Customer Service High School

Cindy Suarez

Teller - JPMorgan Chase

Crystal Lake, IL

***************@*****.*** - 847-***-****

Attain position that will allow development of Customer Service and Engagement skills. Dedicated to

accomplish goals and advance to greater opportunities within the company.

WORK EXPERIENCE

Teller

JPMorgan Chase - McHenry, IL - May 2011 to Present

Making transactions for customers.

• Interacting with customers.

• Translate for bankers with Spanish speaking customers.

• Provide customer service.

• Referring products to customers.

• Building connections with customers.

• Committed to customer service.

• Informing Customers about product.

• Answering phone calls.

• Maintaining a cash drawer and balancing.

Receptionist/Cashier

JPMorgan Chase - McHenry, IL - May 2011 to November 2011

Answering phone calls.

• Giving information to customers.

• Filing documents.

• Directing visitors to appropriate contacts.

• Assist in creating and maintaining spreadsheets, creating word documents, and entering data in to a customer

relations database.

• Counts money, gives change and issues receipt for funds received.

• Balances cash drawer and receipts; documents discrepancies.

• Attending salesmen's needs in preceding a purchase.

Hostess

Red Robin Inc - Algonquin, IL - July 2004 to August 2009

Greet and escort guest to dining area.

• Assist restaurant manager in the supervision of whole food and beverage operation.

• Closed out dinning checks and balance daily totals.

• Supervise and coordinate dining room activities to provide fast and courteous service to guests.

• Answering phone calls, giving information to customers and taking orders.

• Supervising team members.

• Making employee schedules.

Waitress/Team lead

• Illustrate how menu items are prepared, describing cooking process and surveying the ingredients used.

• Prepare checks that itemize and total meal costs and sales taxes.

• Involved with marketing, selling products and promoting the company.

EDUCATION

Associates in Science

McHenry Community College - Crystal Lake, IL

June 2007

High School Diploma

Prairie Ridge High School - Crystal Lake, IL

August 2003 to May 2007

ADDITIONAL INFORMATION

Skill Profile

• Customer Service

• Time and agenda management

• Employee relations and communication

• Language: Bilingual

• Systems: Atlas and Cares Billing Systems, Microsoft Office Pro: (Word/ Excel/Microsoft/Outlook)

• Training and supervising

• Well Organized

Contact this candidate