Manager Human Resources

V ICTORIA V OGT

**** *** **** ** • Albuquerque, New Mexico 87122 • 505-***-**** •

*************@*******.***

HUMAN RESOURCES

Motivated HR professional with twenty years’ experience impacting organizational performance through skillful

development and orchestration of strategies that drive more cost-effective, efficient, and productive business

processes and work forces. Dedicated strategist, able to quickly adjust to new contexts in order to generate

best solutions and approaches for company and clients. Results-driven company representative, ensuring

highest level of client satisfaction to build credibility, inspire loyalty, and generate new customers. Dynamic

leader, directing high performing teams while focusing on individual development to add value to overall

company operations. Proven track record of maintaining positive work atmosphere for employees and

management alike. Highly detail-oriented and reputable for quality delivery on all targets on time and within

budget.

AREAS OF EXPERTISE INCLUDE

Human Resource Management• Legal/Regulation Compliance • Performance Management •

Staff Training/Development• Dispute Resolution• Team Leadership • Budget Administration • Quality Management

• Problem Solving•Communications • Contract Negotiations • Business Optimization• Project Management•

Cost Effectiveness

EDUCATION

College

Palomar College, San Marcos, CA

Human Resource Management Certificate Program

Anderson Graduate School of Management, University of New Mexico, Albuquerque, New Mexico

Human Resource Management Certification

University of Phoenix

PHR

PROFESSIONAL EXPERIENCE

MONTGOMERY AND ANDREWS LAW FIRM, Santa Fe, New Mexico 9/2010–

8/2011

Firm focused on all areas of legal practice except criminal, with 22 attorneys and 26 support staff.

HR Manager / Firm Administrator

Led all HR activities and functions for law firm, negotiating/administering benefits, managing work

requirements, and meeting employment needs of staff. Directed all administrative aspects of firm, including

finance, facility, marketing, and staff. Reviewed and monitored key accounting processes, including AR, AP,

and collections. Negotiated contracts with suppliers, as well as with liability and health insurance vendors.

Operational Highlights

• Streamlined HR processes to optimize operations and drive savings, consolidating vacation and sick

time to PTO, and eliminating excessive time off.

• Turned around accounting department, driving training and controls that resulted in more efficient and

effective collection of past-due revenue (over $8k in 6 months).

• Enhanced operational functioning through update of computer system.

Financial Enhancements

• Delivered key cost savings to firm, effectively reducing overhead by $120K via clear definition of

disposable expenses, strategic renegotiation of vendor contracts, and elimination of unnecessary

position. Drove over $15K in savings through renegotiation of health care and liability insurance plans,

while obtaining better coverage for staff and firm.

KELEHER & MCLEOD LAW FIRM, Albuquerque, New Mexico 8/2007–

7/2010

Law firm with 36 attorneys and 36 support staff members.

HR Director / Firm Administrator

Directed HR, finance, marketing, and facilities functions for law firm. Managed complex payroll for 72

employees, while overseeing benefits administration, contract negotiations, technological upgrades,

performance management, reviews, safety and training for all staff.

Operational Highlights

• Chartered addition of 3K sq. ft. of office space, bringing 5 more attorneys on board. Designed layout,

managed all purchasing, and negotiated costs. Resulted in substantial reduction in overhead for

shareholders.

• Launched key technological upgrades to boost efficiency, including phone system and computer

system.

TEAM TECHNOLOGIES, Albuquerque, New Mexico 9/2003–

8/2007

Engineering, design, and manufacturing firm, with 60 employees.

HR Manager / QC Manager / JIT Manager

Led activities and functions for 3 major departments in firm. Orchestrated all aspects of HR management,

including staffing, training, employee relations, benefits management, compensation analysis, employee

development, and policy development and implementation. Coordinated audits of all processes in every

department with aim to maintain ISO certification. Directed JIT side of Sandia contract for electronics.

Developed training programs as needed, including seminars focused on team building, recruitment, sexual

harassment, and respectful workplace. Created job descriptions aligned with all FLSA and ISO criteria.

Operational Highlights

• Ensured competitiveness of company in market by creating and implementing compensation ranges

and strategies to contain overhead costs.

• Negotiated more cost-effective vendor contracts aimed at leveraging supplier cost savings through

distributor programs, thereby eliminating shipping costs.

Financial Enhancements

• Generated $3M in revenue (during very slow time) by landing and managing contract for JIT

Electronics program for Sandia National Labs.

• Delivered $138K+ in savings through identification of alternate programs to manage benefits (for STD,

LTD, life, medical, dental, and 401K), effectively avoiding 18% rate increase. Consistently saved $40K

in premium renewal cost through skillful negotiations with third-party vendors.

• Eliminated inventory overhead expenses via development of critical relationship with major vendor that

allowed company to obtain $200K of product on consignment.

• Propelled $58K savings in personnel and consultant fees through effective quality management for ISO

2000 and QC1.

PAYDAY PEOPLE PLUS, Albuquerque, New Mexico 7/2003–

8/2005

HR consulting firm servicing 98+ organizations in New Mexico and Arizona, with 4 employees.

Director, Human Resources

Led team of 3 HR generalists in providing innovative and highly effective HR strategies and solutions for clients

in variety of industries. Supported clients in implementing new approaches. Monitored effectiveness of HR

practices to ensure that all client business goals were met or exceeded. Established pay grades by preparing

compensation analysis for market data. Ensured legal compliance by designing policies and procedures for

ease of consistency. Maintained Affirmative Action compliance by providing reliable metrics of diversity. Worked

with both union and non-union organizations.

Operational Highlights

• Transformed customer service offerings for client base of 60, improving timeliness and quality of

service to achieve high levels of satisfaction and establish credibility within market. Resulted in

development of additional customer base (from 60 to 98 clients).

• Optimized processes by creating and implementing templates for all HR functions (including corrective

actions and policy manuals). Resulted in reduction of logged hours, allowing staff to service more

clients in less time.

PROFESSIONAL DEVELOPMENT

PHR Certification

Practice and Process of Auditing 2007

New Mexico 9000 ISO Trained 2007

ISO 9000:2000 Lead Auditor 2006

AFFILIATIONS

Board Member, Association of Legal Administrators (ALA)

Member, Society for Human Resources (SHRM)

Board Member, Human Resource Management Association (HRMANM)

Member, State Bar Employment Organization

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