Project Manager

SPECIFIC EXPERTISE

. Strong knowledge of the Systems Development Life Cycle (SDLC) models

such as Agile, Water Fall and Rational Unified Process methodology

(RUP)

. Experienced in Siebel applications: Siebel Financial, SiebelCall Centre

& Siebel eCustomer

. Strong knowledge in Siebel CRM Architecture and Data Model.

. Proficient with Siebel Tools and Client in configuration and

customization of Siebel Objects at multiple levels.

. Excellent Siebel development skills in implementing Siebel Scripting

(Server & Browser), Workflow Processes, Workflow Policies and Business

Services

. Excellent understanding of the Call Centre, Sales, E-costumer,

Financial modules.

. Have fair knowledge of Enterprise Application Integration - EAI

. Proficient in creating and deploying BI Reports

. Have experience in using JAWS and WAVE tool for accessibility.

. Highly analytical in developing the methods and measures to meet

requirements and solve any issues that arise during the project.

. Optimum use of documentation to avoid any form of miscommunication or

misinterpretation during the entire software development process.

. Skills in developing Use Case diagrams, Sequence diagrams, State Chart

diagrams, and Class diagrams

. Exposure in creating and analyzing Data flow diagrams, and Entity

Relationship diagrams.

. Strong knowledge of Project management skills such as time estimation,

task identification, and scope management.

. Experience in customer / client interaction, deep understanding of

business systems functionality and technicality.

. Conducted requirement analysis techniques such as Business Process

Automation, Business Process Improvement, and Business Process Re-

engineering.

. Proficient to productively work remotely, even on an onsite-off-shore

model

. Proficient in making the system ready for 508 compliance.

. Experienced in using the Quality center tool and QuickBase application

for defect management

. Good knowledge of SQL queries and PL/SQL procedures.

. Experience in writing test plans, defining test cases, developing and

maintaining test scripts.

. Expertise with QA Methodology to ensure robust functionality.

. Also involved in presales activities, providing end to end IT Solutions

to clients.

. Co-ordination with the Core Team Members / Network Team for day to day

support activities

. Ability to rapidly learn & apply new technologies to make an impact as

a productive individual contributor as well as team player

EDUCATION:

Bachelor of Engineering (Computer Engineering), India

Trainings:

Business Analyst - Siebel 8.1.X

. Siebel 7.7 CCC

. Oracle (SQL)

. WAVE Tool

. 508 compliance

Technical Skills

Siebel Version : Siebel 8.1, Siebel 7.8, Siebel

7.7, Siebel 6.0

Languages : C++, SQL, eScript

Databases : Oracle 9i/10g

Operating Systems : 2003 Standard/Enterprise, Red Hat, Ubuntu,

XP/Vista

Tools & Utilities : Siebel Tools, WAVE, JAWS, TOAD, SQL Dev,

MS

Visio, PowerPoint, Microsoft Word, Excel.

Defect Tracking Tool : HP Quality Center, Mercury

Quality Center

Centers for Medicare & Medicaid Services (CMS), MD Nov

2010 - Present

Sr. Siebel Business Data Analyst

Project Description:

The project is for creating and tracking appeals for US Department of

Health & Human Services known as MAS. This project is basically involving

Production support & Enhancing the application. It also has Siebel Standard

Interactivity application to provide accessibility support. It is spanned

across multiple releases & has many different groups of users for which

different customizations are implemented

Responsibilities:

. Assured that all Artifacts are in compliance with corporate SDLC

Policies and guidelines.

. Conducted JAD sessions with the stakeholder on 508 compliance.

. Created UAT/QA test plans, strong manual, functional, system and

regression testing in an agile development environment

. Involved in updating the System Requirements & Technical Design

documents

. Participated in the business process and workflow, interacting with

technical and non-technical staff to articulate technical concepts

. Monitored and assisted in designing and development of Use Cases,

Activity Diagrams, Sequence Diagrams, OOD using UML

. Translating requirements and process flows into Siebel-specific

functional design which are in liaison with Siebel best practices

. Ability to convince and obtain consensus across stakeholder groups.

. Worked on making the system 508 compliant, it involved changing the

HTML Attribute property, modifying the controls & layout.

. Created & deployed BI Publisher Reports

. Used BI Publisher Desktop Tool to customize existing BI Templates.

. Integrated BI Reports with Siebel & generated the same in PDF & WORD

. Used WAVE Tool to find & track the page accessibility & fix the same.

. Compared and verified the functionality/layout changes in High

Interactivity Vs. Standard Interactivity for both applications.

. Documented the discrepancies between the standard and high interactive

application version.

. Gap Analysis between Siebel 8.1.1.3 SIA vs. 8.1.1.4 SIA.

. Configured Static & Dynamic Toggle Applets

. Customized Pick Applets, Associate and Shuttle applets and configured

MVGs using MVLs.

. Prepared the EIM jobs integrating with the external system for bulk

import of data.

. Use SQL to query for data across the databases.

. Coordinated with testers to effectively track/fix/close the defects

encountered.

. Single POC for raising/ maintaining/ documenting/ updating ORACLE

support SR & 508 Issues.

. Sanity Testing the system at the end of each migration.

. Involved in Regression testing as the new enhancement has been

developed.

. Successfully migrated the sif, images and other deliverables across

multiple environments using VSS.

. Maintained versions for deliverables for each phase/release.

. Single POC for check-in check out request in VSS.

. Actively migrated the user (LOV), admin data (View-Responsibility) &

srf across the environment and worked closely with CM team.

. Analyzed requests and provided appropriate feedback to insure that the

information being requested and provided make sense in the context of

what is being asked.

. Developed SQLs for Extracting data from database and built data

structures, reports.

Farmers Insurance, CA

Nov 2009- Oct 2010

Sr. Siebel Business Systems Analyst

Project Description:

The project is for one of the largest Insurance Company of North America.

This project involves implementing a CRM solution for different lines of

business and moving the client away from its current mainframe-based

system. It involves use of many technologies including Siebel, IBM MQ, BEA

Aqua logic etc. This project is basically divided into 2 areas: Upgrade

from existing Siebel 6.0 to Siebel 8.0 application and Enhancing the

application by use of Siebel Out of the Box features plus incorporating new

requirements

Responsibilities:

. Identified processes for developing and documenting detailed business

requirements. Data was collected from end-users, and analysts.

. Participated in Joint Application Design/Development (JAD) sessions and

involved in discussions with clients/users/SME to determine the

dimensions, hierarchies and levels, basic measures, derived measures and

key metrics for multidimensional data model for the system, understanding

reporting requirements, designing star schema data model. The business

users from Finance, Risk, and Compliance participated in the JAD sessions

to gather and interpret the business requirements.

. As part of SWAT team member, worked closely with business, testing team &

developers in resolving the defects. .

. Involved in weekly walkthroughs and assessment meetings, to verify the

status of the testing effort and the project as a whole.

. Followed a structured approach to organize requirements into logical

groupings of essential business processes, business rules, and

information needs, and ensure that critical requirements are not missed

. Followed the UML based methods using MS Visio to create: use case

diagrams

. Implemented and managed migration process and tracked progress for team

members of project through completion

. Determined and documented the discrepancies between Siebel 6.0 & 8.1

. Performed Sanity Test for the upgraded application

. Prioritized enhancements for a specific release as per the project plan

. Determined and assigned View-Responsibility to various users.

. Tested Fields for data Validation

. Worked on the development and changes to the look and feel of the

application and performed user acceptance testing for errors

. Was responsible for creating the test plan, high level test case

documentation & complete End to End testing. Was involved in the creation

of both the Shell test cases and the Site specific test cases

. Was responsible for tracking issues that are detected and updating the

status of existing issues based on the daily meetings with the off-shore

team

. Troubleshot issues related to Select Refresh and data loading process

. Analyzed the tables that were being loaded to as to exclude tables that

were not needed and tables that were too big, so as to minimize the time

taken to refresh the test environment

. Prepared a list of the critical customers and materials that were

necessary to load to the testing environment to execute all the scenarios

during testing

. Identified and analyzed the data requirements for the various site teams

and made sure that the required data is available in the testing

environment.

. Prepared Test Data Matrix which had the data requirements for each of the

site teams and was used to load data to the test system

. Analyzed and maintained the status of all the jobs in the WBS as per the

project plan and updated the project plan for QA team on a regular basis

for the weekly status report meeting

. Conducted result analysis and interacted with developers to resolve bugs

IEEE, NJ

Apr. 2007- Oct 2009

Business System Analyst

Project Description:

This project is for a non-profit organization known as IEEE, which is

primarily involved in setting the industry standards for diverse areas.

Basically the company's business is involved in generating members who rely

heavily on it as a source for technical and professional information. They

used eCustomer for member registration and Call Center for administration.

Responsibilities:

. Actively involved in requirements definition meetings with design team

. Participated in design walkthroughs and prototyping and implemented

the suggested changes

. Tested the functionality for entire online product shopping (Checkout)

process.

. Associate View to Responsibilities and LOVs creation/maintenance.

. Project initiation documents preparations related to infrastructure

management

. Worked on many SQL queries used to verify the data uploaded in the

database

. Worked on creating traceability matrix to trace Business Requirements,

Functional Requirements and Use Cases

. Worked on performing Gap analysis between businesses requirements of

proposed system and existing system

. Worked on creating UML Diagrams

. Worked as a team member to design the models for the database, and Ad

hock reporting

. Worked on manual testing of the data base, and on various reports in

MS Excel.

. Worked on Project documentation preparation with MS Visual Studio, MS

Power Point and MS Word Document.

. Played a major role in developing the product user manual

ADA, IL

Apr. 2005 - Mar

2007

Business Systems Analyst

The project was for one of the world's largest dental association. ADA

Upgraded Siebel 7.5 to Siebel 7.8 Call Center and Financial eCustomer and

also added enhancements the functionalities of existing applications for

managing their employees, customers and clients.

Responsibilities:

. Actively involved in requirements definition meetings with design team.

. Participated in design walkthroughs and prototyping and implemented the

suggested changes.

. Configured and customized the Applets, Views, Screens, Business

Components and Business Objects through Joins, Links, MVGs and MVLs.

. Involved in configuring State Model and worked in configuring List of

Values, Pick Lists (Static &Dynamic), Toggles and Drilldowns.

. Extended the Siebel tables through Custom tables and columns.

. Associate View to Responsibilities and LOVs creation/maintenance.

. Project initiation documents related to infrastructure management.

. Created new extension Table as per the requirement.

. Created new fields in BC and user properties to achieve desired

customization.

. Involved in participating and organizing JAD sessions with the business

users to fix the anomalies in the mapping process and participated in Gap

Analysis to identify data anomalies to determine the cause and identify

options for the removal of the data anomalies.

. Created, Verified and managed the First Responders list, and IT call

list.

. Discussed with client groups to determine User Requirements and Goals,

thus converting User Requirements into Business Requirements and User and

Functional Requirement Specification.

. Analyzed the system and suggested enhancements for the system so as to

streamline the business process and to make sure the accounting process

was correct, efficient and effective.

. Documented the enhancements and converted them into business rules so

that they can be used by the development and the testing teams

. Developed ER diagrams and Physical Data-model along with the testing team

so as to provide a clear understanding of the system under development

and for reference of the testing tem

. Developed the Business Requirements Document for the reports that was to

be used by the development team and later by the testing team

. Worked closely with the project Manager in planning, coordination and

implementing methodology.

. Responsible for Documenting in each phase of RUP Methodology, in Risk

Assessment, and in validation & verification of the Testing process

. Linked the requirements to the appropriate test cases and maintained RTM

in Quality Center.

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