Customer Service Manager
Resume:
*** ********* ** ***** 970-***-****
Ft Collins, CO **********@*****.***
80525
Amy C. Plummer
Summary of
qualifications Excellent organizational, time management and written/verbal
communication skills.
Master level knowledge of Human Resource Development,
Performance Management, Organizational Development, Training
and Development, Change Management, and Project Change
Management.
Expertise with Banner, Oracle, and Microsoft Office.
Education
Master of Education and Human Resource Studies - Organizational
Performance and Change
Anticipated Graduation - June 2013 Colorado State University
Fort Collins, CO
Master Level Workplace Learning and Performance Certificate
June 2012 Colorado
State University Fort Collins, CO
Bachelors Degree in Speech Communication
May 2000 Colorado
State University Fort Collins, CO
Professional
experience Jan 2013 - Present THRIVE!partners an OtterBox Company Fort
Collins, CO
Learning and Development Intern
As a member of the Organizational Development team, I have taken on
the role of Project
Manager for remote orientation, which onboards newly acquired staff at
a distance.
I have also been tasked with compiling and editing Training Videos,
revamping our internal
new hire orientation process (everything from coordinating presenters,
their content,
A/V equipment and set up procedures, format in which it's delivered,
and welcoming gifts
we distribute to our new staff members), delivering training content
via WebEx, and keeping the Intranet updated with meaningful and
thoughtful content.
Dec 2008 - Jan 2013 Colorado State University
Fort Collins, CO
Enrollment Services Representative - OnlinePlus
As part of the Recruitment and Retention Team, I developed, through
excellent
customer service experiences, recruitment and retention processes
within Colorado
State University OnlinePlus to better manage my customer's experience.
My goal was
to help non-degree seeking students identify paths to reach their
educational goals. I
made great strides in our electronic communication with students,
before and after
registration, to ensure their comfort with and understanding of our
process, while
concurrently making the workflow of the Enrollment Services staff more
efficient.
Hired, trained and supervised a student staff of three.
Aug 2007 - July 2008 The University of Chicago
Chicago, IL
Secretary IV
Provided consistent and accurate administrative support to four of the
Hospitalist
Program physicians, working within the Medical Center. Performed
calendar
synchronization for meetings, letter composition, travel arrangements,
and
completion/submission of expense reports. Completion and submission of
billing
log reports, to heads of the department to support tracking of total
patients seen on
a daily, weekly, and monthly basis, with the inclusion of graphs.
Departmental
purchasing. Hired, trained and supervised a student staff of two.
June 2005 - July 2007 Keller & Keller
Indianapolis, IN
Paralegal
Provided legal support to the attorney of the Social Security Benefits
department.
Reviewed medical records to create legal memoranda that were reviewed
by local
Administrative Law Judges.
Jan 2004 - June 2005 Sigma Theta Tau International
Indianapolis, IN
Executive Assistant - Corporate Communications
Provided consistent and accurate administrative support to the Chief
Communications
Officer. Calendar synchronization for meetings, letter composition,
completion/submission
of expense reports, and prioritization of incoming mail. Departmental
purchasing
and support. Coordinated a multitude of projects in a fast paced
environment.
Oct 2002 - Oct 2003 Appraisal Headquarters
Windsor, CO
Director of Expansion
Oversaw the internal operations related to the national expansion of
the real estate appraisal
firm. Corroborated with the Director of Marketing to create an
incentive package
that was used to recruit appraisers in an attempt to cover all 3500
counties within the
contiguous US. Utilized national databases of appraisers to identify
those who would
meet our coverage needs. Facilitated contracted appraiser alignment
with internal
standards, mission, and values. Met my recruitment goal in four months
time.
Hired, trained and supervised one fulltime staff member.
References
Simon Lawler - Learning and Development Manager
THRIVE!partners
153 W Mountain Ave.
Fort Collins, CO 80521
970-***-****; *****.******@****************.***
Claire Pettner - Director of Recruitment and Retention
Colorado State University OnlinePlus
2545 Research Blvd.
Fort Collins, CO 80523
970-***-****; ******.*******@*********.***
Carl Melle - Program Director
University of Colorado
1111 Engineering Dr
UCB 433-ECOT 412
Boulder, CO 80309-0433
970-***-****; ****.*****.**@*****.***
Ron Hicks - Assistant Dean of Students
Arizona State University-Tempe
Student Rights & Responsibilities
Mail Code 0512
Tempe AZ 85287-0512
480-***-****; ******.*.*****@***.***
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