Customer Service Management

JARINA JONES

**** ****** **** *****, ***. B Raleigh, NC 276**-***-*** 9954 ***********@*****.***

OFFICE MANAGEMENT ADMINISTRATION CLIENT SERVICES

Results-oriented Business Professional seeking to offer strong analytical, communication, interpersonal, and

organizational skills. Keen written and verbal communication skills. Detail oriented, ethical, efficient. Organized.

In-depth experience working with key executives to meet organizational goals and objectives. Team player.

Self-motivated Drive projects and see them through to completion. Advanced research skills. Time management.

High-level computer proficiency: MS Word, Excel, PowerPoint, Adobe Acrobat 9, SharePoint, and Research.

Proven ability to thrive in a fast-paced, challenging environment. Demonstrated core competencies include:

Budget Management Training/Development Confidentiality

Legal Compliance Administration Meeting/Travel Planning

Protocol Research /Investigations Document Preparation

Communication/ Client Interaction & Support Vendor Relations

Reports Records Management Contracts & Negotiation

HR Policies/Procedures

Project Tracking Account Management

Facilities Services

PROFESSIONAL EXPERIENCE

OFFICE MANAGEMENT

Oversaw business support and administrative functions: budget management, human resources policies, billing,

supply ordering, customer service, document preparation, reports, database management, vendor contracts and

negotiation, records management, meeting/event planning, travel arrangements, research, and confidential records.

Served as a liaison between staff and senior management. Developed human resources policies and procedures.

Provided customer service to employees and management regarding their questions and concerns. Researched and

responded to requests for information via e-mail, in person, and postal mail. Conceptualized, communicated, and

implemented ideas for process improvements. Ensured office efficiency and effectiveness.

Utilized MS Word software to create memoranda, reports, correspondence, legal documents, and agreements.

Designed and delivered PowerPoint presentations. Developed Excel spreadsheets to manage client and financial

data. Implemented a tracking system for records and reports management, which increased operational efficiency.

Developed and cultivated excellent working relationships with staff members and management team. Planned

and organized team development activities and office outings to promote employee harmony and engagement.

DMINISTRATION

A

Lead various projects on time and within budget. Generated reports and Excel spreadsheets to track and manage

projects. Collaborated with team members and executives to meet organizational goals and objectives.

Prioritized workload to meet target deadlines. Attained corporate goals through use of action plans, checklists,

progress reports, follow-up calls, and proactive meeting participation. Revamped and rewrote office procedures.

Conducted training sessions to educate staff and interns on company policies and protocol. Advised managers on

employee relations issues and progressive discipline. Facilitated performance review process.

JARINA JONES

5612 Forest Oaks Drive, Apt. B Raleigh, NC 276**-***-*** 9954 ***********@*****.***

CLIENT SERVICES

Scheduled consultations and client meetings. Facilitated formal and informal interviews and discussions with

clients. Updated client and case information in database. Coordinated conferences for clients and staff.

Oversaw client relations including case management, client files, interviews, negotiations, and status reports.

Reviewed and analyzed various documents for compliance, accuracy, and completion. Maintained and processed

confidential documents. Managed database of over 300,000 documents.

EMPLOYMENT HISTORY

Paralegal Disability Rights North Carolina, Raleigh, NC 2011 2013

Paralegal II NYC Law Dept., Special Federal Litigation Div., New York, NY 2003 2011

Office Manager Regional Milestones, Inc., Brooklyn, NY 2001 2002

Paralegal Department of Housing Preservation and Development, New York, NY 2000 2001

EDUCATION

Bachelor of Science Degree in Legal Studies New York City College of Technology New York, NY

Approved by the American Bar Association

Associate in Occupational Studies Degree in Paralegal Studies New York Career Institute New York, NY

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