Customer Service Representative

Dennis Barstow

***** ***** ***.

Cerritos, Ca. **703 562-***-****

***********@*****.***

Profile

Highly enthusiastic customer service representative with 10+ year’s client interface

experience.

Core Strengths

Strong organizational skills

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Creative problem solver

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Developed listening skills

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Excellent communication skills

•

Effective solution development

•

Fast learner with a wide range of practical skills/outstanding math skills

•

Energetic work attitude

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Customer service oriented

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Skilled telecommunication

•

Accomplishments

Customer Relations:

• Earned highest marks for customer satisfaction, company-wide

Work Experience

Shipping/Receiving, maintenance, clerical

Heraeus Metal Processing 05/2008 – 04/2012 Santa Fe Springs, Ca.

Shipping/receiving of stock/parts for all depts., filing, copying, scanning, faxing.

Implemented bar coding system to improve parts/stock maintenance, controlled usage of

maintenance tools/equipment, monitored/controlled maintenance/plant expenses

Customer service/clerical support

Alfonso Backhoe Service 02/2002 – 04/2008 Cerritos, Ca.

Handled daily flow of paperwork and cooperate with the accounting departments on

invoicing/shipping problems. Provided an elevated level of customer service to

generate loyal clientele. Worked as a team member shipping, data entry, filing, copying,

faxing, cashiering, cash handling.

Educational Background

Certification: ROP – Hospital Occupations

Cerritos, CA USA

Certifications in Medical Terminology, HIPAA, and BLS Health care Provider American Heart

Association.

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