Customer Service Sales

Location:

Posted:

May 23, 2013

Owen A. Norman

North Olmsted, Ohio 44070 ****.******@*****.***

An accomplished, results driven industry professional with over 5 years of successful sales leadership

and customer service experience. Enjoys building strong client relationships that enhance the growth and

prosperity of the organization.

QUALIFICATION HIGHLIGHTS

Customer Focused Approach -- Professionalism -- Advanced Communication Skills -- Strategic

Relationship Building -- Decision Making -- Goal Oriented -- Quota Attainment

PROFESSIONAL EXPERIENCE

Loan Officer - New Penn Financial LLC., Strongsville, Ohio November 2011 - Present

Home Purchases (CONV, FHA, VA, Jumbo, ARM ) - Refinances - Cash out programs

Loan Processing and Understanding of Underwriting guidelines

Nationwide Mortgage Licensing System ID # 831116 - State Licenses: Illinois, Michigan, Ohio, Wisconsin & Indiana

August 2009 - November 2011 - Woodard Photographic Inc., Westlake, Ohio

Portrait Sales Consultant - Team Lead

Average; $30K sales/month / $360K + annualy - Sold products $100-$2000 in value

2011 Q3 “Birch Award” recepient for outstanding customer service

January 2009 - August 2009 - Northwoods League, Rochester, Minnesota

Professional Umpire (Crew Chief) - League Representitive - Instructor/Evaluator

Summer Collegiate Baseball League

February 2008 - November 2008 - The Weymouth Country Club, Medina, Ohio

Assistant Golf Professional and Tournament Director

Membership and Pro-Shop sales, Private Lessons, Youth Clinics

August 2007 - December 2007 - Hermes Sports and Events, Cleveland, Ohio

Production and Operations Intern - Client Management and Recruiting

Public Relations - Event Management and Promotions

January 2007 - May 2007 - Perrysburg High School, Perrysburg, Ohio

Operations Intern to the Athletic Director - Advertising and Alumni Donor Manager

Budgeting/Forecasting and Building/Event contracting

Bachelor of Science - Fall 2007

Major: Sports Management and Enterprise Minor: Entrepreneurship

Bowling Green State University, Bowling Green, Ohio

2003 North Olmsted High School Graduate.