Manager Human Resources

Andrew Butterworth

**** ****** ***** ******** *****, UT 84062

801-***-**** ******.*.***********@*****.***

General Management Executive and Director of Operations with domestic and international experience turning around business units and

leading them into successful relationships with Fortune 500 clients. Expert at consolidating disparate enterprise management systems in order to

streamline daily operations and allow for clean and accurate data analysis. Able to build world-class global client services team, developing and

implementing client services and tools that have dramatically increased client satisfaction, employee utilization, and revenue. Skilled manager who

successfully integrates acquired business units and reliably grows client operations to support company expansion. Experience leading successful

projects in North America, APAC, Europe, and the Middle East.

Core Strengths:

Global Business Forecasting & Strategic Planning Corporate Restructuring & Performance Enhancement

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P&L Management, ROI & Pricing Strategies Process Refinement & Enterprise Management Systems

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Expense Planning/Control & Margin Improvement Global Joint Ventures & Developing Strategic Partnerships

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Professional Experience

Director of Operations and Finance

The Active Network Draper, UT 2010-present

Responsible for enhancing the internal organization processes and infrastructure. Manage and oversee all financial and business planning activities,

including: direct and administer all financial plans; oversee business policies and accounting practices; review and analyze financial reports; support

and advise the GM in decision making; lead and support organizational budgeting process. Oversee organizational reporting and monitoring;

monitor and develop strategies for improving customer satisfaction. Responsible for successful integration of newly-acquired business units.

Represent the General Manager in the local offices, overseeing 90+ employees and managing all day-to-day business and strategic processes.

Instrumental in increasing revenue of the business division from $15 million in 2010 to $25 million in 2011.

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Increased EBITDA BY 725% from 2010 to 2011.

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In 2 months, transformed revenue forecasting from guesswork to accurate analysis.

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Within the first month, this analysis yielded $300,000 in additional revenue; in the second month, the analysis yielded $400,000 in

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additional revenue.

Developed customer satisfaction audit program focused on increasing understanding of client needs and improving company

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responsiveness.

Designed and implemented new hire on boarding in order to accelerate the integration and effectiveness of new hires.

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Designed and built project-scoping tools to predict accurate requirements for client services.

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Built a new business model for resource forecasting.

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Director, International Client Operations

The Active Network London, UK 2008

Establish a European presence. Put initial infrastructure in place, including human resources and business facilities. Opened the EMEA office and

built the professional services team, sales team, call center team, and trained the future local leadership.

Took the EMEA offices from $0 revenue to $2 million in revenue in the first two months.

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Clients included VMware, Cisco, Novell, RSA, and BMC.

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Established strategic partnerships with other industry players, including Jack Morton Worldwide and Hamiltons.

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Accomplished the above objectives two months ahead of schedule.

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Director, Client Operations

WingateWeb, The Active Network Lindon/Draper, UT 2007-2010

Designed the organizational structure of the client services division. Implemented enterprise-level software for process improvement. Directed

human resources planning. Developed benchmarks and strategies for measuring project success. Lead multiple business units, including logistics,

lead retrieval, and support. Oversaw utilization rates, resource planning. Responsible for business metrics for the Client Services department.

Helped grow the client service division from 10 employees to over 40.

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Increased billable hours, leading to increased revenue.

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Implemented transparent time-recording procedures, giving managers insight into their business units’ profitability.

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Restructured the call center, improving customer response rate from 70% to 95%+.

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Clients include: Oracle, Gartner, VMware, Omniture, Novell, Cisco Systems, AutoDesk, Adobe, Forrester Research, Microsoft, and HP.

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Product Manager

Brigham Young University Provo, UT 2006-2007

Guided a team of developers charged with creating, maintaining, and improving product lines for BYU’s Center for Instructional Design. Increased

the performance and efficiency of existing products and developed new products for the organization. Communicated with all areas of the

University, to define the performance goals and target users. Collaborated with engineering counterparts to define product release requirements.

Managed the entire product life cycle from strategic planning to tactical activities. Specified market requirements for current and future products by

conducting market research supported by on-going visits to customers and non-customers. Analyzed potential partner relationships for the product.

Responsible for Learning Management System for all of BYU campus, including over 30,000 end-users.

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Oversaw all in-class learning technologies.

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Business Analyst

WingateWeb Lindon, Utah 2005-2006

Primary contact for clients, including Forrester, Novell, Cisco, HP, and BMC. Gathered requirements and created project definition documentation.

Made recommendations based on best practices, counseled with client to implement a viable solution. Drove the project with regards to timeline,

scope, and budget. Managed project team of developers, graphic designers, network administrators, and accountants. Trained users on software

and business practices. Managed expectations and mitigated change. Integrated with client’s other vendors. Facilitated product development;

recommended upgrades and expansions of core product. Generated sales by demonstrating how products could be implemented in unique ways.

Relocated to Australia and successfully deployed a flagship international event, increasing our company footprint with a major client and

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opening the door for all future international business.

Responsible for account management, project management, business analysis, and implementation for Fortune 500 companies.

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Turned Novell, a million-dollar contract, from a client who was ready to walk away from our business, into a loyal customer.

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Manager, Intensive Support Unit

Heritage Schools Provo, Utah 2000-2004

Expert in conflict resolution. Residential treatment center for at-risk teens. Assessed risk and evaluated youth needs, developed contingency plans,

and created successful relationships with both the teens and unit staff (4). Managed Intensive Support Unit for youth who were unsuccessful in their

regular treatment program. Led the Run Team, which tracked and recovered fugitive youth. Developed and conducted employee training seminars,

focusing on conflict resolution, safety, and youth treatment programs.

Paralegal

Sparke Helmore Solicitors (Law Firm) Sydney, Australia 1998-2000

Increased revenue by up to $1,000,000 per year by implementing partial billing hour accounting protocol. Managed information systems and

accounts receivable for the Catastrophic Claims Department. Provided legal representation in court, acting as Instructing Solicitor before the Sydney

District Court. Presented motions before the New South Wales Supreme Court and drafted court documents for fraudulent insurance claim cases.

Reviewed evidence, interviewed witnesses, and organized client seminars and socials.

Volunteer

LDS Mission San Fernando, California 1996-1998

Missionary for the LDS church throughout the greater Los Angeles area. Ensured volunteers complied with organizational policy. Represented the

church in public forum, answered public questions and explained the mission and purpose of the organization. Experience in cold calls and face to

face contact. Volunteered in public schools and helped to strengthen the relationship between the church and local communities. Supervised

hundreds of other missionaries, developed training seminars, arranged service projects, and implemented organizational policy.

Education

B.S. Business Management, Information Systems Brigham Young University Provo, Utah August 2004

Solicitors’ Admission Board Sydney University Sydney, Australia 1998-2000

Logistics Management TAFE (Technical and Further Education) Sydney, Australia 1994-1996

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