Project Manager Customer Service

William La Baw

Experienced Project Manager

Fredericksburg, VA

****.*****@*****.*** - 540-***-****

WORK EXPERIENCE

Business Analyst

Four Inc - Washington, DC - June 2012 to May 2013

• Project Management

o Position requires interaction with C-level and other senior executives/program managers in a variety of

settings. Key functions include tracking software license usage across a national/global organization, providing

vital budget/forecasting support throughout the federal government’s fiscal year, providing stakeholders with

reports/dashboard updates, and serving as a liaison managing relationships between multiple Vendor/Federal

representatives and internal stakeholders

o Supporting the acquisition of new enterprise licensing agreements (ELAs) to include negotiations, cost

analysis, and risk analysis.

o Provide business analysis skills to assist the evaluation and justification of decision-making to include cost

analysis, benefits analysis, risk analysis, and reporting results.

o Includes responsibilities related to supporting new acquisitions through various stages of the federal

acquisition lifecycle to include writing and evaluating SOWs, brand justifications, investment justifications,

proposals, supporting negotiations, evaluating quotes, etc. Other duties include conducting business analysis

to output deliverables in various forms (Excel spreadsheets, Word documents, PowerPoint slides…) for use

by program managers and executive-level staff to support high-level decision making regarding enterprise IT

investments.

o Supporting the United States Army Corps of Engineers, (USACE) capital planning process to include budget

analysis, administration of budget documentation and calculating the amount owed by USACE District’s for

software license usage in support of the ESLP’s fee-for-service (FFS) component.

Project Manager

Logis-Tech, Inc - Manassas, VA - 2007 to January 2011

• Management of multiple projects, people and communications

• Identify appropriate resources and prepare detailed project activities, estimates, budgets and schedules.

• Management of sub-contractors performance, contracts and payment schedules.

• Create project contract by interpreting scope and create objectives of project

• Understand scope of project and determines the detailed expectations.

• Track progress and maintain project budget on assigned projects.

• Identify project risk(s) and potential company risk(s).

• Facilitate large group meetings and effectively present and interact with all levels of management.

• Spend 80% of time in project management and 20% of time engaging in project

• Communicate with project customer(s) and up-line management on project scope (costs, benefits, risks and

schedule) and progress.

• Monitor and evaluate all project activities for compliance with project management methodologies, policies

and procedures

• Ensure that assigned projects adhere to current project management: security, quality, engineering and

customer service requirements and standards

• Manage potential risks of company's reputation within the industry.

• Oversee and negotiate management of project procurement including: procurement planning, solicitation,

source selection, contract administration and contract close out.

Special Education Teacher

Matoca High School - 2006 to 2007

Teacher

Cocoa Beach High School - Cocoa Beach, FL - 2005 to 2006

World and American History Teacher

Math and Science Special Education Teacher

Dr. Phillips High School - 2004 to 2005

EDUCATION

M. Ed in Special Education

Nova Southeastern University - Fort Lauderdale, FL

2005

B.A. in Psychology

University of Central Florida - Orlando, FL

1995

SKILLS

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