Customer Service Manager

Joe Sanchez

Logistics Manager

***.*********@*****.***

Summary

During my career and education, I adapted in developing plans, molding teams, and ensuring the success of

organizational goals. I have acquired years of progressive experience based on my ability to lead, manage

resources, and skillfully juggle frequent competing priorities in priority-critical environments. I am direct and

decisive, yet flexible in responding to constantly changing business, market, and organizational demands. As a

result, I believe strongly that I possess the skills necessary to make significant bottom-line contributions.

My career focus is to obtain a position where I can apply my expertise, education, and dedication to make a

positive impact within a challenging environment. I attribute my success thus far to several key factors: (1) a

capacity for continued personal and professional growth, (2) advanced interpersonal relationship and

analytically skills, (3) ability to find structural solutions to organizational challenges, and (4) ability to analyze

roadblocks and apply creative problem-solving to reach objectives.

Although practical in nature, my resume cannot convey the enthusiasm and energy I bring to new challenges. I

would appreciate an opportunity in which I can help achieve and exceed company goals. I look forward hearing

from you, thank you for your attention, consideration, and forthcoming response.

Experience

Logistics Manager at Ryder System, Inc.

July 2001 - Present (11 years 11 months)

Customer Service Satisfaction & Expectation Management: Manage and apply TPS principals including Root

Cause Analysis and Go & See to daily operation, including internal customer management and attend weekly

customer meetings. Staffing Performance Management & Development of Non-Exempt Employees: Manage

and maintain job requirements for direct reports. Ensure that payroll settlements are completed on-time and

are correct. Provide bi-monthly employee communication. Ensure employee compliance, HOS, on-time,

check-call performance, paperwork, strapping, uniform/dress code adherence and attendance. Ensure all

employees evaluations are complete and on-time. Track and improve the skill levels of employees to meet

customer and operating requirements. Plan, coordinate and deliver training in safety, customer business,

quality service and professional technical skills. Observe research, monitor and measure employee

performance against operating goals. Manage Day to Day Planning & Scheduling: Ensure that required

employee resources are sufficient to meet operational requirements. Report variance and root cause of

variance and ensure that required equipment resources are sufficient to meet operational requirements. Track

and monitor the use and maintenance of equipment as well as fuel, miscellaneous and office work. Manage

remote locations to cover all "Dark" hours and weekend issues, HOS issues, mechanical issues, scheduling

updates, employee coverage, changeover operational issues and preparations, weather contingency issues, all

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other normal day to day issues. Health & Safety Management: Ensure safety system and training are complete

and in compliance. Complete any collision and/or injury investigation process. Ensure that safety alerts, 5

whys and KPI’s are completed and posted on-time. Ensure employee compliance with tracking system,

monitor, post, and follow up with employees not in compliance with the standards established by the

company safety policies.

Location Manager at Moctezuma Transportation

December 1999 - May 2001 (1 year 6 months)

Managed operational functions related to the dispatching of drivers, customer service, processing

administrative functions, and maintaining computer software up-to-date. Identify and resolve customer and/or

carrier problems. Managed various reports, (orders, schedules, computerized reports, etc.) contact and arrange

for carriers as needed. Managed carrier service to monitor movement of material and to trace and expedite

inbound/outbound shipments. Manage group compliance, company policies, customer service, and

governmental policies/regulations with employees. Managed accounts payable, accounts receivable,

collections departments, local and over-the-road supervisors department with assigning shipments.

Machine Operator Supervisor at Sunrise

February 1996 - November 1999 (3 years 10 months)

Supervised aluminum machinery for car components and prepared monthly, weekly, and daily, inventory on

production customer needs.

Skills & Expertise

Mastery of Microsoft Office programs (i.e. Word,

Excel, PowerPoint, Outlook, Pub

Experience with QuickBooks and with maintaining

office budget

Ability to work with several operating systems,

including Windows, Mac OSX and L

Transportation Management

Transportation

3PL

Logistics

Logistics Management

Warehousing

Trucking

LTL

Supply Chain

Supply Chain Optimization

Supply Chain Management

Warehouse Management

Truckload

Freight

Shipping

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Education

Webster University

Master of Business Administration (MBA), Management, 2008 - 2010

Park University

Bachelor of Applied Science (B.A.Sc.), Management, 2005 - 2008

El Paso Community College

Associate of Arts (A.A.), Business Administration, 2001 - 2005

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Joe Sanchez

Logistics Manager

***.*********@*****.***

Contact Joe on LinkedIn

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Contact this candidate