Quality Manager
Resume:
WILLIAM D. JOINER
Prosperity, SC 29127
Home Phone: 803-***-**** Cell Phone:
EDUCATION: Masters Business Administration August 2010
Southern Wesleyan University
Columbia, SC
B.S., Business Administration Dec. 2000
Newberry College
Newberry, SC
Summa Cum Laude
o Overall GPA: 3.96
MANAGEMENT EXPERIENCE:
Apex Tool Group 1/11 - Present
(Formerly Cooper Power Tools)
Lexington, SC
Manager of Quality and Process Engineering
o Manages, plans, and coordinates activities to improve the Quality
Management System and to facilitate continuous improvement within the
manufacturing, assembly, process engineering and maintenance operations.
o Manages and develops programs and methods for the collection and analysis
of statistical data to improve management visibility of areas of
opportunity and to drive process performance to the desired level of
capability and reliability.
o Formulates and maintains quality control objectives and coordinates
objectives with production procedures in cooperation with other managers
to maximize quality and reliability and to minimize costs.
o Develops and implements key process metrics, methods, and procedures to
manage and improve supplier quality performance through direction of the
supplier quality engineering staff.
o Develops and improves the current APQP process through cooperation with
the R&D and procurement teams and through development of global test
standards as well as through the application of advanced quality tools
and methods.
o Manages, plans, and coordinates the activities of the process engineering
department in the development of machining programs, operational prints,
and fixtures required for manufacturing precision machined components.
o Develops departmental budgets and capital spending for the Quality,
Process Engineering, Maintenance and Production departments with a
strategic vision and purpose to drive transformational change.
o Actively provide leadership, direction and a vision for a staff of four
quality engineers and eight process engineers in the development of
products and processes to eliminate deficiencies within the product
realization process.
o Responsible for serving as the direct liaison between Operations and the
customer base with full responsibility for driving root cause analysis
and a timely response to the affected customer.
.
Draexlmaier Automotive of America 8/10 -
1/11
Duncan, SC
Manager Receiving Inspection and Complaint Management
o Manages Receiving Inspection and Complaint Management functions for both
Interior and Electric operations for the North American Region
o Develops processes to ensure only defect-free externally purchased parts
are received and utilized within production processes
o Drives complaint closure through involvement of Supplier Quality
Engineers and suppliers to ensure that corrective actions are completed
in an acceptable and timely manner and that appropriate actions are
identified to eliminate the applicable failure mode
o Manages the escalation process to ensure that under performing suppliers
approach corrective action and continuous improvement with a sense of
urgency and with a focus on preventive action
o Identifies, develops, and leads inspection and supplier quality
personnel to ensure that leading edge methods are applied to bring about
world class results and to delight the customer
o Ensures that appropriate processes, quality tools and disciplined
approaches are utilized in receiving inspection and complaint management
activities and that product conformity is determined based upon the
appropriate drawings, specifications, quality control cards, or
applicable documents
o Participates with supplier quality in complaint management and initial
sampling of purchased components and APQP activities
o Assembles the multidisciplinary team and moderates a disciplined and
data driven approach to problem solving to ensure that the true root
cause is identified and eradicated from the process
Komatsu Utility 6/07 - 8/10
Newberry, SC
Supplier Quality Engineer
o Developed supplier quality requirements manual and supporting
documentation
o Led ISO9001:2008 Implementation and Certification
o Responsible for driving quality improvement throughout the supply base
utilizing supplier score cards and other key metrics
o Developed and managed a structured program to improve overall supplier
performance utilizing quality, six sigma, and lean manufacturing tools
o Responsible for review and approval of PPAP submission documentation
o Regularly led analysis of supplier performance data to identify action
plans for improvement
o Drove supplier selection, evaluation, and on-going performance assessment
o Developed positive relationships with suppliers and work closely with
sourcing management to implement supplier improvement plans to maximize
supplier performance
Cooper Power Tools 3/05 - 6/07
Lexington, SC
Quality Engineer
o Responsible for development, training and supervision of Quality
Technicians across all shifts
o Led and participated in problem solving activities for internal
manufacturing issues and customer concerns
o Interpreted GD&T specifications and developed sampling plans and
procedures for incoming inspection and in process audits.
o Audited products and processes to facilitate continual improvement
o Maintained supplier databases and utilized historical information to
schedule supplier audits
o Conducted supplier audits and process reviews to improve overall supplier
performance and purchased component quality
o Communicated defect information to suppliers and facilitated corrective
actions to prevent recurrence
o Analyzed internal and externally produced components that have been found
to be non-conforming to determine fitness for use
o Made recommendations to product engineering regarding tolerance and print
revisions
o Developed and documented the Supplier Quality Requirements Manual to be
utilized across all division facilities for communicating supplier
quality requirements and guidelines
o Performed supplier development activities for foreign and domestic
suppliers
o Participated in VA/VE activities to improve product cost while
maintaining product quality
McKechnie Vehicle Components 6/02 - 3/05
Wheel Trim Division
Newberry, SC
Senior Quality Engineer
o Responsible for supervision of other Quality Engineers
o Responsible for preparation and submission of PPAP documentation
compliant with AIAG and customers specific requirements
o Developed process flows, turtle diagrams and procedures for conversion to
ISO/TS16949 Quality Management System
o Compiled and wrote training material and conduct plant wide training on
quality initiatives
o Developed and initiated standards and methods for inspection, testing,
and evaluation
o Developed sampling procedures, forms, and instructions for recording,
evaluating, and reporting quality and reliability data
o Conducted supplier assessments and audits for the purpose of
qualification and validation of existing and potential suppliers
o Maintained supplier scorecard data and performed supplier development
activities to ensure continued process improvement as well as improved
product quality and supplier performance
o Created, developed, and facilitated problem solving teams utilizing
various problem solving processes and formats to promote systemic
corrective actions for both internal and external concerns
o Conducted on site reviews and meetings at customer sites to analyze data
for continuous improvements and to increase customer satisfaction
McKechnie Vehicle Components 6/99 - 4/02
Fluid Handling Division
Newberry, SC
Production Manager
o Management responsibility for two shift operation inclusive of
manufacturing and shipping/receiving.
o Optimized plant operations to achieve performance targets while
minimizing costs.
o Responsible for implementation of lean manufacturing techniques, root
cause analysis, process flows, workload balancing, and continuous
improvement activities.
o Created and maintained metrics for tracking production efficiency and
effectiveness.
o Ensured all operations remain compliant with QS 9000 requirements.
o Created, developed, and facilitated problem solving teams utilizing the
8D problem solving process to promote systemic corrective actions for
both internal and external concerns.
SBFI 1991-1999
Newberry, SC
Production Manager
o Produced manufacturing schedules for four separate manufacturing
departments.
o Operationally, as well as administratively, managed and directed the
Shipping & Receiving Departments.
o Managed the operations of woodshop, polyurethane injection molding,
machining, assembly, finishing, and packaging departments through six
direct reports.
o Quoted manufacturing lead times and capacities for sales and project
management.
o Responsible for budget preparation, compliance, and overall P&L
performance for all production operations.
o Coordinated flow of information between NY sales office and SC
manufacturing facility.
SPECIAL TRAINING: ASQ Certified Quality Manager/Organizational
Excellence,
Certified Lead Auditor ISO/TS16949,
TPS, Kaizen, 5S, Lean Manufacturing,
Team- Facilitating, Program Management,
MVP Specialist - Six Sigma Greenbelt
8D, 7 Step, 5 Phase, PDCA, DMAIC, Shainin DOE
REFERENCES: Available upon request.
Contact this candidate