Sales Customer Service
Resume:
LIBBY MARIE SANTOS
*** ******* ***** **. ********, AZ 85613
Email:**********@*****.***
Home: 623-***-****
Cell: 808-***-****
WORK EXPERIENCE
SHIFT SUPERVISOR
AAFES MILITARY CLOTHING SALES STORE
03/23/2010 – 11/10/2010
Luke AFB Glendale, Arizona
Supervisor: Susan Davis
********@*****.***
SUPERVISOR: Insure compliance with all policies; standardize rules, procedures, operations and directives. Provide
comprehensive support to staff and management daily. Full knowledge of standard clerical and non-clerical
assignments and resolve recurring problems. Manage shift operations during an assigned shift. Manage open and
closing of store procedures. Act as Store Manager for operations in Store Managers absence. Requisition and
receive merchandise, supplies, and DSCP items.
SALES ASSOCIATE: Sale military uniform, clothing, supplies, and equipment. Communicate with customers,
employees, and other individuals to answer questions, disseminate or explain information, take orders and address
complaints. Spear head other activities such as appearance of the store; restocking shelves, knowledge of
inventory and store items. Provide information on military ranks, uniform, items, and equipment.
OFFICE ADMINISTRATION: Employee scheduling, administrative duties, employee and staff development,
Order/Receive/Release store items using ASAP (AAFES STORE AUTOMATION PROJECT) management system.
Balance daily cash transactions, bank deposits, petty cash count. FEDEX transfers to other AAFES facilities, using
ASAP to include; Item Management, Merchandise inquiries, Adding Items to facility file, Item Replenishment,
Purchase/Document Orders, Merchandise Receiving /Release, Receiving and releasing items for store issue and
sale, Merchandise Transfers, Transfer merchandise between AAFES facilities/accounts, and Request merchandise
from another ASAP facility. Provide administrative support to Store Manager and Supervisors as well as advisory
services in regards to sales profits, budget control and analyze modification to produce mass sales to include office
administration, personnel, records management, mail services, correspondence management, and other
administrative matters which may pertain to store and personnel. Collected, counted, and disbursed money, basic
bookkeeping and complete banking transactions.
LOSS PREVENTION: Insure loss prevention and emergency procedures are followed and up to date. HAZCOM &
ANTI TERRORISM TRAINING
JUSTICE SYSTEM CLERK/RECORD PROCESSOR
Maricopa County Office of the Public Defender
10/11/2005 - 01/06/2010
Phoenix, Arizona 85003
Supervisor: Nancy Shevock
********@****.********.***
602-***-**** x31261
LEGAL CLERICAL DUTIES: Responsible over the preparation of Downtown Regional Court Center daily preliminary
hearing and sentencing calendar. Administered receiving and distribute mail to designated areas, provided
administrative, clerical, secretarial services to attorney and staff.
CASE MANAGEMENT: Responsible for data entry process, access, update, and close case files using case
management and case tracking system. Compile statistical data, charts, graphs, and narrative analysis in control of
department case load. Train employees on case management system and applications.
ADMINISTRATIVE CLERK: Receptionist, transformed difficult clients into loyal, repeat clients by leveraging
strengths in premium service delivery and ability to find win-win resolutions. Provide direct customer service
through reception, file request, service assistance, and answering the group telephone phone line. Provide
excellent customer service in multi telephone and customer service. Proficient in multitask project coordination.
RECORDS MANAGEMENT: Label and store boxed files for long-term storage. Classify, store, secure, and destruction
of legal and confidential records. File legal and confidential documents daily. Reconcile information and answer to
client inquiries using case management/tracking system. Verify attorney assignment and gather case files for
coverage attorney upon request. Answer to client inquiries using case management system. Reconcile court
information in case management system. Receive mail and sort/distribute to designated slots.
ACCOMPLISHMENT: Cited for excellence in interpersonal communications, teamwork, customer/client service,
flexibility and reliability. Received exemplary and exceeds ratings on all performance and evaluation reviews.
Exemplary Award for going Above and Beyond by creating an organized directory for the entire firm for easy access
to contacts, business partners, other firms, and county wide departments including federal and state. This was a
daily usage by all receptionists, secretary, administration, and lawyers.
ART SUPERVISOR
Onward Beach Resort, Guam, Inc.,
04/27/1998 - 05/24/2004
Tamuning, Guam
Supervisor: Vynna Malumay
********@**********.***
PUBLICATION MANAGEMENT: Capture data and lay them out on various media and print. Research competitive
businesses and initiate strategic productivity to increase sales and profit. Create computer graphic layout and
integrate into print and advertisement format.
PERSONNEL MANAGEMENT: Review of position descriptions, performance appraisal and recognition programs,
personnel programs and benefits, research on personnel problems. Model and recommend policy changes. Develop
and staff manning requirements and projections into monthly staff development meetings to allow department
heads to make critical resourcing decisions on transforming excellence in guest services to staff. Organized and
spear headed monthly department head meetings to increase employee morale, vote for employee
recommendations and awards, and coordinate annual employee appreciation event. Research and Analyze types of
employee staff development training for improvement.
SALES & MARKETING: Administered creative assistance and support to General Manager, Executive Management,
Director, and Management on strategic marketing goals to promote resort status for each of their own departments
by recommending marketable slogans, brochures, menus, posters, and flyers. Implement profitable ideas through
advertisement and print. Network profit organizations to better serve business agenda. Administer, coordinate, and
host charitable events to serve community in reflect and reward of increase sales profits. Provide expertise in
market development and analysis, product pricing/positioning, strategic sales. Evaluate vendor services. Provide
market-sensitive pricing for bids. Advise sales team on strategic pricing negotiation. Negotiate termination
settlements and change proposals and costs.
Proficient in operating computer software and equipment such as Microsoft Applications to include but not limited
to, Word, Excel, Access, and Power Point, graphic design software, desk-top computers, laptop, scanners, printers,
and related equipment to produce, store, retrieve, and edit drafts of a variety of document types.
SALES & MARKETING SECRETARY: Serve as secretary to the Sales & Marketing Director and Sales Office; greet
visitors and answer telephone, provide information; keyboard correspondence and related matters; prepare and
maintain files and records. Prepare general correspondences, memorandums, reports, schedules, purchase orders
and other materials from rough draft, copy, marginal notes or verbal instruction. Answer correspondence as
directed by Director. Maintain appointment calendar, schedule appointments, travel itinerary, conferences, and
meetings. Check and review a variety of data for accuracy, completeness and conformity to established standards
and procedures. Collect and prepare data for records and reports. Maintain records and generate appropriate
reports. Compile and produce statistical information and reports. Requisition supplies and materials for office and
office copy equipment. Maintain financial transactions of office funds. Perform multi-pragmatic tasks successfully.
Maintain filing system. Operate standard office equipment to include word-processing and data processing
equipment, copiers, laminators, etc. Maintained confidential information of office related information. Attend in-
services training to improve skills and knowledge of office work.
Secretary for the Sales Director for Japan and Sales Director for Guam, two Sales Managers for Guam, and three
Sales Managers for Japan. Responsible to communicate priorities and significant information to department heads,
media and the public working side by side with a Public Affairs Assistant. I ensured administrative assistance,
office, clerical support, and administered smooth operations of a daily business for the Sales Team. Create, type,
and draft sales reports, budget and expense reports, for both Japan and Guam departments. Filed a variety of
materials and also created a filing system which organized our department work force into a smooth accessible
work environment.
PROJECT TEAM LEAD: Select and lead departmental teams comprised of Department Heads, Human Resource,
Food & Beverage, Rooms & Services, Public Relations, and IT. Identify issues, gather and analyze information, and
develop action plans for creating customized products and services for resort productivity and sales. Establish
project priorities. Monitor timelines. Manage project teams to maximize productivity and meet deadlines. Cut a
budget of $85,000 per year on holiday decorating expenses to $10,000 per year by creating and coordinating a
decorating committee made up of voluntary staff for the entire resorts holiday decor for Thanksgiving, Christmas,
and all other promotional events held within the resort.
ACCOMPLISHMENT: Promoted from Sales Secretary, Creative Coordinator, to Art Supervisor within four year
period. Initiated and directed Marketing and Advertisement Department by cutting advertising cost from over $150
thousand per year down to $40 thousand per year by omitting advertisement agencies and administering a self
production department within the resort. During this time I demonstrated the ability to interact with customers
from diverse cultures and backgrounds through training and employment of an international based resort.
Implement creative ideas and strategies to ensure profitability of the resort. Lead, direct, coordinate, supervise and
manage the sales department consisting of an international workforce. Promotion from entry level to department
head of Public Relations office and commended on abilities to provided excellence in guest services, team work,
and hospitality with the Guam Visitors Bureau Excellence in Tourism HERO Award, Team of the Year, and Associate
of the Year Award.
EDUCATION
College/University
Kaplan University (04/17/2009 - 01/24/2010)
Chicago, Illinois
United States
Major: Paralegal Studies
GPA: 3.5 Semester Hours: 20
Description: Continued Paralegal Studies include Eight Skills of the Effective Online Paralegal Student, The
Paralegal Professional, Family Law, Legal Ethics, and Critical Thinking and Analyzing.
College/University
Everest College (07/16/2007 - 01/10/2009)
Phoenix, Arizona
United States
Major: Paralegal Studies
GPA: 3.0 Semester Hours: 68
Description: Paralegal studies to include Strategies to Success, Introduction to Paralegal, American Literature,
Criminal Procedure and Constitutional law, Law Office Management, Legal Research and Writing, Family Law, Tort
Law, Applied Word Processing, Real Estate Law, Career Skills, Critical Thinking, Composition I and II, Business
Organizations, Environmental Science, General Psychology, and Principals of Sociology.
High School
Guam Community College Vocational High School (04/01/1992 - 05/01/1994)
Mangilao, Guam
Degree: High School Diploma
PROFICIENCIES AND SKILLS
Microsoft Office 2007 (Word, Excel, PowerPoint, Access, Outlook, Vista); Type 52 wpm; customer service oriented,
positive work ethic, fast learner, self starter; File legal/confidential documents and correspondence; Case
management/tracking systems/data entry; Scheduling/calendaring; Analyzing Work Process: Finding
opportunities; Receptionist Guide to Front Desk Security Training; Symposium Phone Training; Time Management;
Supervisory Skills; Leadership; Marketing Hospitality.
Award - Associate of the Year (01/01/2000)
an honorable award for outstanding services, hospitality, going above and beyond for Onward Beach Resort. I
volunteered my time to help out in charitable events, administered and held activities and charitable events
throughout the resort to help other organizations in need.
Award - Guam Visitors Bureau Excellence in Tourism HERO (01/24/2000)
this is an honorable award because it was given to me by the people of Guam for excellence in hospitality. With
this award I was also acknowledged for creating and administering a lighting display throughout Onward Beach
Resort that reflected the Island's beauty and attracted smiles and enlightenment to many people from the island
and around the world who came and viewed the display.
Award - Five Years Outstanding Award (04/01/2004)
I received this award for Outstanding services of five years with Onward Beach Resort, Guam, Inc.
Award - Exemplary Service and Contributions (06/01/2009)
I received this award for creation of a information directory for the Office of the Public Defender which not only
benefited receptionist, client records, and help desk, but for attorneys and staff.
Contact this candidate