Customer Service Representative

and Secretary, with great organizational skills and clerical work.

QUALIFICATION

. Seven-years of outstanding skills and substantial experience in

customer service within a business, bank, and hospital atmosphere;

including 1- years in management.

. Excellent interpersonal skills, ability to work well with others, in

both supervisory or support staff roles.

. Experience in providing practical and creative solution to problems

with deadlines while maintaining all other aspects of the job up to

date.

. Excellent track record in translating any document with accuracy, in

person or over the phone, from English to Spanish or Spanish to

English.

. Accustomed to working in a fast-paced environment with the ability to

think quickly and successfully handle difficult clients.

. Knowledge in MS Word, MS Excel, MS Outlook, ERAccess, and Paypal.

. Seven-years of data entry experience and clerical work, with the

ability to type 70 wpm.

. Strong Internet abilities.

. Switchboard operation; inbound and outbound calls.

WORK HISTORY

CASHIER/ BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

CARSON TOYOTA AND SCION 02/2010-Current

Carson Toyota & Scion is a car dealer located in the city of Carson, CA

Key Contributions:

. Maintain outstanding customer service, as per Company standards, by

meeting customer needs and processing transaction accurately and

efficiently.

. Achieved customer satisfaction rating of 95% within a 12-month period.

. Managed customer call center professionally and efficiently within a

timely manner.

. Responsible of safeguarding Company's asset.

. Cash register operation and management of accounts

receivable and accounts payable.

. Process internet transactions.

. Data entry and filling conducted daily.

. Complete Rental Agreements successfully for vehicles coming

in and going out.

. Switchboard operations

HEALTH CARE REPRESENTATIVE for CHAMBERLIN EDMONDS

GWINETT MEDICAL CENTER-HOSPITAL (Labor & Delivery) 01/2009-01/2010

Chamberlin Edmonds is a health care revenue recovery firm headquartered in

Atlanta,GA

Key Contributions:

. Meet with in and out patients to offer our service and expertise on

eligible programs and benefits for their hospital visit.

. Gather all personal information necessary from eligible patients to

process their claims when applying for benefits.

. Build a smooth functional process for patients when taking them from

screening to enrollment.

. Assist the Case Manager in what is necessary for an expedient process.

. Meet monthly goals and numbers.

CUSTOMER SERVICE REPRESENTATIVE-Money Order Department

MERCHANTS BANK OF CALIFORNIA 01/2006-02/2008

Merchants Bank of CA provides banking products to the public with a

location in Carson, CA.

Key Contributions:

. Open and close office daily.

. Work with customers over the phone and with storeowners who carried

our money order service.

. Conduct daily reports to manage the flow of the assets coming in and

going out in our department.

. Handle large amount of monies in cash and checks.

. Assist our department manager in all matters concerning our

department.

. Complete monthly reports, which included: Suspicious Activity Report

and Questionable Activity Report for audits.

. Process collections.

. Print out refund check for customers using Paypal.

. Data entry and filling conducted daily.

. Use of Microsoft Excel, Word, and EraAccess.

EDUCATION

UNIVERSITY OF PHOENIX, Online

Some Business Administration

Bethlehem, GA 2009-2010

CARSON HIGH SCHOOL

High School Diploma, General Classes

Carson, CA 2001-2001

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