Customer Service Data

Linda J. Curry

**** * ****** ****

Cleveland Heights, Ohio 44118

216-***-**** cell

************@*****.***

Competencies and Skills

Bachelor's degree with a major in business information

technology/management information systems... Project administration, Help

desk, technical support in a Windows operating system environment, call

logging software to open trouble tickets. Computer room responsibilities

included manual backups when automated backups stalled; rebooting servers,

checking IVRs and checking networks. Configurations, installations and

setups. Telephone etiquette, customer/client support, call center,

telephone etiquette... Utilize MS office products, MS Outlook, Lotus

Notes, MS Internet Explorer. Communicate well both verbally and in

writing. Data analyzed, data compiled, data entered, data manipulated and

data backups. Technical savvy, data entry 10 key and alpha, data

compilation.

Related Work Expererience and Projects

Highland Hills, OH 2001 - 2003

IT Generalist Applications Administrator and backup for Infrastructure

Network Administrator Tier II/Help Desk Analyst Tier I Purchased computer

peripherals and software licenses for the bank-wide corporate population.

Provided technical support and customer service to PC end users through

upper management to assist them on how to use the technologies. Performed

configurations, installations and setups. Open help desk tickets.

Performed manual system data backups of what the automated data backup

system failed to do. Rebooted sluggish ad downed servers and monitored

systems activity.

Projects

GE Healthcare through Kelly Technical Services

Independence, OH

2009 - 2009

Document Control Specialist Temp Assisted in building their eLibrary by

uploading engineering documentation into the MyWorkshop eLibrary. Used

proper naming convention to save thus store documents for uploading.

Rockwell Automation through ESA Engineering

Mayfield Heights, OH

2005 - 2006

Buyer/Project Administrator Temp Created purchase requisitions

electronically and manually. Setup and monitored numerous and ongoing

projects in the in-house project database though the DMAIC project

lifecycle to make sure deadlines were being met.

Rozelle Elementary School Library

East Cleveland, OH

Bar Coding Project and Data Conversion Projects Prepared books and library

materials for bar codes. Attached bar codes to books for check out and

scanning.

Work Experience

IntelliCorp Records through Hartman Personnel (temp)

Beachwood, OH

2013 - present

Researcher I Temp Research criminal records and filter based on client

matrix to submit and score based on what client wants reported for their

hiring decision. Perform name, address and social security verifications.

Search for medical and nursing professional licenses and report based on

FCRA compliant reportable information and adverse information.

Hyatt Legal plans through Stanley Staffing (Temp)

Solon, OH

2012 - 2013

Client Service Representative Temp Verified eligibility and refer plan

members to attorneys that are in network plus explain their plan coverage.

Enrolled during open enrollment periods. Sent attorney list, fee

schedules, fact sheets and fee reimbursement forms to plan members.

Sedgwick CMS for American Express (CRLDI) Department

Solon, OH

2011 - 2012

Customer Care Professional/Service Center Assistant Provided customer care

and one call resolution to American Express card members by going over

coverage details informing them about their car rental loss and damage

insurance coverage they have for rental vehicles. Enrolled card members

into the Premium Car Rental Protection Program for upgraded rental car

insurance. Filed claims/loss taking for when card members as they report

collision, damage and theft to rental vehicles. Provided claim status

regarding pending, denied and settled of claims.

Crestwood Management through Hartman Personnel

Mentor, OH

2011 - 2011

Sales/Customer Service Sold low cost energy to New York ConEdison and

Pennsylvania Power and Light utility customers. Presented rebuttals upon

receiving objections to solidly land sales.

Acxiom Information Security Services

Independence, OH 2005 - 2010

Online Investigator, Public Records Specialist, Data Compilation Specialist

As Online Investigator searched court databases to find criminal and civil

records on the federal, state, county and municipal levels. As Public

Records Specialist typed criminal and civil records into interpretable

format

Catholic Charities Services

Cleveland, OH

2004 - 2005

Data Analysis Coordinator/Data Analyst Trained the Case Managers/Social

Workers and on how to computerize their data from hardcopy to computer and

provided them with ongoing technical support and assistance. Data entered,

data manipulated, data monitored, data policed, data import/export and data

submitted in compliance with County thus Federal Government for continual

funding.

Metropolitan Bank & Trust

Education

Ursuline college

Pepper Pike, OH

1997 - 2001

Bachelor's Degree Received Majored in Business Information Technology

Graduated May 21, 2000 with a 3.067cumulative GPA

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