Customer Service Sales

GEORGE C. SOUSA

*** ****** **** - 508-***-****

Swansea, MA 02777

*********@*****.***

PROFILE: A creative, hands on executive with 15 years transportation

management experience while maintaining an executive level of volunteerism

with local not for profit organizations. I am skilled in Business

Management, Marketing, Strategic Planning, Human Resources & Recruitment as

well as Budget Preparation & Management. I am also experienced in Public &

Community Relations, Logistics, Management of Large Fundraising Events,

Department of Transportation policies & ICC regulations.

PROFESSIONAL EXPERIENCE

Community Care - A - Vans, Inc. Attleboro, MA (2009 - Present)

Executive Director

Community Care - A - Vans, Inc is a division of Community Care

Services, Inc. To provide high quality, safe, cost effective

transportation to low income, disabled and elders in a professional

and sensitive manner.

Direct management of a non - profit organization consisting of 39

employees, 28 vehicles, annual revenue of $1,400,000 and an equal

operating budget. Responsibilities include Sales and Marketing, Budget

Development and Management, Scheduling and Compliance with State and

Federal Regulations

Achievements:

> Effectively manage diverse client base with demographics in: DDS,

Adult Day Health, EI, PT1

> Wrote successful grant proposals for state and federal grants:

United Way, Taunton & Attleboro Community Development Block Grants,

JARC

> Increased operational efficiency and vehicle utilization through

the use of routing software, GPS tracking, Inter - company

communications and training techniques

> Successfully changed employee culture in order to provide optimum

customer service.

> Instrumental in bolstering the relationship between staff and

management leading to the dismissal of unionization

> Responsible for acquiring 7D Pupil registration, which includes

vehicle and driver compliance, adherence to State and Federal

regulations, and negotiating successful contracts with local towns

for transportation bids, all of which has opened a new revenue

stream for the company.

> Point person for a new AVL vehicle tracking system. Worked

directly with designers to customize the software package to be

compatible with company

Livery Specialists, Inc. Fall River, MA (1998- 2009)

President

. Managed an organization consisting of 30 employees, 17 vehicles,

revenues in excess of $550,000, an annual operating budget of

$500,000 and a large and diverse client base. Responsibilities

included Sales, Marketing, Budget Development, Management,

Logistics, Human Resources, Scheduling and ensuring Compliance with

all State and Federal Regulations.

Achievements:

> Expanded annual sales from $365,000 to $550,000 through service

diversification and acquisition of competing company.

> Developed and implemented programs to increase client base,

customer service and retention.

> Increased client base by 240%.

> Diversified business by adding other services to insulate against

impact from slow periods.

> Implemented preventative maintenance program and scheduled

equipment upgrades to minimize breakdowns and enhance Customer

Satisfaction.

> Remained current on all State and Federal Regulations and ensured

compliance.

> Established goal of 100% on time performance and provided

incentives to employees to meet this standard.

NOT FOR PROFIT EXPERIENCE

Fall River Chamber of Commerce - Fall River, MA (2009)

Chairman of the Board

Manage an organization consisting of Chamber President/CEO, 5 employees,

1,000 members and an annual operating budget of $507,000.

Responsibilities also include leading Board of Directors, all Committees

and Chairs, Sales, Marketing, Budget Development and Management,

Logistics, Human Resources, Scheduling and all fund raising events.

Achievements:

> Assisted in balancing Operating Budget.

> Helped to manage the transition process for new President/CEO

> Assisted in membership retention and growth during difficult

economic period.

> Managed numerous fund raising events that generated sales exceeding

$35,000.

> Recruited and managed volunteers for numerous Chamber fundraising

efforts.

> Managed the process of establishing Speed Networking program.

Fall River Celebrates America 2003

Chairman 2003

Managed the planning and execution of this annual four day fund raising

event consisting of countless volunteers, numerous vendors, hundreds of

sponsors, Police Officers, National Guard Soldiers, Coast Guard Soldiers

and was attended by over 50,000 people. This event generated sales

exceeding $250,000 with an operating budget that fluctuates from $175,000

to $275,000. It is the largest publically attended event in Fall River,

Massachusetts.

. YMCA Corporate Fundraising Campaign Team Leader

. Fall River Chamber Jump Up on the Waterfront Founder & Chairman 2003

. Jack Rua Motorcycle Run for Diabetes Creator and Chairman - 3 years.

Raised $15,000

. Southcoast Hospitals Group - Corporate Fundraising Campaign

PROFESSIONAL ASSOCIATIONS

. Friends of Heritage State Park - Board Member

. Co Campaign Manager - Fall River Mayoral Election

. Fall River Chamber of Commerce Board Member - 2001 to Present

EDUCATION

. Bridgewater State College Bachelor of Science

. Double Major in Management Science & Sociology

Contact this candidate