Customer Service Representative

TERESA VASQUEZ

Po Box **** Anaheim, CA ***** 760-***-**** **************@*****.***

OBJECTIVE & SUMMARY

Seeking a Healthcare Administration position that will leverage my strong organizational and team leadership skills,

educational background and customer service expertise

Customer Service: Proven ability to build strong Organization: Strong detail management and

customer relationships and to provide quality service ability to manage multiple-projects on schedule

Administration: Excellent support skills including Communication: Demonstrated teamwork skills

call-center experience, records management and with cross-cultural experience; bilingual (Spanish

Microsoft Office; 30 WPM and English)

EDUCATION

LA College International March 2012

Associate of Arts in Healthcare Administration; Specialization: Billing and Coding Los Angeles, CA

• Proficient in using: CMS-1500/UB-04 Forms

• Relevant Coursework: Basic CPT/HCPS Coding, Basic ICD-9-CM Coding, Database Management Systems,

Medical Terminology, Medical Records & Health Insurance, Healthcare Finance, Intro to Healthcare

Information Systems, Accounting and Business Law

PROFESSIONAL EXPERIENCE

EVS Technician

Environmental Cost Control 2007

• Built strong relationships with patients including making an effort to know them by their first name to provide

a comfortable and friendly environment

• Assisted medical staff with multiple priorities including organizing and cleaning different areas such as

patient rooms and the ER; completed duties consistently on-schedule

Business Development Representative

2006

Public Safety Center

• Utilized strong communication and relationship building skills to produce the highest grossing sales during a

one week period; awarded a team-building lunch with my department manager

• Quickly established connections with Police and Fire departments, and EMTs, to promote various products

and followed up with clients to ensure product satisfaction; received repeat business

Customer Service Representative 2005

Harry and David

• Managed multiple priorities on time and on schedule including answering multi-line phone, ensuring order

accuracy and assisting customers with product questions

• Routinely entered payment processing data into system while communicating with customers

ADDITIONAL INFORMATION

Computer/Software Skills: Microsoft Word, Excel and PowerPoint

Languages: Spanish and English (Fluent)

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