Project Manager Customer Service

Mills E. Batman

Cleveland, TN ***** ************@*****.*** Cell: 423-***-****

Qualifications Overview

Manufacturing Leader with proven ability to lead and direct domestic and

international teams spanning different cultures and work styles. Strong

experience in leading work groups of up to 70 direct reports in a variety

of projects. Champion of Lean Manufacturing projects large and small as

well as established credibility in the formation of a culture of

improvement. Demonstrated experience in transitioning manufacturing from

US to Latin American facilities. Able to effectively utilize business

acumen to understand and bridge competing demands between business units or

groups to insure best outcome is achieved. Fully bilingual

English/Spanish.

Professional Experience

EATON CORPORATION

2006-2013

Manufacturing Supervisor, Cleveland, TN

2011-2013

Responsibility over fabrication, welding, and assembly departments spanning

70 employees. Highlights of performance include:

. Hired and trained/cross-trained team able to respond to 13% increase

in sales volume while at the same time cutting out significant over-

time. These efforts served to mitigate the introduction of

unnecessary disruptions into the manufacturing process.

. Initiated training program for new assemblers to address ergonomics

and productivity time to break even. This program was also directed

towards providing tools for employees unable to perform at full duty.

. Deployed a productivity monitoring and control system allowing for

data driven performance decisions/discussions in an otherwise

objective work environment. This included a management by wandering

approach taking aim at issues affecting the workforce.

. Found results by challenging and removing artificially set ceilings

impeding growth. In high volume product increased daily output by

30%.

Production Supervisor, Juarez, MX

2010-2011 Led daily area

meetings to insure quality, supply chain, customer service, and

manufacturing were all in sync. Responsible for 60+ employees. Highlights

of performance include:

. Improved planning and flow of the manufacturing process via frequent

lean projects/initiatives. Staffed and trained a 2nd shift team

assembled in preparation for increased production levels.

. Overcame division level, high visibility production constraint issues

with copper bar/connector fabrication by determining capacity and

working with customers. Drove accountability to suppliers through

effective communication of expectations and the pursuit of alternative

solutions.

. Responsibility for production lines having greatest impact on customer

on-time order delivery. Delivered on promises to internal/external

customers while at the same time maintaining proper levels in the

warehouse.

Project Manager, Juarez, MX

2008-2010

Replaced the IT Manager of 20 years in new role of project manager with the

business strategic move to a more centrally located IT leadership

structure. Highlights of performance include:

. Redefined shipping system to optimize shipping by customer

destinations with additional logic to prioritize warehouse/customer

orders depending on current need. This project resulted in a $50K

annuity of yearly bottom line; hard savings for the plant in removal

of expedite shipping alone.

. Moved business onto a common platform ERP (MAPICS) through the removal

of home grown systems no longer supported at the division/corporate

level thus allowing for better business continuity.

. Reduced footprint of "tool crib" in order to generate space for the

production of new product. Other deliverables of this product

included: the implementation of a new maintenance work order system,

the reorganization of the workforce to better manage the area,

improved accounting of expense items with saving following shortly

after, and a visibility and reduction in excess/obsolete materials.

. Improved the operation's time to perform a physical inventory by 50%.

This reduction resulted in greater uptime and less impact to sales.

Plant Operations Analyst, Pittsburgh, PA

2006-2008

Supported Eaton sales and manufacturing locations with proprietary

applications. Highlights of performance include:

. 2007 Integration team member on location in Switzerland to facilitate

new European/Middle East country managers through the acquisition

process. Responsible for holding meetings with all levels of the

corporation.

. Insured success of large scale projects to implement MAPICS ERP,

Oracle Financials, and other tools by bridging understanding of the

user base and existing practices with practical solutions and a map

for continued success.

. Identified, classified and addressed top down system issues via impact

to the business as point person and responsible party between the

business and IT

CROWN CASTLE INTERNATIONAL

2003-2006

Desktop Analyst, Canonsburg, PA

2004-2006

Supported Crown Castle operations with support of proprietary applications

and other system critical technology. Highlights of performance include:

. Responsible for the successful communication and delivery of

SharePoint technology. Established good rapport with the clientele to

allow the way for effective planning and, hence, the minimization of

any disruption to the business. Highlights of performance include:

. Rolled out bi-lingual training for the Americas of a new, web-based

tool to be shared by the business, customers, and technicians to

advance the position of the company.

Additional Relevant Experience

Auto Sales (New and Used), Online Business Product Management, Small

Business Assistant-Controller, Industrial Quality Control Inspector,

Customer Service, IT Desktop Support

Education & Certifications

Masters of Business Administration - Concentration in Finance

University of Texas at El Paso, El Paso, TX

Bachelor of Science in Business Management - Concentration in Information

Systems

Brigham Young University, Provo, UT

Project Management Professional (PMP)

Certified through Project Management Institute (PMI), since 2008

Community Service

Service Mission, Greater Ventura Area, CA

1994-1996

Voluntarily served the people of Southern California for a period of 2

years. During this time I participated in regular service projects, taught

ESL classes, shared life-skills teachings, and worked to unify the

community with special focus on the family unit.

Contact this candidate