Customer Service Representative

Debra Headtke

** ****** ***

Carpentersville IL *0110

***-***-*****************@*********.***

Debra Headtke

Objective Full-Time Position Customer Service

PROFESSIONAL EXPERIENCE 35 years in Customer

Service

1976- April 2010

JP Morgan Chase Elgin IL

Customer Service Representative,

October 1976- April 2010

• Assistant Supervisor for payment, clerical and dispute by phone departments. Ensure

phone and mail production and quality measurements were met for staff of ten or

more.

• Check to ensure that appropriate changes were made to resolve customers'

problems.

• Confer with customers by telephone or in person to provide information about

products and services, to take or enter orders, cancel accounts, or to obtain details of

complaints.

• Compare disputed merchandise with original requisitions and information from

invoices, and prepare invoices for returned goods.

• Complete contract forms, prepare change of address records, and issue service

discontinuance orders, using computers.

• Experience with microsoft office, outlook, excel and some knowledge of powerpoint.

• Experience with other office programs.

• Experience with basic office equipment-fax machines etc.

• Handle irate customer calls and reach resolutions that benefit corporation and

retained customer.

• Keep records of customer interactions and transactions, recording details of inquiries,

complaints, and comments, as well as actions taken.

• Process credit /debits to accounts.

• Recommend improvements in products, packaging, shipping, service, or billing

methods and procedures to prevent future problems.

• Refer unresolved customer grievances to designated departments for further

investigation.

• Resolve customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, and adjusting bills.

• Travel Reward Program. Maintain and make changes to corporate accounts. Enroll

new customers on daily basis. Answer customer inquiries by phone,mail and e-mail.

Provide monthly reports to senior management.

GC SERVICES

ELGIN IL

APRIL 2012 -PRESENT

COLLECTOR

Call consumer arrange payments on student loan accounts.

•

Obtain payment amounts to meet predetermined monthly budget

•

Notate consumer contacts on account

•

Set up auto payments and payments made by credit card and debit card.

•

EDUCATION

LARKIN HIGH SCHOOL,

Elgin IL

Volunteer Work

• Volunteer Circus Volleyball concession stand. Set-up/Breakdown kitchen. Prepare

food, serve food and cashier.

• Volunteer Hope Pet Rescue. Walk animals and provide information to customers

regarding cost and questions regarding adoption process.

References

John Doherty 847-***-****

Shirley Wishon 847-***-****

Vicky Smith 847-***-****

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