Sales Customer Service
Resume:
Stephen CA McDowell
Newtownabbey
Northern Ireland
BT36 5JU
Email: ***********@*****.***
Education
**** ********** ** ****** ** Jordanstown, Northern Ireland
Post Graduate Diploma in Marketing through E2 program
2005 to 2006 University of Ulster in Jordanstown, Northern Ireland
BA Hons- American Studies and English
2004 to 2005 Appalachian State University in Boone, North Carolina
Athletic Honor Roll 2004
2002 to 2004 University of Ulster in Jordanstown, Northern Ireland
BA Hons- American Studies and English
1995 to 2002 Royal Belfast Academical Institution in Belfast, Northern Ireland
2 A, 4 B and 4 C grades at GCSE. A, B, E, grades at A-Level, in Geography,
English and History respectively.
Work Experience
May 2011 to Present Senior Consultant at VanRath, Belfast.
VanRath are currently Northern Ireland’s largest specialist recruitment
consultancy. My role within VanRath is focused on recruiting staff into
temporary, permanent and contract roles across Northern Ireland, UK and ROI.
• Managed large, full life cycle recruitment campaigns for both local and
global organizations – e.g. Bombardier Aerospace, Caterpillar Plc,
Terex/Powerscreen, Northern Ireland Civil Service, University of Ulster,
Queens University Belfast, Allen & Ovary, and Quinn Group.
• Worked closely with Northern Irelands top universities (Queens
University and University of Ulster) to ensure students were gaining the
best opportunities upon graduation by canvassing local businesses and
organizations selling the benefits of hiring direct from the local talent
pool.
• Managing up to 90 temporary staff per week – including all HR
responsibility, processing of timesheets and payroll queries.
• New business generation through sales calls, client visits and referrals.
• Generating candidates suitable for my specialist area through Job
adverts, social media and referrals – Meeting with all candidates before
the recruitment process starts to ensure they are of a suitable standard to
represent my business in front of clients.
Nov 2009 to May 2011 Senior Consultant - Hays, Belfast.
Hays are one of the UK’s largest specialist recruitment companies. I worked as
a recruiting expert in Accountancy & Finance.
• Generating new business through sales activity, such as canvas calls,
mailers and visits to potential clients.
• Maintaining current relationships and ensuring clients receive the
highest level of customer service.
• Generating candidates suitable for my specialist area through Job
adverts, social media and referrals.
• Interviewing and referencing all candidates to ensure they are of a
suitable standard to represent my business in front of clients.
• Managing numbers up to 40, including payroll and HR function.
• Maintaining an active candidate database to ensure all roles can be dealt
with quickly and give me the edge over my competitors when working
on jobs for the same clients.
• Managed a large scale recruitment campaign for two Universities in
Northern Ireland (University of Ulster – Sport NI project & Queens
University Belfast – Accountancy/International Business graduates).
March 2008 to Nov 2009 Recruitment Consultant at Adecco Recruitment, Belfast.
• Key Account Management for Citigroup/Citibank and PWC recruitment
campaigns.
• Weekly payroll for up to 200 temporary workers.
• Writing tenders for new volume business clients.
• Reference checking, interviewing and assessing all new employees
before starting assignments.
• Meeting with prospective new customers to take advantage of up selling
and crossing opportunities.
• Preparation for Branch ISO Audit through candidate registrations and all
relevant paperwork.
• In charge of branch advertising for candidates and roles across all forms
of media.
• Establish and maintain good relationships with clients through regular
telephone contact, visits and reviewing our service to ensure a quality
service is provided at all times.
• Maintain regular contact with candidates to continually assess their
needs, give feedback on their performance and actively seek suitable
work for them to ensure a quality service is provided.
Jan 2007 to March 2008 Sales and Business Development Manager at Streetplay Leisure, Ireland.
As the Technical Sales and Business Development Manager –Ireland for the
Sole sport surfaces brand I was responsible for the development and
implementation of a sales and marketing plan for the brand throughout Northern
Ireland and the Republic of Ireland.
• Working with senior members of staff throughout the company, to
produce promotional material and a sharp functional website.
• Travelling throughout the country conducting sales meetings and
promoting the brand within the industry.
• Key success in this role was the design and sale of a €1 Million project
(Soccer pitch and facilities for games up to UEFA standard) for the FAI
in Dublin – this included large scale tender, sourcing products from
central Europe, sales meetings in ROI and Europe, as well as project
management.
August 2004 to July 2005 International Intern at Appalachian State University, Boone.
I was employed by the Student Union. This was a program sponsored by the
University and gave international students insight into running certain aspects
campus facilities.
Systems Experience MS Office – Word, Excel, PowerPoint, Access and Outlook
SAP
Oracle
PeopleSoft
I-grasp
Taleo
Brass Ring
Success Factors (SAP product)
Recruitment Web
TIM
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