Management Manager

DENNIS J. WASZAK

**** ***** ******

Brooklyn, New York 11229

917-***-****(C) **********@*****.***

718-***-**** (H)

TELECOMMUNICATIONS NETWORK MANAGEMENT

Microsoft XL/PowerPoint/MS Project/Microsoft Access/ Microsoft Word

Comprehensive telecommunications network management background with

preeminent financial services organization, leading New York university

system, Ivy League college, National space studies institute, and earlier

teaching experience with one of New York's prominent educational

institutions. Diversified experience encompasses project management, risk

management, business management, planning, operations, and product

management. Equally comfortable in managing various size organizations or

performing as an individual contributor supporting a large network

organization.

JPMORGAN CHASE, New York

1984 to present

Leading global financial services firm with assets of $2.3T, operating in

60+ countries with 240,000+ employees, serving millions of consumers, small

businesses, and many of the world's most prominent corporate,

institutional, and government clients

Vice President, Infrastructure Services 2005 to present

Responsible for providing support over multiple functions (project

management, risk management, business management, vendor management,

expense management, and product management). Report to Executive Director,

Infrastructure Services.

. Analyzed and led transport optimization projects, streamlining traffic

dynamics, observations, and controls, which saved $15MM in annual expense

reductions.

. Collaborated with Risk Management in directing risk assessments relating

to infrastructure services; identified and mitigated 36 areas of risk.

. Integrated infrastructures of merged firms Bear Stearns and Washington

Mutual.

. Seized corporate-wide mandate to reduce costs for $200MM firm-wide

Transport Services Department by identifying opportunities for

reengineering and/or infrastructure realignment, and then leading expense

saving initiatives which resulted in a 5% annual cost reduction.

. Managed approximately 100 projects that included providing enhanced

carrier services domestically and internationally. List included

projects for carrier service improvement in the US, Canada, Mexico,

Singapore, India, Chile, Brazil, and Argentina.

Vice President, Product Management 2000 to 2005

Directed telecommunications product management set (voice services, data

network services, conferencing services pricing, cost management).

Responsibilities focused on providing an annual product set for the various

lines of business. Knowledge of all aspects of financial management of

these products as well as technical direction was a critical component of

this position. Budget: approximately $200MM annually. Staff: 5 product

managers; reported to Senior Product Management Executive.

. Established monthly communications forum with all seven lines of business

which provided for transparent information flow on telecommunications

services expenses.

. Established automated internal billing system to provide more timely

financial information, as part of six-member task force.

Manager, Bandwidth Services Engineering 1993 to 2000

Managed day-to-day planning and project management for global Wide Area

networks. Responsible for corporate-wide Video Teleconferencing

technology. Staff: 6; reported to Director of Engineering.

. Planned and coordinated efforts for carrier provided bandwidth data

services.

Senior Network Planning Officer 1988 to 1993

Responsibilities included planning and project management for major data

networking projects. Reported to VP, Network Planning.

. Planned and managed data center redeployment, network disaster recovery

implementation, and network diversity planning.

. Performed cost analysis, cash flow analysis, and product evaluation.

. Successfully implemented data network supporting initial New Jersey

EZPass installation supporting New Jersey Turnpike and Garden State

Parkway implementations

Network Control Center Manager 1985 to 1988

Led daily operations for 24-hour, 7-day week worldwide communications

network control center. Staff of 35; reported to VP, Network Operations.

. Lowered network outage times to respond and repair 20%

Strategic Planning Officer 1984 to 1985

Responsible for long-range planning in all facets of telecommunications.

Evaluated corporate-wide voice/data integration efforts to identify areas

for expense reduction. Reported to Vice President Network Planning

NEW YORK UNIVERSITY, New York

1981 to 1992

Founded in 1831, it is one of the largest private nonprofit institutions of

American higher education. Organized into 18 schools, colleges, and

institutes, serving 40,000+ students from every state in the union and 133

foreign countries

Instructor, School of Continuing Education

Taught numerous courses - Computer Operations; Telecommunications

Management; Basic Data Communications; Basic Telephony; Office Automation.

CITY UNIVERSITY OF NEW YORK, Manhattan

1978 to 1984

Established, 1847, it is the nation's leading urban public university,

serving 540,000 students at 24 institutions in New York City

Director of Operations

Managed a staff of 40 in the daily operation of the computer center, data

communications, and telecommunications areas. Reported to Director, Data

Center Operations

COLUMBIA UNIVERSITY, New York

1973 to 1978

Founded in 1754 it encompasses more than a dozen graduate and professional

schools with over 5,800 undergraduate students

Manager, Operations

Managed staff of 30 in the computer and communications operations for main

computer facility. Reported to the Director of Computing

N.A.S.A. INSTITUTE FOR SPACE STUDIES, New York

1970 to 1973

The Goddard Institute - established, 1961 to do basic research in space

sciences related to climate studies programs

Operations Supervisor

Directed computer operations of large-scale IBM computer operation. Led

staff of 12

EDUCATION

BS, e-Business, University of Phoenix, 2005

City University of New York (CUNY) at Queensboro Community College and City

College of New York, 1967 to 1970.

MILITARY

New York National Guard - 1970 to 1976 - Honorable Discharge

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