Management Manager

Summary of Qualifications:

. Identifying and developing solutions to problems

. Improving employee morale and performance

. Change management

. Improving customer relations

. Effective at leadership, problem resolution, regulatory compliance,

and customer relations.

Education:

2009 B.S. Devry University Fresno, CA

-Graduated Magna cum laude

-Emphasis in Management, Project Management

2012 M.A. Gonzaga University Spokane, WA

-Emphasis Leadership, Ethics, Diversity, Servant-Leadership

-Cumulative GPA 3.66

Relevant Professional Experience:

Present Acuative Corporation (IT Services Company) Cleveland, OH

Regional Field Services Manager (October 2011 to Present) Responsible for

the coaching, development, and management of technical service employees in

18 states and 4 Canadian provinces. Duties include the effective

management of the Field Services work force including the performance of

technicians and Technical Leads. Responsible for customer relations within

my region; interact with all levels of the corporate hierarchy; analyze and

develop solutions to problems that arise; analyze performance and provide

feedback to employees. Responsible for all aspects of employee management

including: Interviewing and hiring, disciplinary process with employees as

needed up to and including employee terminations, authorize overtime and

time off, manage employee work schedules, and provide direction for

internal escalations.

2011 Frontier Communications (Fortune 500 Telecommunications Company)

South Haven, MI

Technical Manager: (January 2011 to October 2011) Responsible for the

coaching and management of 20 technicians. Managed all areas of business

within my region including the performance of technicians and promotion of

Frontier's products and services. Responsible for local engagement

activities including building relationships with government officials and

business customers within my area. Interfaced continuously with local

government officials, customers (business and residential), other utility

companies, and Frontier employees in various departments at various

corporate levels. Successfully improved the relationship between company

and local government officials.

Relevant Professional Experience (Continued):

2009 to 2011 Qwest Communications (Fortune 500 Telecommunications

Company) Farmington, NM

Supervisor (May 2009 - January, 2011) Responsible for the coaching and

management of up to 23 technicians. Duties included the management of

technical employees; management of expenses including overtime, supplies,

and equipment; responding to and resolving customer concerns and

complaints. Improved the morale and performance of technicians. Performed

contract administration activities such as the issuing of work requests,

negotiating billing, and approving change requests. Improved the

relationship with local government officials paving the way to quick

approval of city franchise agreement.

1997-2008 AT&T-Pacific Bell (Fortune 100 Telecommunications Company)

Lodi, CA

Contract Inspector for AT&T (February 2007 - August 2008) Responsible for

planning, quality control and verification of work done by contractors for

AT&T including pre-surveying pending construction jobs, preparation of data

and documentation of work done by contractors. Conducted meetings with

managers, technicians, contractors, and government officials. Prepared

necessary paperwork to obtain government permits for work to be performed.

Resolved problems including customer complaints.

Maintenance Splicing Technician (January 1997 - April 2006) Responsible for

the identification, isolation and repair of outside plant. Served as Head

Senior and Safety SPOC for the splicing crew, trained inexperienced and new

technicians, communicated with internal and external sources concerning

work to be performed, assisting engineers with outside plant design and

provision issues. Received numerous commendations, sales and service

awards. Explained the benefits and pricing of products and services, and

identified solutions to customer needs.

2004 to 2007 ERA Town & Country Real Estate Rancho Murieta, CA

Realtor (May 2004 - February 2007) Responsible for the marketing and sale

of homes. Built a network of clients and other service providers to build

business by providing excellent service to clients. Appraised and

estimated the value of real property, negotiated contracts, monitored and

participated in the sale process from listing to contract to closing.

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