Customer Service Manager

Kimberly A. Tracy

**** ******* ***** **** ******, Wisconsin 53147 P: 847-***-****

Email: ********@***.***

Executive Office Professional

Accomplished and motivated Executive Office Professional offering expertise

in operations management, office administrative support, staff leadership,

and accounting in a variety of high-volume, dynamic environments. Well

versed in the execution of administrative functions for busy companies and

in the oversight of all aspects of efficient office workflow. Fully

capable of organizing a large amount of information quickly and accurately.

Regarded for the ability to deliver outstanding results with the highest

degree of service and professionalism.

Core Skills and Competencies

Executive Support Multi-Tasking Customer Service

Reports and Documents Accounts Payable/Receivable Office Procedures

Staff Development/Training Office Management Accounting

Professional Experience

TRACY GROUP INC., Genoa City, Wisconsin (2001-2013)

Executive Assistant and Office Manager

Provided key support to the executive leadership of this family-owned

general contractor and builder of residential homes. Coordinated all

inbound and outbound communications and correspondence, while scheduling

appointments with trades and ensuring the timely completion of opening and

closing responsibilities. Contributed additional service and expertise

addressing IT issues and accounting functions. Provided informed guidance

to clients regarding the selection of colors for new home construction.

SAFEWAY SELF STORAGE LLC, Genoa City, Wisconsin (2001-2012)

Partner and Operations Manager

Fulfilled a critical role directing all operational aspects of this family-

owned storage facility. Engaged in extensive communications and client

contact, preparing lease agreements, assigning storage units, and

processing the collection and return of security deposits. Oversaw all

aspects of accounts receivable and accounts payable, assuming a lead role

in the collection of rent and pursuing collection efforts for delinquent

accounts. Coordinated all aspects of building repair services as required.

AAA MOTOR CLUB AND TRAVEL AGENCY, Crystal Lake, Illinois (1998-2001)

Travel Advisor and Assistant to Manager

Spearheaded the effective management of travel arrangements on behalf of

clients of this nonprofit member service organization. Engaged in opening

and closing duties while promptly responding to inbound telephone calls.

Performed daily bank deposits. Entrusted with access to the bank vault to

obtain travelers checks on behalf of clients. Leveraged superior subject

matter expertise to train new hires in all office operations and corporate

codes of conduct.

Education

ST. MARY'S UNIVERSITY

General Coursework

HARPER COLLEGE

General Coursework

Technical Proficiencies

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access,

Microsoft Outlook, Quickbooks

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