Customer Service Manager
Resume:
Makanda, IL *****
******.********@*****.***
Bonnie S. Barnhart
WORK EXPERIENCE:
First Transit Inc (First Group America)
*** ********* **., ****. *, Suite 200, Glen Ellyn, IL 60137
General Manager-Carol Faye 630-873-
1344
Transportation Director ($57,800 yr) Feb. 2009 to July 2012
Non-Emergency Transportation Network Development, Planning, and Recruitment
in IL, Indiana, Kentucky, Wisconsin, Iowa, Missouri, Virginia, and other
states as requested; Liaison between the First Transit NETSPAP management
team and the Non-Emergency Transportation Providers, the Public
Transportation Systems and their associations; Duties include Recruitment
and Retention; Marketing; Training to 120+ employees; Excellent written and
verbal communication skills; Excellent time management and organizational
skills; Excellent customer service skills;
Mid America Consulting Group
304 S. Emerald Lane, Carbondale, IL 62901
Owner/Consultant ($225 per person/per class)
State certified safety trainer for the Illinois Department of Healthcare
and Family Services; created curriculum and
provided online training to Medicar/Service car transportation
organizations with curriculum self designed to meet
the requirements of Public Act 095-051; Provide professional in-house and
online training and technical assistance
to nonprofit organizations, small business owners and corporations.
Bethany Village (BV)
414 E. Davie St., Anna, IL 62906
President-Alfred Kamp 618-833-
1777
Executive Director ($43,000 yr) Sept. 2003 to March 2009
Responsible for research and development of a twenty-unit transitional
housing facility; Day to day administration, compliance with all state and
federal regulations and fiscal management of the BV Family Crisis Resource
Center, BV Transitional Housing and Thrift Shop; Housing/Community
Development, Grant writing/research/grants management; Social Venture
Business planning; Work closely with Local and surrounding Public Housing
Authorities, Supportive Housing Association, IL Housing Development
Authority, National Homeless Coalition, Southern IL Homeless Coalition,
Local Government, Board of Directors; Annual Fundraising and donor
development campaigns; Develop/manage marketing, recruitment and retention
techniques; Create public information campaigns, annual organizational
budget/finances; Established/implemented administrative policies and
procedures; Recruit, hire/discharge and evaluate staff/volunteers; Liaison
with Substance Abuse Treatment Facilities, Faith Based, and Community Based
organizations, as well as local businesses and social service agencies;
Obtained over 40 written Linkage agreements with area providers to ensure
participants needs are met.
Shawnee Community College
8364 Shawnee College Rd, Ullin, IL 62998
Career Specialist/Job Mentor Feb. 2000 to Jan. 2003
Worked closely with the Director to implement the pilot program Advancing
Opportunities and Future Steps (now recognized nationally); Resource
development; Liaison to seven area Department of Human Service offices;
Evaluated program data documented by Coordinator and five Career
Specialists; Conducted job development with employers in three states;
Worked with transportation providers in order to increase job retention for
clients; Excellent communication, leadership, and mentoring skills.
Union Planters Bank, N.A.
508 South Main St., Anna, IL 62906
CEO- John Dosier 618-833-
8595
Branch Manager/Financial Service Rep. ($35,000 yr + Commission) Jan. 1997
to Feb. 2000
Directed, coordinated, and implemented institution policies and procedures;
Prepared regulatory reports/ budgets; Responsible for all day-to-day
operations; Responsible for recruiting small business in community;
Commercial, Mortgage, and Consumer Loan Officer; Licensed Insurance
Producer with annual sales over $2 Million first year.
1649 Grassy Rd.
Makanda, IL 62958
******.********@*****.***
Bonnie S. Barnhart
EDUCATION & TRAINING
2008 - Certified Medicar/Service Car Safety Training Program Provider for
the IL Dept. of Health & Family Serv.
2007 - Mid-Continent University - B.S. in Business Administration and
Management
Graduated Magna Cum Laude and inducted into National Honor Society-Sigma
Beta Delta
2005 - Shawnee Community College - AA Degree
Business Network Development
Housing Development
Community Development
Funds Development
Extensive Sales and Marketing Training; Recruitment and Retention; Resource
Development
Leadership Development; Organizational and Team Development
Public Speaking
Business Law
Consulting
Grant Writing
2005 - Crisis Development Models/Crisis Prevention Institute
2005 - Stress Management Techniques
2005 - Anger Management
2005 - Conflict Resolution
2004 - US Department of Housing and Urban Development
2004 - IL Department of Human Services, Homeless Prevention Training
2003 - Wraparound Facilitation Training
2000-2003 Licensed Insurance Producer (AFLAC)
1998-2000 Licensed Insurance Producer (Property & Casualty, Retail Banking
Products)
2000 Domestic Violence Training (40 hrs.)
2000 - Consumer Lending Courses; Mortgage Processing; Principles in Banking
VOLUNTEER EXPERIENCE
Bethany Village Anna, IL
2000-2003
Designed and implemented computerized client database and filing system;
Implemented procedures for documenting client case notes and record
keeping; Grant writing; Developed strategies to increase donor and
community support; Fundraising; Domestic Violence training; Completed
Orders of Protection; Attended court hearings with clients; Client
advocacy/mentoring; Job development, skills assessments, resumes and job
placement assistance.
Shawnee Community College Ullin, IL
2002
Assisted with day-to-day operations, grants management (i.e., compliance,
auditing and reporting requirements)
REFERENCES
Kim Guetersloh - SIH Grant Researcher/Coord - 1385 E Main, Carbondale, IL
62901 618-***-****
Walter King - Executive Director, Bethany Village - 414 E Davie St, Anna,
IL 62906 618-***-****
Carol Faye - General Manager, First Transit Inc. - 799 Roosevelt Rd, Glen
Ellyn, IL 60137 630-***-****
Bob Braddock, Case Mgr, Bethany Village - 414 E. Davie St., Anna, IL 62906
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