Manager Quality Assurance

Kevin Lew

Experienced QA strategist leading teams to deliver world-class quality results

********@*****.***

Specialties

Experienced Software QA / Testing senior manager who has delivered world-class defect free software

year-on-year despite increasing complexity and resource challenges. Consultant assimilation, ability to architect

test environment, proactive staff performance problem solving. Key strengths in coaching and mentoring.

Experience

QA Manager at Paycor

November 2011 - January 2013 (1 year 3 months)

Manager - Production Systems & Quality Assurance at Cengage Learning

October 2010 - September 2011 (1 year)

Director - QA / Testing at MVP Healthcare

April 2010 - September 2010 (6 months)

Managing Director at Think Kaizen

March 2008 - September 2010 (2 years 7 months)

Director - QA at National City Corp.

March 2007 - March 2008 (1 year 1 month)

3 recommendations available upon request

Manager - Software QA & Testing at LexisNexis

November 2001 - March 2007 (5 years 5 months)

Manages Software QA, Testing, Technical Writing, Product Management and Release Management

24 recommendations available upon request

Consulting QA Engineer at LexisNexis

April 2000 - November 2001 (1 year 8 months)

Software Test Engineer at LexisNexis

1996 - 1999 (3 years)

1 recommendation available upon request

Skills & Expertise

SDLC

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Software Quality Assurance

Process Improvement

Quality Assurance

Scrum

Agile Methodologies

Business Analysis

User Acceptance Testing

Requirements Analysis

Testing

Leadership

Product Management

Software Project Management

Vendor Management

Visio

Education

Wright State University

1990 - 1994

University of Minnesota-Twin Cities

B.A., Human Factors Psychology, 1987 - 1989

Minnetonka High School

1984 - 1987

Island School (HKG)

1980 - 1984

Tanglin Prep (SINGAPORE)

Interests

Software QA, career development, mentoring, coaching, travel, fine dining, wine and coffee.

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Kevin Lew

Experienced QA strategist leading teams to deliver world-class quality results

********@*****.***

28 people have recommended Kevin

"Kevin is one of the good managers I worked with. He is very open, friendly, supportive. But, he is very strict

when it comes to work:). He gives you the freedom and he expects that freedom not to be mis-used. He is

very good in identifying the person's capabilities and will give due appreciation when any one in his team do

a good work."

Seshasai Popuri, AST, TCS, reported to Kevin at National City Corp.

"Kevin has the perfect balance of QA expertise and effective management style. He has a defined vision for

his organization which he clearly communicates and empowers his team to execute. Kevin is always

responsive to the needs of his organization and excels at removing roadblocks to keep the momentum going.

None of this does justice to Kevin on a personal level as he is not only great at what the does, but one of the

nicest and most approachable people to work with."

Scott Brancato, Senior Analyst, Cardinal Solutions, reported to Kevin at National City Mortgage

"Kevin is an amazing business professional who is constantly striving to improve quality. He has tremendous

focus and has excellent people management skills. He is a strategic thinker with strong execution capabilities

and I will highly recommend him as a business partner."

GS Ahluwalia, VP- Global HR, Corbus, was a consultant or contractor to Kevin at National City

Mortgage

"I had an opportunity to work with Kevin when I led a large, multi-year program and he was the leader of the

quality assurance group supporting the effort. Kevin always brought energy and enthusiasm resolving various

program opportunities". Even more importantly, Kevin was consistently counted on for valuable insights

borne from a combination of his personality and deep experience in the field. Kevin does a great job of being

an interface between employees that work well one way and a company that needs to work a different way.

He brings the value of each to the other, while minimizing frustrations on both sides. This allowed some

remarkable staff on the program team free to achieve remarkable things. Not an easy job for sure, but one he

always did with grace and a smile.""

Ronald Kelly, Program Manager, LexisNexis, worked directly with Kevin at LexisNexis

"Kevin managed the team that was responsible for testing a new editorial system that was created for my

team. They diligently tested the individual tools and processes and reported back the successes and failures of

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the system. Kevin and his team served my team, his customers, extremely well. The results of his work

helped us move forward with the successful implementation of the new system."

Brian Kennedy, Editorial Director, LexisNexis, worked with Kevin at LexisNexis

"Kevin was a great functional manager to report to. He was always very attentive to the needs of his

subordinates and provided recognition for a job well-done."

Don Isenbarger, Release Management / Sr. Release Coordinator, Reed Elsevier, reported to Kevin at

LexisNexis

"Kevin joined LexisNexis when the company decided to incorporate Quality Assurance professionals into

their Statutory and Secondary Legal Publishing system development processes. As the QA Manager, Kevin

quickly started to put together processes to ensure that testing was performed in a manner that was fully

documented and repeatable. He was a tremendous asset to the team, and helped deliver some key initiatives.

From a team perspective, he was always wonderful to work with and aided in keeping the overall workplace

an enjoyable one. I would highly recommend Kevin for a QA Management position. Sincerely, Daniel

Lochner IT Director, Finance and Control Systems American Public University System Formerly: Program

Manager LexisNexis"

Daniel Lochner, Program Manager, LexisNexis, worked with Kevin at LexisNexis

"It was a pleasure working with Kevin on this important and difficult project. As a QA, he would be very

vigilant of not only the problems that are occurring, but also potential problems. This reduced the

development and the rework time considerably. He is very easy to work with and posseses a great attitude. It

will a pleasure to be associated with him at any time."

Arun Jain, PMP, ITIL, Component Lead - Workflow/BPM (Consultant), Lexis Nexis, worked directly

with Kevin at LexisNexis

"I worked closely with Kevin for over five years. Kevin is one of the most knowledgeable and dedicated

professionals I've had the pleasure to work with. He was a great team member, working well with people

from all different technical and cultural backgrounds."

Amy Kastrup, Program Manager, LexisNexis, worked with Kevin at LexisNexis

"Kevin Lew is by far, the best manager that I've had the privilege to work for. He is open, honest and blunt

about his expectations of each of his staff members. He respects each individual on his team as well as others

that he works with and for. He is a remarkable man with not only great management skills, but he is a caring

person. He truly cares for each of his staff members, and even though some of us didn't even work in the

same state as he, he made us feel as part of our large team. He was a great mentor to me and always gave me

encouragement as well as critiques, without being critical or demeaning. Kevin Lew wasn't just my boss, but I

consider him also a personal friend. With Kevin, I always know where I stood with him, and even when I

disappointed him, he was always by my side. I will forever be grateful to Kevin for his leadership, mentoring

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and friendship. When our team was broken apart, the hardest part for me was to lose Kevin as my boss."

Amy Shannon, Software Test Analyst II, Bank of America: LIbris, reported to Kevin at LexisNexis

"Kevin Lew is by far one of the greatest managers I've ever worked for. I've worked for a number of

managers that were good at getting results for the company, but Kevin went above and beyond just results for

the company. He genuinely cares about the people that work for him. He takes the time to mentor his people.

He gives his people the courage to take risks, and backs them 100% even when mistakes are made. He looks

at the mistakes as learning experiences, not as notches to keep track of come review time. And when the great

results come in, he makes sure the team is rightly recognized. When a great opportunity for me arose, that

meant that I would have to leave LexisNexis, I agonized over the decision. If I hadn't had Kevin as my

manager at the time, it would've been an easy decision. I would've left without a second thought. But Kevin

was my manager, and was really the only reason I was considering staying. I finally did make the difficult

decision to leave. I am now a manager of a QA team at my new job, and find myself trying to emulate Kevin

as much as possible in my new role. It is clearly working. When I look at all the people that were on the

"team" working for Kevin, and see how successful many of them have become, it is obvious that he did a

great job of mentoring his people. I cannot thank Kevin enough for his support and leadership during and

after the time that I worked for him. I know he will continue to make a big impact in the business world and

look forward to the opportunity to work with him again in the future."

John Cuthbert, Senior Test Engineer, LexisNexis, reported to Kevin at LexisNexis

"As a project manager always looking for good testing resources, Kevin and his team were always my first

stop. The level of professionalism from both Kevin and his team was remarkable. Kevin’s folks were always

up to date with testing techniques and were very flexible and conscientious, always willing and able to give

pertinent and very useful advice in a crunch. Kevin has my admiration and respect for building a strong and

flexible team."

Beth Cooke, PMP, Project Lead/Project Manager, LexisNexis, worked with Kevin at LexisNexis

"Kevin is a detail oriented manager who is well versed in the Quality processes. He does well managing

teams and priorities, possesses strong communcation skills, and works hard to maintain a good working

relationship with his customers"

Sam Raisch, Software Engineering Manager, LexisNexis, worked with Kevin at LexisNexis

"I had the privilege to work as part of Kevin's team at HCL & LexisNexis. Kevin is a excellent manager that

has always exhibited integrity, a strong work ethic and definitely drives himself and his team (s) for results.

Kevin has gained and maintained the respect of his peers & colleagues due to his collaborative thinking,

strong work ethic and his natural ability to respect each person he interacts with on a daily basis. I have a

great respect and honour for Kevin and would love to get the opportunity to work for him again."

Kapil Agarwal, Sr. QA Consultant, Lexis Nexis, worked indirectly for Kevin at LexisNexis

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"Kevin is a true leader. He has an exceptional ability to balance big picture while ensuring attention to details.

I have always known him to be a leader that has led through example. He has been well liked, more

importantly well respected, both as a leader and as a peer."

Mohammedi Padaria, Consulting Software Engineer, LexisNexis, worked indirectly for Kevin at

LexisNexis

"I had the pleasure of working with Kevin at LexisNexis. He is a very capable leader who can easily balance

complex strategic and tactical responsibilities, while remaining focused on the delivery of high quality,

customer-focused solutions. Kevin possesses a very high level of integrity and an outstanding work ethic. He

adds tremendous value to every organization he touches."

Jim Parsons, Consulting Software Engineer, Reed Elsevier/LexisNexis, worked with Kevin at LexisNexis

"Kevin combines a keen overall organizational sense, with an astute understanding of the minutiae inherent in

most technical disciplines. Surpassing these "learned" skills, however, is the simple fact that Kevin genuinely

cares about the people who work for him, and that sentiment is generally returned. The overwhelming

sentiment of those who have worked for Kevin is, "If I have to have a boss, I'm glad it's Kevin.""

Tim Brady, Senior Technical Writer, FrontLine Test Equipment, reported to Kevin at LexisNexis

"Kevin creates a great employee development environment that encourages people to grow by taking

controlled risks which he supports with strategic direction. He readily shares his impressive technical

knowledge and actively encourages his direct reports to broaden and deepen their skill sets."

BJ Krivian, QA Test Analyst, LexisNexis, reported to Kevin at LexisNexis

"Kevin has the instinctive talent of making his employees feel inspired, motivated, and involved in their

work. He set a certain level of high quality standards, lived up to them, and showed others how to do the

same. He was one of the few managers that I have known that was approachable and had a great sense of

humor."

Robert Lancaster III, Senior Software Eng., LexisNexis, worked with Kevin at LexisNexis

"Kevin was "OUTSTANDING" as Manager - Software QA & Testing at LexisNexis. Kevin is the ultimate

project manager who can visualize the objective and then plan efficiently with actions and timeline to meet or

exceed that objective while gaining the team's support and actions for the plan. Kevin's best accomplishment

however was the way he managed both onsite and offshore teams with equal sensitivity and priority. He is a

thoughtful person who manages people and projects with equal skill and intensity. Kevin has a superb blend

of managerial skills, people leadership and forward looking aptitude which is extremely unique. He is my idol

and I aspire to be as successful and as admired as he is today. On the personal front as well, he has been a

great friend, who was there in need and has always treated me like his family. I STRONGLY recommend

Kevin and eagerly look forward to the opportunity of working for Kevin again."

Ankur Virmani, QA and Testing, Lexis Nexis, reported to Kevin at LexisNexis

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"I had the pleasure of working with Kevin at LexisNexis with him in 2 different roles - As a Project Manager

on a very challenged project where he stepped in, took control and brought the team together leading to its

sucess and again when he took up the Quality Assurance Manager role. He is hard working, stays on top of

issues and excellent at follow ups. I admire his networking and managerial skills. He is an excellent listener,

negotiator and respects the work of his employees and peers and makes sure to appreciate a job well done. I

would love to work with Kevin again in a heartbeat !"

Mariyam Padaria, Consulting Software Engineer, LexisNexis, worked indirectly for Kevin at LexisNexis

"Kevin was recruited into the Software QA group from another department within LexisNexis due to his

strong technical and leadership talents. His contributions to the SSLRP project earned him a promotion to

Manager of the Software QA & Testing team. Under his guidance and leadership that team performed at a

very high level and their accomplishments realized by others. Kevin is a great team player and knows how to

work with others to get the desired results."

Larry Roadcap, Senior Director Project Management and Quality Assurance, LexisNexis, managed

Kevin indirectly at LexisNexis

"Kevin's clear focus and attention to detail made him a highly effective partner in some complex

market-facing releases we worked on together. He always has the client in mind, and the success of the

products we worked on together is testament to his work."

Max Jones, Manager, News & Business Product Management, LexisNexis Group, worked directly with

Kevin at LexisNexis

"I worked with Kevin on two seperate occasions, in separate roles, Kevin is very knowledgable and follows

through with his commitments. He stays on top of the issue and works to get it resolved in a timely manner."

Lois Hartsock, Project Specialist, LexisNexis, worked indirectly for Kevin at LexisNexis

"I had the privilege to work as part of Kevin's team at LexisNexis. Kevin is an excellent manager who always

valued his team and their contributions. Kevin's managing style has always been fair and consistent. He has

always treated his staff with great respect and in turn, his staff highly respected him. Kevin would be a

welcome addition to any managing position and I would welcome the opportunity to work for Kevin again."

Belinda Hart, Senior Software Test/Quality Assurance Analyst, Lexis Nexis, reported to Kevin at

LexisNexis

"Kevin possesses a unique balance of technical and managerial skills. This is a rare quality and it has served

him well. I worked with Kevin for many years, establishing a strategic partnership between Architecture and

Quality Assurance. Because of our joint efforts, defects were discovered and removed earlier and earlier in

the development cycle, resulting in a better quality and more reliable product for our customers at a lower

cost. Kevin’s ability to view Quality Assurance and the management thereof beyond the traditional bounds of

simple inspection is truly a valuable asset . As an Architect, I can only say that I wish more QA folks had his

vision. My job would be that much easier!"

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Paul Dean, Enterprise Architect, LexisNexis, worked directly with Kevin at LexisNexis

"Kevin turned a group of software testers into a first-rate Quality Assurance team and in the process had a

significant positive impact on the reliability of software produced by our department. He did this by

developing his people and building strong relationships with project and team managers across the

organization. Kevin is a people-oriented manager who knows how to meet the objectives of the department. I

would hire him again in a second."

Chet Ensign, Senior Director, Architecture & Development Services, LexisNexis, managed Kevin at

LexisNexis

"Kevin and I did not work together closely for very long, but we stayed in regular contact during the three

years I was at L-N. Kevin always struck me as a very bright, principled, and motivated professional. He had a

great work ethic, and earned the respect of his teammates. If I were to once again encounter Kevin in a

professional environment, I would expect him to be a key contact who could quickly get me up to speed on

things and help me get focused on the really important work that needs to be done. I would happily work with

Kevin again."

Matt Walker, Lead Programmer, Lexis-Nexis, managed Kevin indirectly at LexisNexis

Contact Kevin on LinkedIn

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