Human Resources Customer Service

Margaret E. Dailey, PHR

Oreland, PA *****

610-***-****(C)

*********@*******.***

Human Resource Leader with domestic & global HR management experience in

diverse industries with demonstrated success in:

. Employee Relations . Compensation & Benefits .

Policy Design & Implementation

. Talent Management . Organizational Planning .

HRIS Implementation

. Change Management . Performance Management .

Management Skills

. Recruitment & Retention . Global HR .

Mergers & Acquisitions

SELECTED HIGHLIGHTS

. Saved $400K in annual benefits costs by revamping employee benefits

program, while increasing services and offerings

. Developed and implemented telesales department to support and grow

small accounts

. Increased coverage and customer service by 50% by developing 24/7 work

schedule and compensation plan for IT operations

. Managed Employee Relations functions to protect company's interests

and ensure a productive work environment

. Reduced turnover 25% by developing and implementing a retention system

. Developed and implemented interview skills training for line managers

increasing productivity by 30%

. Managed design and implementation of on-line performance management

system saving time and increasing efficiency

. Developed and implemented on-line Employee Handbook, competency models

and performance management process, leadership development, management

training and team building initiative, new employee orientation

EXPERIENCE

PhotoMedex, Montgomeryville, PA

2006-July 2012

National Medical device/cosmeceutical company offering innovative products

in the areas of dermatology, therapeutic skin care and surgical products &

services with sales in excess of $160 million; 200 national multi site

employees

Director, Human Resources

Reporting to the President and CEO

. Senior Management Team member responsible for HR Strategy; Business

Partner for all management and employee levels

. Developed Talent management program by implementation of assessment based

selection process & competency based performance reviews

. Improved recruiting time-to-hire by implementing electronic sourcing

methods

. Developed and executed sales compensation plans, to drive achievement of

specific business goals

. Developed company-wide communication program resulting in increased

employee awareness of company brand, positively impacting productivity

. Implemented self service HRIS access for Employees and Managers,

improving service time (ADP's Workforce Now)

. Implemented Organizational Design & Training Initiatives---Management and

Leadership Training, Customer Service, Effective Discipline, Effective

Communication

. Managed all employee relations issues and corrective action process of

multi function, diverse local and national employee base, minimizing risk

and ensuring positive employee relations

. Protected company interests through HR SOPs and processes to ensure

federal and state employment law compliance and HR best practices.

Responsible for all Compliance Reporting, including EEOC, and 5500s

INTEGRATED PROJECT SERVICES (IPS), Lafayette Hill, PA

2003 - 2005

Full-service biotech and pharma engineering, design/build, validation

company with sales in excess of $160 million, 330 employees in 6 states and

Puerto Rico

Director, Human Resources

Reporting to the President

Developed HR strategy; managed development and implementation of HR SOP's

to achieve HR goals. Saved $100k in first year of benefits program through

innovative employee benefits strategy. Outsourced HR functions COBRA and

5500 filing realizing $30K annually and ensuring compliance. Managed

Training initiatives including Senior Leadership and Project Management

programs, increasing management and product skills. Researched, selected

and implemented HRIS system (Abra).

SUSQUEHANNA INTERNATIONAL GROUP, LLP, Bala Cynwyd, PA

2000 - 2003

A leading institutional sales, research and market making firm active in

financial markets internationally, 1100 employees in US, Europe and Asia,

with revenues in excess of $500 million

Human Resources Manager

Reporting to Chief HR Officer and CIO,

Managed multiple remote sites, supporting sales, technology, trading,

statistical modeling and corporate groups of this global options trading

firm. Crisis management-- 9/11 and aftermath for NY employees

HR CONSULTING INC

1999 - 2000

Professional HR Services for Small to Mid-sized Businesses.

Independent HR Consultant

FLEET CREDIT CARD SERVICES (formerly ADVANTA), Horsham, PA

1992 - 1999

International direct mail financial services company--a Division of

FleetBoston Corporation; now Bank of America.

Human Resources Manager (1998 - 1999)

Reported to VP, HR; CIO and EVP Risk Management, in a matrixed organization

Responsible for HR initiatives and strategies for over 400 professional

employees, including, Organization Effectiveness, Compensation, Employee

Relations and Employee Retention. HR management team member responsible

for policy development and implementation. Member of Change Management

process team during Fleet's acquisition of Advanta Credit Card Corp.

Designed and implemented bonus program that attracted and retained key IT

individuals to work on critical business project.

Global Human Resources Manager (1995 - 1998)

Reported EVP, International

Responsible for HR programs of start-up global business unit, including due

diligence, employee selection, benefits and compensation and on site

development for ex pats and families. Developed policies and procedures

with partner companies' HR groups. Developed and managed Global HR function

for business opportunities in several countries. Developed college

recruiting strategy for international department by identifying candidate

sources and developing job criteria and candidate specifications.

Senior Human Resources Consultant (1992 - 1995)

Advanta Mortgage

MC NEIL CONSUMER PRODUCTS, Ft Washington, PA

1991 - 1992

World's leading manufacturer and marketer of non-prescription pain

relievers and consumer products.

Senior Employment Administrator

Additional Experience

Speaker, Delaware Human Resources Partnership; Interview Skills Training

Instructor, Philadelphia Academies; Panel Member, Montgomery County

Workforce Investment Board

EDUCATION & PROFESSIONAL CERTIFICATIONS & COURSES

B.A. LaSalle University

B.A. Liberal Arts

DISC Certification, Target Training International

Essential Facilitation, Interaction Associates

The Business of Human Resources, Kenan-Flagler Business School, UNC

Leadership Development for HR Professionals, Center for Creative

Leadership, Colorado Springs, CO

Succession/Career Planning and Assessment Tool Certification, Career

Architect

Success Profile for International Assignments Certification, Overseas

Assignment Inventory

Professional Human Resource Certification, PHR

PROFESSIONAL& CIVIC ORGANIZATIONS

Children's Village, Board of Directors, HR Committee

Select Greater Philadelphia, Business Ambassador

Philadelphia Arts & Business Council, Business Volunteer for the Arts

Forum of Executive Women, Member, Affinity Group Sub Committee Chair

Women's Resource Center

Philadelphia Human Resource Planning Group (PHRPG)

National Society for Human Resource Management & Greater Valley Forge

Chapter

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