Customer Service Human Resource

Regina E. Wedlow

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*** ****** ****** ****** - *********, NV 89015

C: 702-***-**** - ************@*****.***

PROFILE

Dedicated professional with experience working with a diverse culture and

socio-economic group of individuals. Outstanding problem-solving and

people skills. Quick learner with excellent initiative. Highly motivated

and self-disciplined to always be prepared and work well under pressure

in a fast paced environment.

PROFESSIONAL EXPERIENCE

8/2008 - 4/2013 MP Nursing & Rehabilitation Center

Las Vegas, NV

Director of Social Services

. Provided direct psychosocial intervention and maintained a caseload of

130+ clients.

. Performed assessments upon admission, quarterly, and annually.

. Assisted client's family with placement, as well as timely safe

discharges.

. Provided assistance and community referrals for outside services.

. Equipped clients with social, vocational, educational, interpersonal,

and self advocacy skills.

. Conducted in service programs to educate staff regarding psychosocial

issues and clients rights.

. Assisted Human Resource Department with department payroll, employee

counseling/relations, investigations, benefits, interviews, etc.

. Designed and implemented all programs and interventions based upon the

social and emotional needs of the clients.

. Oversee all aspects of the Social Service Department in accordance

with the state law & policies.

10/2005 - 8/2008 American Red Cross

Las Vegas, NV

Human Resource & Administrative Manager

. Coordinated job postings, interviews, prepared new hire paperwork,

benefits administration, and payroll.

. Provided employee orientation and training.

. Liaison between client/family, ARC, and external

agencies/organizations to ensure necessary assistance is provided

promptly and effectively.

. Supervised and coordinated volunteer programs and all accounts

payables/receivables.

. Assisted with local disasters, organization functions, BOD meetings,

etc.

. Supervised front desk staff members and all administrative operations.

9/2004 - 10/2005 Guardsmark, LLC.

Las Vegas, NV

Human Resource Specialist

. Primary person responsible for recruiting, screening, selecting and

preparing personnel for assignment.

. Conducted group interviews, employee orientation, and all aspects of

employee training.

. In charge of employee relations training and development.

. Handled FMLA, employee benefits, compensation, workers compensation

claims, etc.

. Handled unemployment claims and attended unemployment hearings.

. Attended college job fairs and provide counseling for employees.

7/2001 - 6/2004 Comcast Cable Services

Stockton, CA

Business Services Professional

. Provide one-on-one customer service fir all billing and account

related issues.

. Heavy daily cash handling and input of payment daily drops.

. Assisted front office operator (PBX) which duties included; handling

12+ multi-line phones, filing, data entry, making reports, etc.

EDUCATION / TRAINNG

. University of Nevada Las Vegas: Bachelor of Science in Human Services,

2008

. University of Phoenix, Bachelor of Science in Management, In Progress

. CPR/First Aid Certified

. State of Nevada Notary Public

VOLUNTEER/COMMUNITY SERVICE

Las Vegas Rescue Mission 1/2005 - 6/2005

. Volunteer - Provided assistance with the homeless, education, and

recovery program.

Boys & Girls Club of Nevada 5/2006 - 5/2007

. Volunteer - Assisted the afterschool program to provide tutoring

and homework assistance.

Safe Nest 12/2007 - 8/2008

. Volunteer - Provided assistance in the private shelter.

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