Customer Service Administrative Assistant
Resume:
ROSEANNE GAUDIOSI
LAKELAND, FLORIDA 33813
Email: ******@********.**.***
OBJECTIVE:
Seeking a rewarding position where I can contribute to the
organization’s success by applying my experience in customer
service. Also, my commitment to excellence and philosophy that
“the customer comes first.”
SOFTWARE/SYSTEM SKILLS:
Microsoft Word, Excel, Money Handling, Bank Reconciliations,
Proof Machine Operator, Typing 45 WPM and Customer Service.
I have also received an award for Outstanding Customer Service.
WORK HISTORY:
Receptionist September 2011 Present
Polk State College Collegiate High School
Lakeland, Florida 33803
Answer telephone calls and helping students and parents with
questions. Helping with school activities and clerical assignments.
Client Services Coordinator
H&R Block
Lakeland, Florida 33813 December 2011 April 2012
Mulberry, Florida 33860 December 2010 April 2011
December 2009 April 2010
Greeting customers, scheduling appointments, processing payments of
cash, checks and credit cards. Checking status of tax returns.
Substitute Secretary and Paraprofessional
Polk County Public Schools April 2008 September 2011
Bartow, Florida 33830
Worked with ESE classrooms at Highlands Grove, Carlton Palmore,
Scott Lake and Valleyview Elementary Schools. Also, worked at Lakeland
Highlands Middle School in guidance and main office helping students.
Client Services Coordinator December 2007 April 2008
H&R Block December 2006 April 2007
Lakeland, Florida 33813
Greeting customers, scheduling appointments and processing payments of
cash, checks and credit cards. Checking status of tax returns.
Administrative Assistant June 1996 February 1998
Paul Inman Associates, Inc.
Indianapolis, Indiana 46260
Prepared sales documents and packages, answered telephone calls and letters.
Administrative Assistant September 1988 February 1996
Dale Mortgage Bankers Corporation
(Now known as Concord Mortgage Corporation)
Melville, New York 11747
Worked in accounting department and managed bank reconciliations
on various investors and escrow accounts at a high volume. Handled
health insurance for employees.
Administrative Assistant March 1985 September 1988
Brinkmann Instruments, Inc.
Westbury, New York 11590
Worked in the sales order entry department checking tracers on
shipments, new accounts and investigating credit on large orders.
Senior Customer Service Representative June 1969 March 1985
European American Bank
Uniondale, New York 11553
Learned various jobs in banking industry including ordering coin and
currency for all the branches. Worked in the customer service, special
services, safe deposit and teller’s department. Processed loan
applications, certificate of deposit, forgery of social security checks
and customer problems. Posted general ledger and investigated teller’s differences.
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