Customer Service Manager
Resume:
Aisha Armstrong
Chicago, IL. 60637
****************@*****.***
Objective: My goal is to obtain a position where I can utilize all of my
skills, and talents to achieve the success of the company, a
position that offers room for both professional and personal
growth.
Profile: I am a determined individual with a variety of talents and
skills. I am self-motivated, detail oriented and a quicker
leaner. I am always ready to learn new things, I am good with
time management, and I always maintain a professional attitude.
I am a loyal employee as well as a team player.
Skills: I posses talent in art (drawing), Typing speed 20-40 wpm, 10
key speed 8,000 ks pm, I am familiar with the use of various
office equipment, I am familiar with Macintosh and PC's. I have
worked with Microsoft Office programs and various graphic design
programs. I am capable of utilizing the Internet.
Education: 1994-1998 Du Sable High School,
Chicago, IL.
2002-2005 International Academy of Design & Technology
Chicago, IL.
Concentration: Multimedia
2008-2009 Kennedy King College Chicago, IL.
Concentration: Graphic & Web Design
Experience:
09/10 - 3/12 Illinois Title Loans
Chicago, IL.
CSR
. Provide quality service to every customer by phone and face-
to-face.
. Process title loans for customers and making sure the loans
meet the company and state requirements and guidelines,
computing and verifying accuracy of all data entered into
the system, organized and maintained contracts and files.
. Call upon delinquent accounts to obtain past due payments
as well as process account for repossession of vehicles.
. Call upon previous and potentially new customer to take out
a loan and sale our car club protection plan.
01/08-10/09 Americash Loans, LLC
Chicago, IL.
CSR
. Provide customer service; Process loans, resolve inquire and
complaints, solicit business by phone and in person.
. Data entry; verified accuracy of all data entered into the system,
organized and maintained records of files and contracts.
. Acting as store manager by auditing and balancing the store cash count
daily, maintained clean work environment, insure that all active loans
have all of their proper documents, insure adequate installment check
count, restocked store supplies, and make sure all paid accounts,
collection account, bankruptcy accounts are handled properly.
. Collection; call loans that are past due on payments and collect
payments on delinquent loans.
04/07-08/07 Leading Edge Recovery Solutions
Chicago, IL.
Collection Agent
. Collected payments on delinquent accounts
. Obtain and evaluate financial information
. Monitor and update the status of all accounts
. Complied with FDCPA laws
. Programs used: E-Team, Latitude and Accrunint
11/05-01/06 Marshall Field's/Market Place
Chicago, IL.
Cashier/Team Member
. Handled financial transactions while using and electronic cash
register
. Compute payment and charges
. Maintain safe food handling and sanitation procedures
. Take food orders, prepare hot and cold food, portion and wrap food
01/04-05/04 Family Dollar
Chicago, IL.
Cashier
. Balanced cash drawer
. Handled transactions by computer
. Unloaded store merchandise from delivery truck
. Restock store merchandise
References Available Upon Request
Contact this candidate