Customer Service Sales

Melissa Swift

Fountain Valley, CA

714-***-**** . ***********@*******.***

OBJECTIVE

To obtain a permanent position with the potential for advancement where

I can utilize my knowledge and experience.

SKILLS

. Windows, Macintosh, Microsoft Office, Outlook, and QuickBooks

Professional

. Ability to navigate quickly on the internet

. Typing, Data Entry and 10 key

. Order Processing/ Purchasing

QUALIFICATION HIGHLIGHTS

. Motivated self-starter with an aptitude for learning new skills

quickly.

. Ability to prioritize multiple tasks, meet deadlines, and provide

excellent customer service

. Strong organizational and accuracy skills.

. Team orientated, flexible, and efficient.

EMPLOYMENT HISTORY

REVO ROOFING INC. Fullerton, CA . 2010 to 2013

Office Manager

Responsible for all administrative functions, accounting, payables, and

receivables. Prepared quarterly payroll reports and year-end W-2 forms.

Reconciled all company bank accounts. Prepared invoices for completed

jobs using QuickBooks. Answered inbound sales calls and assisted

customers with roofing estimates. Handled unemployment and workers'

compensation claims and maintained personnel files. Handled filing, data

entry, mail distribution, faxing, typing / word processing, prepared

mass mailings and collating. Managed company's voicemail and phone

systems, long distance services, cellular phones, and pager distribution

and maintenance.

SEAPOINT FARMS LLC. . Huntington Beach . 2008 to 2010

Order Processor

Processed all in coming sales orders received via fax, email and EDI.

Reviewed and verified pricing and discounts before faxing or emailing

confirmations to wholesale distributors. Entered orders in QuickBooks

and faxed to specific warehouses based on location and item. Set up

orders with logistic company's that required deliveries. Handled all

customer complaints and processed refunds. Maintained and ordered office

supplies. Prepared and packaged product samples and set up shipping

using UPS World ship software. Assisted sales department with order

updates and provided administrative support.

DR. STEVEN L SWARTZ DPM, Huntington Beach, CA . 2007 to 2009

Medical Billing & Front Office Administrator

Responsible for all front office duties, patient interaction, scheduling

appointments, verifying insurance and collecting co pays. Prepared

charts for new and established patients. Obtained and requested

authorizations for HMO patients via internet. Responsible for billing

insurance companies and patients. Posted EOB payments and followed up on

denials. Conferred with insurance companies in regards to unreimbursed

claims. Scanned charts and posted patients PMH into Medi notes.

Authorized and scheduled OP surgeries and submitted pre-op orders.

Managed prior authorizations for prescriptions. Ordered shoes for

Diabetic patients.

EDUCATION

Bryman College . Anaheim, CA . 2006

Certificate, Medical Insurance Billing and Coding

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