Customer Service Manager

JOHN PESHEK

*******@***.*** **** Foster Ave.

440-***-**** Elyria, Ohio 44035

Career Profile

Results-focused, quality-driven professional with extensive experience in accounts receivable/ payable, account

reconciliation, and tax preparation; as well as experience in management, demonstrating consistent achievement of

objectives, strong multi-tasking and service skills, dedication to organizational goals, as well as creation of job

descriptions, job requirements, and development of company policies and procedures. Advanced presentation and

relationship development abilities, with track record of success improving sales and policies/procedures to ensure profit

turnarounds

Core Knowledge & Skill Areas

Accounts Payable/ Receivable Talent Acquisition Customer Service

Records Management Interviewing Retention

Reconciliation Safety Training & Development

Performance Management Proficient with Microsoft Office Suite Scheduling

Relevant Experience

LORAIN COUNTY PRINTING & PUBLISHING, Elyria, Ohio 1/2013 to Present

Accounting Intern

Creation and entry of debit memos and journals

Assist in the processing of payables by checking, verifying and processing invoices

Analyze discrepancies and unpaid invoices

SATELLITE DATA, Grafton, Ohio 12/2011 to 12/2012

Payroll Clerk

Manage weekly bank, invoicing, and tax reconciliations. Monthly preparation of local and school district taxes

for over 250 customers

Maintains payroll information by collecting, calculating, and entering data. Updates payroll records by entering

changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers

Resolves payroll discrepancies by collecting and analyzing information. Maintains employee confidence and

protects payroll operations by keeping information confidential

DAVID GARLAND, CPA, Elyria, Ohio 12/2010 to 4/2011

Accounting Intern

Payroll, tax, and account processing

Set appointments and weekly review of scheduling for office

BP OIL, Westlake, Ohio 6/2006 to 8/2009

Cafe Manager

Recruited, pre-screened, and interviewed qualified candidates for open positions

Delivered orientation and safety training to all employees. Problem-solved staffing and performance related

issues. Data entry and ordering of all products

Scored above 95% on all company audits and inspections over three year period

INNOTECH INDUSTRIES, INC., Elyria, Ohio 11/1998 to 6/2006

Plant Manager

Coordinated bi-weekly payroll, managed timesheets, profit/loss reports, and loss prevention training.

Screened, interviewed, hired and trained new employees, coached employees to increase weekly and monthly

efficiencies

Supervised 75-80 employees while maintaining excellent customer relations. Oversaw all aspects of customer

service

Implemented and coordinated Safety Program and facilitated monthly meetings

JOHN PESHEK

*******@***.*** 1063 Foster Ave.

440-***-**** Elyria, Ohio 44035

Education & Training

Baldwin Wallace University, Berea, Ohio

Bachelor of Arts, Double Major- Accounting/ Human Resource Management- 3.91 G.P.A., Graduation date-7/2013

Lorain County Community College, Elyria, Ohio

Associate of Arts- Graduation date 5/2011

Awards and Accomplishments:

Student Senate Outreach Representative 2009, 2010- LCCC, Phi Theta Kappa at LCCC- Spring 2010, Academic

Excellence in Business Administration LCCC- Spring 2010, OACC 2011 All-Ohio Academic Team, Coca Cola National

Gold Scholar 2011

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