Customer Service Data Entry

Alfredo Rubio

Garden Grove CA ***** ● 714-***-**** ● **************@*****.***

DATA ENTRY/ ADMINISTRAVITE ASSISTANT /ACCOUNTING CLERK

Ten years of experience maintaining confidential information including applications/payment processing, assessment of

eligibility for clients seeking immigration benefits and health services at government agencies, and reviewing mortgage

documents. Valuable expertise of immigration policies and processing, with an accounting background.

QUALIFICATIONS

Customer Service Detail/Service Oriented

Data Entry 10 + years 10 Key 13,000 ksph

Proficient MS Excel, Word, Outlook Scanner Operator

Basic Accounting Procedures / MAS 90 Analytical and Problem solver

Typing 55 wpm Bilingual in Spanish

WORK EXPERIENCE

Volt Staffing Service, Part D Appeal Coordinator, Cypress, CA 12/12 -

UnitedHealthcare Assignment, Responsible of following the instructions to process the approve/denial and close

members’ appeals cases, that request be approved for medications covered for Part D Medicare

Ensure complaint has been categorized correctly

Determine and confirm member eligibility and benefits

Obtain additional documentation required for case review and place relevant documents into image repository

Limited outbound contact to members or providers

Generate outbound correspondence to members or providers using established templates

Prioritize and organize tasks to meet compliance deadlines

Advantage Professional, Mortgage Document Reviewer Clerk, Costa Mesa, CA 09/12-11/12

Deutsche Bank Assignment. Reviewed the completion and adherence of loan documents to the legal and

government requirements

Reviewed and ensured the adherence and completion of mortgage documents to legal and government

requirements

Searched, updated, coded loan inventory database system, included Loan Modifications, Assignments

Maintained Loan Inventory files

Flagged errors and discrepancies

Maintained production log sheets

Helpmates Staffing Services, Data Entry/Customer Service, Irvine, CA 10/10-10/11

Caloptima Assignment. Assessed eligibility for clients requesting the assignment with new primary care physician and

health network.

Managed incoming mail

Scanned/imaged incoming documents

Inputted member and/or health provider information from various sources onto spreadsheets and database system

Resolved promptly customer enrolment issues

Conducted inbound and outbound calls from/to members, health network providers, and physicians for verification

and collection of information.

Startrac Assignment. Responsible of Closing out Service Work Orders on a weekly basis which included:

Received invoices, and consulted with providers to prevent any missing information or discrepancy avoiding t he

invoice from being over processed

Saved imaged invoices’ copy, and closed out service request into Oracle Database System

Printed and compile invoices’ hard copy

Logged service providers’ invoices into Excel and provided a report for the Service Manager to execute payment

allocation

Immigration and Naturalization Service, Data Entry Clerk, Laguna Niguel, CA 07/00 -04/11

Assisted three Contractors:

-SPS Consulting

-SI International

-Labat Anderson

Interpreted and applied immigration policies concerning completeness, eligibility, and processing of petitions

seeking immigration benefits under Immigration Act on daily basis

Sorted, distributed incoming mail, and maintained mail control sheets

Prescreened immigrant applications for completeness, eligibility, accuracy, and consistency

Created complete immigrant file, and inputted data into the system

Scanned supporting documents

Collected fees from applications and reconciled fee register report

Retrieved, updated and corrected data contained on automated systems

Audited, identified and solved processing errors on customer data base files

Supported adjudications with translations to Spanish Language

Generated records, daily production and fees collected reports

Conducted quality control, batched and routed petitions/applications processed

Assisted customers by phone or directly interfaced with data processing issues

EDUCATION

Accounting Degree 2 semesters, Santa Ana College, Santa Ana, CA in Progress

Computer Operator, Regional Occupation Program, Anaheim, CA

Accountant 5 semesters, Superior School of Accounting and Administration, Foreign-Pending

REFERENCES

Upon request

Contact this candidate