Project Manager Management

Pamela Fredriksen

** **** ***** ***** ■ Manalapan, NJ 07726 ■ 908-***-****■ **********@*****.***

Accomplished, results-oriented PMO Lead and project/program management professional with

over 13 years experience of successfully managing a very technologically diverse project

portfolio. Maintained leadership role for all post merger & acquisition activities and strategic

initiatives, all with major financial implications.

PROFESSIONAL EXPERIENCE

Bank of America/Merrill Lynch (Contracted by Princeton Information)

Sr. Program Manager October, 2012 - Present

• Manage programs and major initiatives in support of the MEAC

(Merrill Edge Advisory Center)

• Assist with process revisions and enhancements as a result of BoA/ML transition

SME for template creation/updates as processes evolve

• Maintain client relationships, drive timely completion of major milestones

• Closely monitor testing progress, generate weekly and monthly metric reports for

program and overall portfolio

• Partner with Dev Leads for requirements definition, milestone and risk planning

Convatec, Inc.

IM Global Operations PMO Lead November, 2008 – July, 2012

Energetic, enthusiastic Information Management/Shared Services PMO Lead with

strong process implementation background and program management skills. Focus on

solving technological challenges for Manufacturing, R&D, Sales and Finance units in

parallel to ensuring projects are on-time and on-budget. Act as liaison between

business units and IM. Experience with manufacturing, procurement and quality

processes. Generate weekly and monthly project status & metric reporting based on

strategic objectives and requirements, conducted presentations to all management

levels. Point of centralization for capital requests, change controls, issue and risk

mitigation and critical path identification. Organize & facilitate global project/program

kickoff meetings; work closely with CIO for project approvals and prioritization.

Perform document, data and contract management. I am highly organized and I possess

exceptional interpersonal, leadership, decision-making and communication skills.

Methodologies include DMAIC, SDLC, PMBOK process.

Key Accomplishments:

• Implemented and directed the global PMO in 40 countries and conducted

new process training

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• Maintained a $22M+ project portfolio budget and $6M capital budget; strategic

budget planning, tracking financial variances and handling monthly chargebacks

for all projects within the portfolio

• Responsible for structuring IM program governance and establishing

interdependency framework across multiple programs

• Assisted in preparation for audits; ensuring compliance is met with FDA and

HIPPA requirements as it relates to systems

• Coordinated and executed 2011 Global Disaster Recovery Drill

• Assisted in the deployment of Worldwide ADP Payroll Solution

• Completion of complex Transition & Transformation Program which resulted

from the divestiture from BMS (completed entire program within 18 months)

• Rationalized the global application list by 32%, resulting in major cost savings

• Assisted with the management of SAP deployment for acquired company,

Unomedical

• Maintained excellent relationships while negotiating with vendors and partners

such as HP, IBM

• Held leadership role to tower leads, analysts and project managers during

program implementations

• Conducted SAP benchmarking surveys in order to ensure the company profile is

updated and to maintain best practices within Supply Chain planning and

Financial Management

Merrill Lynch, Hopewell, NJ

AVP, Program Management June 2007 – November, 2008

Responsible for managing projects within the Retirement Group and ensuring the

SDLC process is followed. Duties included testing coordination, manage resources,

design process flows, update weekly dashboards and project plans.

Created feature/function matrices in relation to projects’ scope, responsible for risk

mitigation/planning, budget tracking, weekly reports for management. Coordinate,

document and analyze enhancement requests for the Award Choice Platform.

Facilitated post-release meetings to discuss any fall-out items as well as review team’s

lessons learned.

Key Accomplishments:

• Coordinated a Technical Working Group to define and revise processes within

Business teams and the Technology Retirement Group

• Created templates and standardized documentation artifacts in parallel to

process improvement

• Trained employees on new processes and on the utilization of SharePoint as a

project documentation approval forum and repository

• In charge of the overall program for client HP, which consisted of the following

projects: Data Exchange, File Layout, Outbound File Request

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• Instructions, SSN Masking, Financial Reporting for Performance Rewards,

Restricted Stock Unit settlement functionality

• Responsible for all project testing statistics, ensuring SDLC process was

adhered to, managed each release as it related to HP projects

Verizon Business, Edison, NJ

Project Manager September, 1999 – May, 2007

Project Manager and member of a $150M+ business-to-business sales team. Managed

25+ infrastructure projects simultaneously on an ongoing basis. Monitor project

progress and budget, provide RFP and presentation support for account managers.

Preserved customer relationships as well as played an active role in customer win-

backs. Coordinated new product forecasts for market development, performed needs

analysis. Acted as go-to person to resolve client issues and questions.

Key Accomplishments:

• Responsible for over $1,000,000 of maintenance contract sales, and ensuring

customer satisfaction with these transactions

• Conducted Siebel training; provide ad hoc training support and materials

• Successfully managed the network upgrade implementation of over 60 school

districts, through the Access NJ Program

ENTERPRISE SYSTEM KNOWLEDGE

CRM: SAP, Sage, Salesforce.com, Siebel, SalesLogix, Clarity, CaseManager, GPP

BI: Hyperion, InfoSource

HRIS: Workday, eLearning, PeopleSoft, GERS

Other: SharePoint, MS Office Suite, Visio, 2010 MS Project Professional, Trackwise,

Keystone, ClearQuest

EDUCATION

Villanova University - Villanova, PA (2004 – 2007)

Master’s Certificate in Applied Project Management

Master’s Certificate in Project Management for the IT/IS Professional

Certificate Program in Six Sigma – Black Belt Level

Certificate Program in Six Sigma – Green Belt Level

Certificate Program in Mastering Contract Management

Certificate Program in the Essentials of Project Management

Certificate Program in Mastering Project Management

Certificate Program in Project Management Professional Certification

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Rider University – Lawrenceville, NJ (Graduated December, 2001)

B.A. Degree – Computer Information Systems/Management Science

Currently studying for the PMP Exam

RECOGNITION

Project Comet Outstanding Contribution Award of Distinction (2008-2009)

Certificate of Excellence for 911 Maintenance Contract Administration and Increased

Revenue Generation (2006)

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