Sales Manager

Benjamin “Ben” T ruett *** McCormick Blvd, Clifton Forge, VA 24422 (540) 691 – 5994

*********@*****.***

Dynamic and results driven management /marketing/sales professional with years experience in team t raining including

d istribution team members, wholesale manufacturer representatives, store management and individual retail sales people.

C reative ability to set and achieve strategic goals, both individually and as part of a team. Able to communicate and

exemplify world class service through coaching, holding team members and peers accountable, and relationship building.

w ww.target.com

w ww.ntelos.com

w ww.grandhomefu rnishings.com

Operations Manager Group Leader

Special P roject Manager 2000-02

R etail Store Manager 2007-10

Warehouse 2010–13

P roduct Planner 1998-00

Asst. Retail Store Mgr. 2005-07

Servicing 65 stores from a 1.5 million sq. ft. Sales Representative 2002-05

Responsible for new product development and

d istribution center. Schedule and coach 30+

current product management of four wireless

Target Team Members to perform above common

Manage and direct sales of multiple home telecommunications product lines.

expectations. Move 48 million cartons annually

f urnishings products with annual sales of $6

by achieving Level of Service metrics on a daily

m illion. Supervised and t rained assistant NOTEABLE ACHIEVEMENTS

basis. Increase productivity through individual

manager, 14 professional commission sales staff,

Designed and implemented fi rst regional

performance coaching and regular evaluations of

one office manager and three financing office staff

w i reless unlimited plans: Developed and

Team Members’ strengths and opportunities.

and two store warehouse support staff. Hire and

l aunched regional unlimited wireless plans

Performing daily audits and review of team

educate sales staff on new products and selling

resulting in 40,000 new customers in first

quality with real time feedback given. Support

methods while meeting monthly individual and

quarter of launch. Resulted in 5% increase in

and partner with other departmental Group

g roup goals. Perform weekly/monthly sales

total customers. Launch implemented via

Leaders in overall distribution center for

forecasting and goal setting. Meet corporate

cross department team leadership and action.

maximum efficiency and quality. Build internal

budgetary and financial benchmarks. Consult

and external department relationships to meet

w ith key decision makers, conduct personnel

overall goal of delivering what guests’ want at the I nc reased 411 P rofitability by 20%: Team

reviews, meet with individual vendors, provide and

lowest cost. leader of cross functional team to change

supervise customer service.

vendors providing 411 services. Increased call

NOTEABLE ACHIEVEMENTS volume and profitability via increased product

NOTEABLE ACHIEVEMENTS

Reduced Aging Work in P rocess Levels: offerings and quality of service. Income

I nc reased 2010 sales by 10% over 2009:

Developed and implemented a strategy for i ncreased from $125,000 to $275,000 in two

reducing greater than 72 hour WIP levels from Developed revised in store training program for quarters.

3000+ cartons to less than 300 - 500 cartons. new sales hires. Focus on quality of service,

a ttention to detail and follow through with the Relationship M anagement for Key

customer. Created new motivational methods for

Reduced Level of Service T ime: Delivered on Accounts: Developed custom products and

i ndividual sales staff.

new metric standards of service to guest. service for large key accounts. Present and

Reduced daily pick time to less than 48 hours /put sell to major accounts new products, services

I nc reased store profit margin by doubling

away to less than 36 hours on approximately and marketing strategies.

36,000/20,000 case packs respectively daily. p roduct wa r ranty/accessory sales: T rained

and motivated sales staff to increase Guardsman

Empowered Team Members: Taught team T he Bacova Guild, Ltd

members the value of and how to partner with

Warranty sales through revised training and

other departments to accomplish goals and

M a rketing/Product M anager Outdoor

motivation. Trained to sell more high margin

i mprove efficiency.

P roducts

accessories increasing profit and customer

K ey Account/ Merchandising Manager T rade

satisfaction.

Created Formal Shift Handoff P rocess:

S how Manager

Designed and implemented cross shift handoff

P roduct Mgr. Ha rdware P roducts

Expanded sales opportunities using existing

p rocedure to improve communications between

employees: T rained and utilized office staff to

shifts. Process introduced minimum expectation

Responsible for new product development, overall

f urther support sales and increase customer

accountability between shifts while driving

p roduct line structure, design development, retail

service. Empowered finance office with expanded

consistency among all 4 Distribution Center

d isplay design, and inventory management for

skills and responsibilities. Increased sales of

shifts.

$28 million outdoor mat product line.

Guardsman warranty products by 25% via office

sales.

Created Formal Warehouse Housekeeping

I nc reased profitability of overseas

P lan: C reated, implemented, and rolled out a

p rogram by 18%.

Sales and goal driven.: A nnual individual sales:

Warehouse wide housekeeping plan which

2003 $610,000 – 110% of $550,000 goal, 2004

d istributed accountability to every team member

Reduced cost of t rade shows by

$650,000 – 118% of $550,000 goal and $710,000–

on every shift in the warehouse department.

130% of $550,000 goal $110,000.

Designed Motivational Contest: I mplemented

P rofitably reduced stale inventory via

Customized Key Account Sales

non-monetary contests to motivate and drive

strategic sales: T hrough strategic product

h igher production levels. Contest centered on P resentations.

bundling and creative merchandising, sold

team development, new procedures, or seasonal

$200,000 of discontinued and obsolete

events.

Responsible for development of

N ew store and market launch: Member of

Additional Info: management team training new hire sales staff, r etail point-of-pu rchase display

office staff, and warehouse support personnel in

Volunteer –

p rograms.

f irst West Virginia store.

Sharon Elementary School - Guest Reader etc.

E ducation

D eveloped and I mplemented Strategic

School Board Member –

p a rtnership plan: C reated and implemented

A lleghany Highlands Public Schools 2012 - 2016

customer loyalty program via key partnership

relationships. Program is ongoing and has

Hobbies –

p romoted new customer purchases since inception

Fly Fishing Fly Tying Stained Glass

i n 2005.

Roanoke College 1991

Strategic Regional M a rketing I nt roduction:

Bachelors Business Administration -

Developed ongoing customer loyalty discount

p rogram for large employers in region. Concentration in Accounting

Cum Laude Honors

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