Customer Service Sales

Trichelle Hanna

Professional Objective

To obtain a challenging position that allows me to utilize my communication and customer service skills.

Skills & Qualifications

Working knowledge of data entry, MSWord, Access, Excel; Excellent organizational and communication skills;

Decision-making skills and ability to take initiative and problem solve

Education HIGH SCHOOL DIPLOMA 2006 COLLEGE OF LAKE COUNTY 2010-2011

Employment History

08/2012-01/2013 Customer Service Rep. Aon Hewitt (contract) Lincolnshire, IL

• Providing Customer Service and accurately analyzing information

• Answer Phone Lines and placed outbound calls

• Network with Other Companies

• Effective use of workstation tools (LOA tracking system including Siebel, email, Call Flows, databases)

04/2012-07/2012 Customer Service Rep. Doheny’s House (contract) Kenosha, WI

• Providing Customer Service and accurately analyzing information for pool supplies

• Retrieving and maintain numbers for sales

• Order processing, 75+ order placements

• 100+ Inbound-outbound call

12/2011-01/2011 Customer Service Representatives Dream’s Retail (seasonal) Northbrook IL

• Providing Customer Service and accurately analyzing information on sports supplies

• Order processing, 75+ order placements, inbound call (100)

05/2009-10/2009 Clerk/Customer Service Representative Work Force Center (contract) Zion, IL

• Providing Customer Service and accurately analyzing information

• Assisting customers with job placement, Entering and maintaining client data into computer systems

• Supervise and train customer service representatives/Call center

• Answer Phone Lines and placed outbound calls

04/2008-10/2008 Customer Service/Cashier Zion, IL

• Providing customers with information on the store

• Handles cash register

• Order Processing, inbound call (10+)

08/2006-02/2007 Customer Service LTD Commodities (contract) Bannockburn IL

• Providing Customer Service and accurately analyzing information on the company

• Retrieving and maintain numbers for sales

• Order processing, inbound (80+), outbound (30+)

• Network with Other Companies

Contact this candidate