Customer Service Manager

Lynne M. Garcia

_**** Memory Trl. Home Phone 815-***-****

Wonder Lake, IL 60097

********@***.***

OBJECTIVE: I am seeking a position that will utilize my skills, and would

benefit your establishment with my experience, dedication,

loyalty, energetic personality and organizational skills.

SKILLS: MS Word, MS Excel, MS Outlook, MS Publisher, Customer Service,

HR duties, Signing in out clients and visitors, scanning

documents, handling employee confidential files and putting

files together, setting up new employee interviews, set up

meetings, typing, Voice mail/Phone Systems, IEP's, being a

team player, ordering supplies, creating documents and

spread sheets, Grading and progress report templates,

billing and payroll, & creating a positive atmosphere.

EXPERIENCE:

. Gateway Foundation- October 2012 to present

. Administrative assistant :

. Answer phones, sort mail, scan all documents to clients files, help

business office with filing employee files, take minutes for

certain department meetings, create documents and sign people in

and out. Attend all trainings needed such as CPI and CPR. Essential

Learning trainings as well.

. ABTC Residential Receptionist - HR Assistant (2005-2008)/ Fairfield

Academy (2008-present) Dist 120 Therapeutic Day school

School Receptionist-Principal's Secretary/ Receptionist for

Residential

. Typing IEPs and scheduling IEP meeting,

. mass mailings to district and out of district, sorting and

distributing mail in a timely manner.

. Work with other school districts to obtain student records. Greet

visitors and ensure they are signed in and directed to the appropriate

meeting area.

. Maintain the calendar of school events, answer phones, take

attendance, enter grades, submit grades to home district, and submit

attendance for billing.

. Collaborate with principal, teachers, teacher's assistants, and

behavior intervention staff to ensure the school is run efficiently

and any needs are addressed.

. Create and deliver all memos needed for school personnel. Completed

payroll, distribute pay checks, file, sort mail, and schedule meetings

and appointments for the principal. Make sure all mailboxes are

current.

. Compile lists of needed supplies, order supplies, and ensure all

supplies are fully stocked. Meeting with students to address any

requests they may have, typing 35-40 WPM, knowledgeable in the use of

Microsoft word, Microsoft outlook, and Microsoft excel.

. Maintaining and updating all student files. When needed, I would fill

in classrooms that we are short of staff to keep ratio.

. Assisting in the human resource department when needed, scheduling

interviews and calling perspective employees to obtain information and

arrange meetings. Maintaining all employee files and documents. Make

sure all employee documents are up to date and current.

. Obtaining postage and usage readings from postage meters and Xerox

machines.

. Make sure to honor anniversaries, birthdays and special occasions.

Make sure when employees leave or are new they are ordered flowers,

cards etc. or if a death, birth etc to get the appropriate card,

flowers etc. ordered.

. Extensive knowledge and experience with special education students.

Created a comfortable, friendly environment for staff and visitors.

. Wauconda School District 118-Special Education Secretary 2011-2012

. Set up all IEP meetings For Wauconda High School and send all invites

. Call and set up pre-school pre-screenings and send information packets

before screening and after.

. Use NET-IEP on a daily basis and some power school

. File all files for 504's and regular filing

. Answer the district phone and direct calls to proper extensions

. Update calendar for all meetings for all administrators

. Alden Long Grove Long Term Care facility -

. Office Manager 2002-2004

. Responsible for organizing and managing the front office.

. Assist in planning the activities for the building, typing letters and

memos and ensuring their delivery to the correct person(s)..

. Answered a 12 line phone system and direct the calls to the correct

nurse's station. Send and received all mail. Make sure all Dr. and

employee mailboxes are current.

. Assist family members with their concerns and request for family

members and residents.

. Perform all secretarial duties for department heads, used Microsoft

Word and Excel daily to create forms and memos needed. Made sure that

the front office created a comfortable family orientated environment,

make sure coffee and dessert was supplied at all times for families

and residents, rotated weekend administration duties as a Department

head, recorded and typed meeting minutes for daily manager minute

meetings, & assisted HR in alphabetizing checks and handing them out,

plus sat in on interviews for my department.

. Town & Country Claims Service (1994-2000)

. Secretary to the owner of company/Data Entry

. Answer a 10 line phone system

. Enter all claims, file & schedule appointments for customers

. Assist in billing.

. Assist owner at client meetings to create a relaxing atmosphere,

create a good customer relationship with clients, assisted 24

appraisers with their paperwork. Microsoft word/Excel used daily to

enter all claims.

*Education: Buffalo Grove High School class of 1991 &Arlington Academy -

Cosmetology License and degree class of 1991

*Languages: Semi -Bilingual in Spanish(also can read and write Spanish )

*CPR and CPI certified

Contact this candidate