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Sales Customer Service

Location:
Newtownabbey, BT36 5JU, United Kingdom
Posted:
September 30, 2013

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Resume:

Stephen CA McDowell

** ******* ****

Newtownabbey

Northern Ireland

BT36 5JU

004***********

Email: ab8751@r.postjobfree.com

Education

**** ********** ** ****** ** Jordanstown, Northern Ireland

Post Graduate Diploma in Marketing through E2 program

2005 to 2006 University of Ulster in Jordanstown, Northern Ireland

BA Hons- American Studies and English

2004 to 2005 Appalachian State University in Boone, North Carolina

Athletic Honor Roll 2004

2002 to 2004 University of Ulster in Jordanstown, Northern Ireland

BA Hons- American Studies and English

1995 to 2002 Royal Belfast Academical Institution in Belfast, Northern Ireland

2 A, 4 B and 4 C grades at GCSE. A, B, E, grades at A-Level, in Geography,

English and History respectively.

Work Experience

May 2011 to Present Senior Consultant at VanRath, Belfast.

VanRath are currently Northern Ireland’s largest specialist recruitment

consultancy. My role within VanRath is focused on recruiting staff into

temporary, permanent and contract roles across Northern Ireland, UK and ROI.

• Managed large, full life cycle recruitment campaigns for both local and

global organizations – e.g. Bombardier Aerospace, Caterpillar Plc,

Terex/Powerscreen, Northern Ireland Civil Service, University of Ulster,

Queens University Belfast, Allen & Ovary, and Quinn Group.

• Worked closely with Northern Irelands top universities (Queens

University and University of Ulster) to ensure students were gaining the

best opportunities upon graduation by canvassing local businesses and

organizations selling the benefits of hiring direct from the local talent

pool.

• Managing up to 90 temporary staff per week – including all HR

responsibility, processing of timesheets and payroll queries.

• New business generation through sales calls, client visits and referrals.

• Generating candidates suitable for my specialist area through Job

adverts, social media and referrals – Meeting with all candidates before

the recruitment process starts to ensure they are of a suitable standard to

represent my business in front of clients.

Nov 2009 to May 2011 Senior Consultant - Hays, Belfast.

Hays are one of the UK’s largest specialist recruitment companies. I worked as

a recruiting expert in Accountancy & Finance.

• Generating new business through sales activity, such as canvas calls,

mailers and visits to potential clients.

• Maintaining current relationships and ensuring clients receive the

highest level of customer service.

• Generating candidates suitable for my specialist area through Job

adverts, social media and referrals.

• Interviewing and referencing all candidates to ensure they are of a

suitable standard to represent my business in front of clients.

• Managing numbers up to 40, including payroll and HR function.

• Maintaining an active candidate database to ensure all roles can be dealt

with quickly and give me the edge over my competitors when working

on jobs for the same clients.

• Managed a large scale recruitment campaign for two Universities in

Northern Ireland (University of Ulster – Sport NI project & Queens

University Belfast – Accountancy/International Business graduates).

March 2008 to Nov 2009 Recruitment Consultant at Adecco Recruitment, Belfast.

• Key Account Management for Citigroup/Citibank and PWC recruitment

campaigns.

• Weekly payroll for up to 200 temporary workers.

• Writing tenders for new volume business clients.

• Reference checking, interviewing and assessing all new employees

before starting assignments.

• Meeting with prospective new customers to take advantage of up selling

and crossing opportunities.

• Preparation for Branch ISO Audit through candidate registrations and all

relevant paperwork.

• In charge of branch advertising for candidates and roles across all forms

of media.

• Establish and maintain good relationships with clients through regular

telephone contact, visits and reviewing our service to ensure a quality

service is provided at all times.

• Maintain regular contact with candidates to continually assess their

needs, give feedback on their performance and actively seek suitable

work for them to ensure a quality service is provided.

Jan 2007 to March 2008 Sales and Business Development Manager at Streetplay Leisure, Ireland.

As the Technical Sales and Business Development Manager –Ireland for the

Sole sport surfaces brand I was responsible for the development and

implementation of a sales and marketing plan for the brand throughout Northern

Ireland and the Republic of Ireland.

• Working with senior members of staff throughout the company, to

produce promotional material and a sharp functional website.

• Travelling throughout the country conducting sales meetings and

promoting the brand within the industry.

• Key success in this role was the design and sale of a €1 Million project

(Soccer pitch and facilities for games up to UEFA standard) for the FAI

in Dublin – this included large scale tender, sourcing products from

central Europe, sales meetings in ROI and Europe, as well as project

management.

August 2004 to July 2005 International Intern at Appalachian State University, Boone.

I was employed by the Student Union. This was a program sponsored by the

University and gave international students insight into running certain aspects

campus facilities.

Systems Experience MS Office – Word, Excel, PowerPoint, Access and Outlook

SAP

Oracle

PeopleSoft

I-grasp

Taleo

Brass Ring

Success Factors (SAP product)

Recruitment Web

TIM



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