GILBERT H. MOTT

*** ****** ***** 203-***-**** (home)

Ridgefield, CT 06877 203-***-**** (mobile)

ab87v0@r.postjobfree.com

PROFILE

Technical communicator with extensive experience in IT consulting and technical writing, and

particular expertise in working with stakeholders, interviewing SMEs, data gathering and

analysis, and written and verbal communications. Experienced at developing documentation in

an agile environment.

TECHNICAL SKILLS

FrameMaker XML Word

AuthorIT DITA Excel

RoboHelp HTML PowerPoint

Captivate CSS Visio

Snagit Agile/scrum InfoPath

CA Clarity WordPress

WORK HISTORY AND ACCOMPLISHMENTS

2013 Pitney Bowes, Danbury, CT Contract Technical Writer

User guides, installation guides, and other documentation for Pitney Bowes Software’s SaaS

products.

Documented production processes for the various versions of statement presentment

software implemented at several utilities and government agencies (Word)

Revised and updated deployment guide for mail management and bill payment

software offering (Word)

2010 – 2013 Thomson Reuters New York Technical Writer

Online help, user guides, quick reference guides, marketing material, and other documentation

for financial product offerings

Developed online help for Eikon, the company’s new financial data service, as part of

the agile product development team (FrameMaker, Snagit, Visio, InfoPath)

Created help and other documentation for Pitchboard, the company’s investment

banking tool, for the desktop and iPad (AuthorIT, PowerPoint)

Produced online help and installation guide for Deals Business Intelligence Excel add-

on offering (AuthorIT)

Designed and implemented custom indexes to aid in searching online help (AuthorIT)

Developed and maintained online help and other documentation for Thomson One

Investment Banking (IB) and Investor Relations (IR) services (AuthorIT)

Modeled new processes and improved workflows for the documentation team

(PowerPoint)

Analyzed service request reports to understand where users experience difficulties in

using the product and how online help can better address their needs (Excel)

2001 – 2010 Independent consultant and Analyst

Pharmaceutical industry benchmark (independent consultant)

Developed and performed industry-specific IT benchmark analysis for CIOs of 15 leading

pharmaceutical companies:

Wrote a proposal to communicate to industry group members the concept and benefits

of the study (PowerPoint)

Wrote data collection documents (Word/Excel)

Presented results with maximum clarity and informational value while maintaining

confidentiality (PowerPoint)

Identified significant opportunities for cost savings and performance improvement

1990 – 2001 Gartner, Inc., Stamford CT Vice President

Real Decisions Corporation, Darien, CT (acquired by Gartner 1994)

Designed and developed SAP measurement service, proprietary tool for evaluating

implementation and support of SAP, the leading enterprise software package:

Developed proposals to explain the concept and benefits of the service (Word)

Presented customized graphical and statistical analysis of performance data to clients,

showing them their competitive positions and stimulating ideas for process

improvements (PowerPoint/Excel)

Launched service based on pilot, writing documentation and marketing materials,

providing sales support, and fulfilling client engagements (Word/PowerPoint)

Rolled out service throughout North America and Europe, reaching over 60 clients in

10 countries in three years, who relied on it in defending budget requests, making

staffing decisions, and improving services

Managed Gartner’s largest benchmarking service center, which evaluated costs and service

levels of core computing services for over 100 Fortune 1000 companies a year:

Reviewed all deliverables for quality assurance

Oversaw client satisfaction survey process and addressed any satisfaction issues

Directed ongoing development of new methodologies and metrics

Wrote marketing materials and provided sales support

Added three regional offices to better serve clients, and diversified product line to

include new technologies

EDUCATION

MBA (Finance) New York University

AB (History) Princeton University

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