Engineer Quality

William H Nguyen

Thousand Oaks, CA ***** ? 818-***-**** ? ********@*****.***

Education / Certification

> California State University, Northridge

Bachelor of Science, Electrical Engineering

> ASQ-Certified Quality Engineer

> ISO9001-2008, AS9100C-Internal Auditor Certified.

Technical Skills

Microsoft Office Lean

Manufacturing DOE / DFX/APQP/PPAP/RCCA

Reliability Assessment HALT/HASS Analysis

IPC-600, 610, 620 & GT&D

AutoCAD/Solid Works Agile/Intuitive/Minitab_R14

DFMEA / PFMEA

Statistical Analysis (SPC) Six-Sigma Champion

Total Quality Management

Process Assessment Risk Management

Project Management Leadership

Professional Experience

Quality Engineer Manager (2008-Present)

Innovative Integration. Data Acquisition, DSP, Simi Valley, CA

. Responsible in define, create and implement quality assurance plans

for new program, regulatory and statutory requirements. Lead RMA & MRB

in review non-conformances, and determine RCCA/PA.

. Establish quality inspection, sampling, acceptance procedures to

reduce inspection time and to assure the quality of manufactured

products, in compliance with customer specifications. Conducted

various quality training programs to personnel: Internal Audit, NPI

process, 5S, PDCA, Kaizen.

. Support manufacture in design fixture, test jig, test procedure,

tooling, failure analysis (PDFMEA), APQP.

Monitoring & measuring quality metric to identify areas of improvement

in quality, delivery, and cost.

. Assist engineer team in design verification/validation, DFMEA, risk

assessments from product intercept to production to ensure new

products meet reliability, performance, EMC, CE, and safety standards.

. Direct oversight of the product reliability studies, HALT & HASS

analysis for all products in production. Involve in Contract

Review with Sale, Marketing, and Engineers to meet customer

requirements.

Collaborate with Purchasing, Suppliers, and CM to pro actively

improve materials, OTD, and cost.

Extensive interact with customers to resolve products quality

issues, and complains.

Achievement: * Company successfully deployed a QMS & achieving

ISO9001-2008 Certification.

* The quality related product defects fall by more than half over 2yrs

that resulting in considerable saving to the company and improved

customer relations.

Manufacturing Engineer (2006-2008)

Celestica. LCD Service a' Clean Room Class 1000 Environment', Oxnard, CA.

. Aggressively investigate failure analysis of non-conforming products

applied Six Sigma methodologies to determine RCCA, and prevention, to

improve products yield.

. Developing assembly process & planning, fabrication/assembly

instructions and tooling, fixtures.

. Identify areas of improve manufacturing processing, quality,

delivery, and cost & cycle time reduction. Participate in lean

manufacturing, work cell, and Kaizen events to eliminate wastes.

Achievement: Successfully built functional burn-in chamber and clean

room class1000 to improve LCD performance, reliability that results in

reduces RMA, scrape materials by 20%, and return company profitability.

Manufacturing Engineer (2004-2006)

Haas Automation. CNC Machine Design & Manufacturing, Oxnard, CA

. Build, troubleshoot, and write test procedures for equipments,

simulators, fixtures, and sub-assembly on CNC machines. Create;

maintain process planning, instruction sheets, routers, work

instructions.

. Analyze product performance test yields to improve manufacturing, and

determine cost, cycle time reduction versus quality tradeoffs.

Initiative RCCA, prevention program, and Poka-yoke.

Achievement: Lead interdisciplinary team of Mfg. Engineers utilize PLC

program reduce Spindle Motor

burn-in cycle to half, cut cost, improve motor reliability and

performance.

Manufacturing Engineer (1998-2004)

Alcatel U.S.A. Telecommunication Equipment, Calabasas, CA

. Direct interface with engineering team to analyze and resolve new

products design process flaws, increasing product performance and

durability while reduce production cost, and takt time.

. Write Inspection/Acceptance/Qualification procedures. Support

production on fixture, test jig, and tooling.

. Defined technical tasks, distribution resources with leadership

experiences that produce results meet company goals. Proactive with

quality team to identify area for improvements.

Achievement: Support production lines, and Contract Manufacture in

defining operation structures, processes flowchart, and personnel

training that results increasing production yield by 18% over two years..

Product Quality Engineer (1988-1998)

Micrologic, Inc. Global Position Satellite (GPS) Design & Manufacture,

Chatsworth, CA

. Train personnel on continual improvement, new product process to

improve efficiency and productivity.

. Coordinate, communication with customers to resolve customer

complains on products quality issues.

. Monitor and analyze performance trends to benchmark KPI of suppliers

and in house manufacturing.

. Collaborate with engineering team to analyze product design,

reliability, performance and processing flaws, to launch new products

on schedule, and within target budget.

Achievement: Successful established Product Quality Metric to improve

product performance & reliability that results in reduce RMA by 15%,

scrap product by 12% improve company profitability.

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