Customer Service Sales

Marvin Gaines *** Bent Creek Drive? Hope Mills, NC

28348

?Cell: 724-***-****?

Email: *******@****.***

Entry-Level Position

. Obtain a position as a team-player in a people-oriented organization

where I can maximize my customer-service experience in a challenge

environment to achieve the corporate goals.

Area of Expertise

. Customer Service

. Quick Learner

. Follow directions

. Very Determined

. Team Player

. Strive for success

Education

California University of Pennsylvania

BA in Sport Management, GPA 3.15 August 2009-Present

. Volunteerism: Black Student Union (2009-Present); NCAA Sporting Events

(2009-Present); Aramark for Breast Cancer (2009-Present)

Work Experience

Target, May 2009 to Present, 7400 Bustleton Avenue, Philadelphia, PA 19152

Handle the setup, services and daily operations for the store and cash

register. Help customers select merchandise by presenting Target's weekly

discount pamphlets and explain daily sales. I also helped with closing

procedures, as well as traveled to different Target locations in need of

assistance from well-experienced associates.

Accomplishments:

. Earned consistent commendations for exemplary service delivery (average

of 400 guests per shift). Regularly singled out on comment cards for

"going above and beyond expectations" and "providing outstanding service

and attention to guests."

. Recognized for ability to quickly establish rapport with customers, up-

sell products and build a loyal clientele.

. Developed floor plans for my co-workers for better customer service and

quality for the company. Outcomes included faster service, improved

efficiency and enhanced guest satisfaction.

Internship, October 2007- March 2009, Citizens Bank Park (Philadelphia

Phillies Stadium)

Helped with special events and created events for games. I helped with

ticket sales and customer service. I provided telephone networking with

local merchandising companies and organizations to build stronger

connections. Contacted current customers and kept them informed of new

products, and sales and events.

Accomplishments:

. A strong sales and marketing background, including leadership

development.

. Maintain a consistent track record for top performance through my own

efforts and/or by directing and supporting the progressive development of

others.

. Marketing, advertising, merchandising and demonstrating client product to

customers.

Contact this candidate