Customer Service High School

Location:

Posted:

May 20, 2013

Yvonne Rosales

Capacity Planner/Special Service Coordinator - Life Stream Blood Bank

Ontario, CA

**************@*******.*** - 909-***-****

Proactive, dependable Administrative Secretary/Scheduler with over 20 years

experience. Committed to continual learning and providing confidential administrative

support of the highest quality.

WORK EXPERIENCE

Capacity Planner/Special Service Coordinator

Life Stream Blood Bank - October 2007 to Present

Responsible for planning, scheduling and coordination sixty to eighty staff for eight to ten mobiles per day and

four centers, along with supplies, equipment, vehicles and warehouse orders to meet daily operational needs

and objectives. Distributes master

schedule on a daily basis to ten department heads. Coordinated with over forty

hospitals and organizations like LLU Medical Center, Kaiser Permanente, and American

Red Cross. Registered over thirty donors per day for whole blood, Allergenic, Apheresis,

Autologous, Therapeutic, and Bone Marrow.

Agricultural Technician I/Agricultural Aide

State of California - Dept. of Food and Agriculture - July 2005 to October 2007

Worked with the Avian Health program, receiving surveillance laboratory submission

forms from health inspectors to proofread and input data into variety databases.

Scheduling and receiving lab results from the California Animal Health & Food Safety

Laboratory system to input final results into the database.

Supervisor/Customer Service Clerk/Cashier/Shipping & Receiving Clerk

Home Depot - October 1994 to March 2005

Supervised cashiers scheduled their time scheduled and duties, I delegation

projects and assigned employees to different location. Customer service, data

entry, handled merchandise control; scheduled appointments for customer special

order for pick up and with the defected items. Scheduled appointments for all vendors to deliver and ship

merchandise, also for vendors to set up merchandise in the store.

EDUCATION

Education Bryman

Sierra Vista High School - Baldwin Park, CA

Chaffey College - Rancho Cucamonga, CA

SKILLS

Knowledge of Microsoft Office Access, Outlook, PowerPoint, Word, Excel, and one note.