Customer Service Manager

Professional Experience

JUMPSTART AMERICORPS, Corps Member January

- May 2013, September 2009 - May 2010

In 2013, worked at Neval Thomas low-income public elementary school

preschool classroom. From 2009 to 2010, worked in Bright Beginnings

preschool for children of homeless families. Program is aimed at improving

under-developed communities by reaching out to young children and their

families through the forum of education.

Worked with children as a class as well as one-on-one on developing

communication, literacy, and creative skills through the Jumpstart Session

teaching model. I have an assigned partner child for the full year to spend

the one-on-one time with. Also assist teachers in regular classroom time

during the week.

Fostered early childhood development and positive child relationships with

teachers, peers, and parents.

LERNER HEALTH AND WELLNESS CENTER, Assistant Manager December 2009 -

May 2013

Understand how all areas of the facility, which is the gym at The George

Washington University, are run and make sure employees are fulfilling their

responsibilities.

Regulate daily activities at the fitness center ensuring that patrons are

having positive experiences.

Report to managers if employees are not performing well, assist managers in

their duties, and undergo a bi-yearly performance review.

PROFESSIONAL SPORTS CARE AND REHAB, Physical Therapy Tech May -

November 2012

Aided therapists in giving patients heat and cold packs, helped patients

with exercise programs, kept clinic organized and clean, and assisted in

development of new therapeutic exercises.

Helped improve patient well being and encouraged positivity.

CHICK-FIL-A RESTAURANTS, INC, Assistant Manager May 2006 - August 2011

Know how to fully operate front counter, cash registers, drive thru, food

packaging/distribution, and food prep/kitchen areas.

Assist managers in fulfilling daily duties including operations management,

employee management, and customer satisfaction. Also had to deal first-hand

with any customer service issues that arose.

Education

The George Washington University August 2009 - May 2013

B.S. Exercise Science GPA: 3.0

Activities

Sunday School Teacher, St. Ann's Catholic Church August 2006 - May 2010

Teach a weekly Sunday School class with another teacher, which

includes coming up with and implementing weekly lesson plans. Have taught

kindergarten, third, and fourth grades as well as four-year-olds.

Trip Leader, GW Alternative Breaks Program September 2009 - Present

Organized and went on weeklong trips for 15 college students to do

community service in the following locations: Greensburg, Kansas;

Kingston, Jamaica; Joplin, Missouri; and Los Angeles, California.

Member-at-Large, Phi Sigma Sigma sorority January - December 2011

Sat on Executive Board of sorority. Represented the sisterhood to the

Executive Board by voicing their concerns to other members of the Board,

heading the Judicial Board, counseling chapter members one-on-one, and

working to improve overall chapter morale. Experienced a lot of personal

growth throughout this period and learned how to work well with many

different types of personalities.

Skills

Native English speaker. Basic German language skills. PC and Mac

proficient. Microsoft Office proficient. CPR/First Aid/AED certified.

Excellent time management and interpersonal skills. Organized, reliable,

and punctual. Experience working with a lot of different communities and

cultures. Passionate, driven, and a good team player. Extensive experience

both working on and managing a team.

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