Sales Manager

Malika Steadman

**** ***** ****** *** ** Brooklyn, NY 11239 917-***-**** **********@*******.***

PROFESSIONAL QUALIFICATIONS

Interpersonal Skills - Demonstrated effective negotiation skills in direct marketing Provided excellent customer

service by phone and in person Ability to juggle multiple demands in high- pressure environments Facility for

talking with people at all organizational levels Resolved customer complaints effectively and efficiently.

Organizational Skills- Provided administrative support in producing all forms office communications Recognized by

supervisors as being efficient and detail-oriented Strong analytical skills particularly in identifying options and

resources. Management Skills - Trained new employees in effective sales and direct marketing techniques

Successfully supervised a team of 25- 60 employees Promoted and coordinated workshops and events.

EDUCATION

BA, Temple University, May 2007

Major in Communications with minor in Business Management

Graduated with Honors: Magna Cum Laude

Honors: Dean’s List- four semesters Affiliation: The National Society of Collegiate Scholars (NSCS)

WORK EXPERIENCE

Client Services Representative, December 2011- February 2013

Onyx Entertainment, Orlando, FL

Event/Promotional Marketing: Conceptualized the theme as per occasion and finalizing the event in terms of venue,

date and budget Maintained budgets and cash flow management Handled all of the events logistics Organized

events from personal to semi- professional Negotiated contracts and identify the best methods for reducing costs

without jeopardizing operations or event quality. Successfully revamp customer relations and developed effective

marketing plans.

Sales Executive, June 2010 – January 2011

Macy’s Herald Square, New York, NY

Home Dept: Assisted Sales Managers by supervising all daily selling activities Drive and exceed sales goals by

executing Macy's initiatives Lead the push toward selling through coaching and recognition Review reports, identify

deficient areas and partner with Sales Manager to implement action plans.

Collections Agent, September 2009- May 2010

Systemax Technology Group, Miami, FL

Accounts Receivable: Performed various financial functions to ensure company invoices, credit checks, and

collections were paid Work with sales team to resolve customer related issues Provided reports on external and

internal collection operations Negotiated payment plans for customers Generate customer reports using Dun &

Bradstreet credit system Managed and monitor over 3,000 collection accounts (Tiger Direct, CompUSA, InfoTel, and

Global Communications and special interest accounts such as; Google, HSN, QVC, and Amazon).

DR Negotiator (Media Buyer), January 2008- May 2009

Zenith Direct, New York, NY

Direct Response Media Buying: Assisted media planning team in developing, implementing, and maintaining media

objective, strategies, and follow up across all types of media using calculations and other quantitative data Prepared

and maintained media budgets, flowcharts, POVs, and decks Generated and maintained competitive analysis Meet

with sales representatives to analyze value and applicability of media vehicles for client media plans Interacted with

vendors, and assisted the media reconciliation specialists to reconcile invoices.

Guest Service Team Leader (Supervisor), September 2007- January 2008

Target, Brooklyn, NY

Guest Service Dept: Directed, trained, evaluated and provided clear direction to checkout team Conducted job

interviews and helped to maintained a great looking store Acted quickly to resolved guest concerns Managed team

schedules and checkout traffic.

SKILLS

Proficient in Microsoft Word, WordPerfect, Excel, PowerPoint

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