Customer Service Sales

DEBORAH R. BERMAN

**** **. ****** **.

Pittsburgh, PA 15210

Phone: 347-***-****

**********@*****.***

SUMMARY

Certified Medical Billing, Coding and Office Administrator seeking position

in the medical field. Strong communication skills. Over 6 years of

experience in high volume retail locations. Talent for connecting with

clients and creative problem solving. Recognized ability to remain

organized, focused and efficient in high-paced work environments.

Excellent math skills.

EXPERIENCE

Lender Processing Services, Inc. Coraopolis, PA

November 2012 - December 2012

Appraisal Specialist (Contract Position)

Responsible for executing and notifying Chase Financial of property

appraisals request.

. Notify the financial lender of postponement of appraisals changes

and/or cancellations

. Prepared and distribute sales contract to appraiser for property

appraisal

. Document, request, and modify fee changes for Appraisal Department

Administrator

Data Verify, Greentree, PA

September 2011 - November 2012

Data Verification Specialist

Perform employment, and income verification of potential mortgage borrowers

for banks, and mortgage brokers.

. Verify borrowers personal and employment information from employer

. Review and follow-up on pending verification from the pervious

business day

. Required to commutate and advise banks and/or brokers on specific turn

around time

BNY Mellon, Pittsburgh, PA July 2011 - September 2011

Mortgage Entry Professional (Contract Position)

Review, revise, and change customer information on new and existing

mortgages using software know as WIN. Updating includes entering home Title

Policy and Home Loans and home modification loans.

CVS Caremark, Pittsburgh, PA March 2011 - July 2011

Data Entry Specialist (Contract Position)

Pull prescription records to mail, fax, and/or email to Pharmacies,

Healthcare Specialists, and Patients. Scan files to confirm and

synchronize medical related computer data. Verify customer information in

Quick Key and/or Key 5 databases to ensure prescription accuracy for new

and existing clients.

System 4, Pittsburgh, PA

January 2011- February 2011

Appointment Setter

Call new, current, and previous clients to see if their company would be

interested in a commercial cleaning service to clean their facility, and

offices. Set appointments, recorded customers comments, and general data

entry.

Total Exteriors, Union, NJ July 2010 - January 2011

Appointment Setter - Dead Leads Specialist

Call previously contacted leads and email inquires regarding home

improvement repairs specializing in home siding, and Energy Star approved

window replacement.

Coney Island Hospital, Brooklyn, NY

December 2009 - March 2010

Volunteer

Pull patient charts and coordinate patient information to the appropriate

department. Scan files to confirm and synchronize computer data.

Freeze Frame, New York, NY

October 2007 - January 2010

Photographer / Customer Service Representative

Provide souvenir photos of tourists at Toys-R-Us, The Central Park Zoo and

The Big Apple Circus. Develop sales opportunities by drawing customer

attention, reviewing photos and selecting souvenirs packages.

. Process payments and create financial reports for central office

Home Depot, Brooklyn, NY

March 2004 - September 2006

Cashier / Customer Service

Used POS System to process high volume purchases and returns. Interacted

with department leaders to process and organize returns.

. Winner of in-store Sales Award for credit card application approvals.

Wal-Mart, Middletown, NY

March 2003 - March 2004

Sales Associate

Assumed broad responsibilities including sales, customer dispute

reconciliation, identifying customer needs and developing customer loyalty.

. Recognition by store manager for speed, quality and efficiency.

. Selected for training new hires

EDUCATION

Penn Foster, Scranton, PA September 2010 - Present

Career Quest, New York, NY October 2009

Certified Office Administration, Medical Coding & Billing

La Guardia Community College, New York, NY March 2009

Certified Customer Service Representative

Pine Bush High School, Pine Bush, NY June 2000

Diploma

Skills: Drive System, Internet Explorer, Microsoft word, Excel, Faxing.

Experienced in Medical Manager, Data Entry, Microsoft Word, Excel, Internet

Explorer

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