Customer Service High School
Resume:
QUIANA M. COOPER
**** ****** ***• Pittsburgh, PA• 15212
Cell Phone: 412-***-****
Email address: *****************@*****.***
SUMMARY: I am an outstanding, energetic and goal-oriented Warehouse Clerk with continuous
history in warehousing experience from customer service, shipping, receiving, issuing, store
stock and inventory merchandise from military equipment, medical supplies to retail.
Summary of Qualifications: Strong ability to work with others and to communicate effectively
both verbally and in writing. I possess organizational/time-management skills, ability to initiate
to plan for and complete daily activities with minimal direction; and proficiency in data entry
and use of a computer.
Professional Experience
SEARS
Backroom Associate
November 18, 2011-present
1000 Robinson Center Drive Pittsburgh, PA 15205 The Mall at Robinson
Dustin Krott 412-***-****
Duties
Unloading and locate RRC trucks (apparel, lawn and garden, fitness, hardware, home fashions)
merchandise and DRC trucks (appliances) and open up boxes for floor ready. On a day to day
basis I load and unload UPS trucks for shipping online orders, load repair trucks, stock locate,
store and inventory, customer service binning online orders, staging customer orders ready for
pick up and deliver to customers’ vehicle within a five minute time frame. Also assist customers
with repair drop offs and picks up. All procedures are used with a handheld scanner (iSNC),
using the Sears Holding Corporation programs on the computer and the Sears web site. I
collected plastic and cardboard for recycling, and cleanup of the warehouse. Lift merchandise up
to 50-75 pounds, and merchandise 100 pounds or over with a pallet jack, dolly, W.A.V.E.,
walking forklift "Big Joe “, carts; into location, staging areas and/or customers vehicles.
ARBY’S
Backline
July 2010-December 2010
3 Trinity Point Drive Washington, Pa 15301
Cheryl Stimmel 724-***-****
Duties
I prepped the roast beef in the oven, and take out when ready, stocked sandwich board, made
sandwiches upon order. I was efficient and safe using the slicer and cleaning of the slicer. I was
responsible for cleanup of back line, dishes and dining area on my respectable turn. Spend some
time on front line register and the driver through window.
CORAM HEALTH
9143 Philips Hwy Jacksonville, FL 32256
Warehouse Clerk
September 17, 2008- October 17, 2008 (TEMPORARY- RANSTAD TEMP AGENCY)
Jacksonville, FL
Duties
Pick, restock, inventory received and ship medical supplies via UPS. Help prepare non-
compound drugs (such as heparin and saline) and check on the status of compound drugs with a
pharmacist (i.e. TPN’s) to achieve deadlines as physicians request for patient’s needs.
UNITED STATES MARINE CORPS
Warehouse Clerk
September 13, 2004-September 24, 2008
Camp Pendleton, CA/ Okinawa, JP
Duties
I received inspected, located, stored, rotated, safe kept, issued, prepared, shipped, material return
and disposal of supplies and equipment as relates to ground supply operations.
Also maintain personal computer and mainframe locator systems, conduct inventories, maintain
records of sub custody principal end items, monitor shelf life items through CD ROM and the
mainframe support systems, and input data entry transactions and retrieval of historical records.
Computer literate (i.e. Microsoft Office, Outlook, Excel and Word)
I also use hand held optical character recognition scanners, devices, and multimedia retrieval
systems. I operate bulk and small parts conveyer systems used in warehousing operations.
identify packaging requirements and ensure items are maintained as required; comply with fire
and safety regulations; use protective measures for items in storage, including open storage lots
and hazardous materials storage areas; establish field supply support areas.
Use detailed technical data from the Federal Logistics System in the care and storage program;
develop storage space requirements; and store materials per weight, cube, and clearance factors
by categories of supply. Lift merchandise up to 50-75 pounds, and merchandise 100 pounds or
over with a pallet jack, dolly, W.A.V.E., into locations and/or staging areas.
ARBY’S/ AU BON PAIN/ GREAT STEAK
August 2001-May 2004
Pittsburgh International Airport
1000 Airport Boulevard, Coraopolis, PA 15108
Duties
These were the jobs I had when I was in high school; at Arby’s I was a cashier, responsible with
putting in orders and collecting money and dispensing the change to customers and clean up. At
Au Bon Pain, I was a cashier and also worked the sandwich board, making sandwiches,
distributing coffee, lattes, espressos and other caffeinated beverages and pastries, cleaning of
utensils and dishes used for the day. At Great Steak, I worked the cash register and the potato
cutter and grill for the breakfast menu and the lunch/evening menus and cleanup of dishes.
Education
COMMUNITY COLLEGE OF ALLEGHENY COUNTY
808 Ridge Avenue Pittsburgh, PA 15212
DEGREE: Associates in Liberal Arts and Science
(August 2010-May 2013)
LANGLEY HIGH SCHOOL
2940 Sheraden Boulevard Pittsburgh, PA 15204
DEGREE: High School Diploma
(September 2000-June 2004)
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