Customer Service Manager

Damian Bellamy

*** ***** ***** **. **

Rome, GA *0165 1-706-***-****

Objective

A responsible, challenging position, which would utilize prior experience, training and

abilities, offering opportunities for professional growth and advancement.

Experience

Mohawk IND. Third Shift, Shift Lead

Feb 2013- May 2013

Lead a team of 16 or more

Made shift productivity improvements

Made accountability improvements on shift

Put in place better load factors, so product shipping out would not get

damaged saving the company money

Shift hours went down to complete same assignments

Paperwork for plant manager

1. On-time load factor

2. Incident reports

3. Near miss reports

4. UPH reports (Units per man hour)

5. Freight left behind reasoning reports (Red freight)

6. Damage and safety inspections

7. Load investigation/inspections

8. Proof of delivery paper work

9. Driver billing information

Praise employees through incentive program for working safely and job well

done

Find and implement new ideas for more proficient productive working

environment

Problem solve/ investigate lost freight to better service the customer on time

Minor maintenance on Lift Truck’s and Warehouse, AS 400, And RF units

Run and trouble shoot Hard surfaces Wrap station problems

Run and trouble shoot hard surfaces packing station problems

Problem solve Voice picking problems through Voxware

Work between AS 400 and Voxware for communication issues between the 2

for inventory and customer order correctness

Make sure freight is correct by Random audits

Wrap Carpet ship roles for shipping

Perform employee counseling and follow up

Perform employee work assessment

Perform employee evaluations

Lead crew to better safety practices

Teach skill, Manage will

Altered bin locations to better suit needs of company to help with on time

load factor and increase productivity levels.

Altered some employee’s work ethic to better suit the companies needs and

assist the employee in advancement

Mentor and adviser

Lumber Liquidators

May 2012- Oct 2012

● Unload containers and transfer trailers with flooring of all shapes and sizes.

● Load transfer trailers of extra materials to go to over stock warehouse.

● Locate bins for storing product.

● Used SAP RF gun to receive product and store to right bin for inventory accuracy..

● Stack product in bins safely.

● Tag Loads with bar codes for Sap system to update inventory.

● Certified on LPG and electric lift trucks.

Givens

October 2010- May 2012

● Loaded and unloaded unusually sized and oblong metal bundles and pipes. Operated

lifts from 5k to 15k.

● Load and unload containers of various accounts. Arranged paperwork for all accounts

to be shipped or received. Organized received freight to be shipped in FIFO manner using

limited space and orderly fashion. In charge of Villares account for shipping, receiving,

storing and relocating material.

● Managed and labeled FedEx and UPS freight to be shipped. Create labels for CFS

account to identify freight stored and shipped. Organized schedule and work load for

approximately 5+ workers.

● Certified in Hazmat, Quality Assurance, Gas and electric Lift trucks

US Navy, Supervisor/Leading Petty Officer, Light Shop

March 2006-March 2010

● Time tracking using SLDCADA for 9 Local Nationals (LN); Supervised 9 Local Nationals

and 7 Military; Scheduled daily tasks for all 19 personnel. Responsible for over 630 vehicles

on time maintenance.

● Re-manifested the pre-trip process making the system flawless in charging the

customers for the damages bestowed upon the vehicles. Renovated PWD Sigonella Yard

compound for better and timelier service by implementing parking plans and a drive-up

inspection hut for drop-off and check-out.

● Headed the VIP operations for drivers. Mapped out routes, organized drop-off and pick-

up times. Trained in customer service and acceptable behavior. As an operator (government

licensed combination tractor trailer), logged over 30,000 accident-free miles in two years and

over 100,000 accident-free miles all together.

● Vehicles operated: Back hoe, bus, box truck, bucket truck, trash truck, dump truck,

bulldozer, R/T forklift, gas and electric forklift, tractor-trailer, Humvee, van, SUV.

Education

Military

Training

2006-2008

● Advanced Construction Mechanic A-610-***-****

● Work Center Supervisor Leadership Course A-500-****-****

● Diversity All-Hands Training CPPD-GMT07-001 2008

● Industrial NAVFAC Safety Orientation Training ESAMS-1237 2007

● Weapon Safety CANS-M500-1.0, CANS-M16WS-1.0, CANS-M9SP-1.0 2007

● Completed weapon safety and training courses for M500 shotgun, M16, M9 service

pistol.

● Construction Mechanic, Basic 2006

Middleton High School June 2001

● High School Diploma, Middleton, Rhode Island

Awards

Letter of Appreciation December 2007

Letter for exceptional dedication and superior professionalism displayed during recovery efforts

of an F-4U Corsair aircraft off the coast of Sicily.

Certificate of April 2007

Certificate for superior performance of duties while providing logistical and transportation

support for the United States Marine Corps Region 8 Commander’s Conference.

Certifications:

CPR certified through Mohawk Ind Red cross

Forklift certified

Lock out Tag Out

Skills

Dependable, hard working, team player, accountable, attentive mentor, professional, great work

ethic, Incredible Leader through example and hard work.

References

Pat Fedler Plant Manager Mohawk Ind GHB 1-706-***-****

David Bratcher Railroad Bridge engineer 1-228-***-****

Jack Preston USN RET Warehouse manager Ret. Givens 1-757-***-****

Contact this candidate