Human Resources Manager

S USAN NORWOOD

**** ****** ****** ***** *** Fayetteville, NC 28304 817-***-**** **********@*****.***

ACTIVE SECRET CLEARANCE

Career Goal: Obtain a distinctive position in executive management utilizing skills, educational

background,and experience to integrate alignment of the company’s vision, mission and value

proposition.

Experience: Successful and knowledgeable with a proactive approach to supporting, assessing, designing, and

developing the day to day operations and functions of managerial, administrative and contract procedures. Strong

leadership techniques, the ability to work with associates from all walks of life and professional attention to detail,

supplemented by the ability to work and develop long term associates. Provide ongoing training, counseling, and

mentoring. Upon request, responds to DCAA audits regarding Strength Management.

SKILLS

Benefits Administration Staff Recruitment & Retention Orientation & On-Boarding

PeopleSoft HRIS Technologies Training & Development

Personnel Strength Reporting Resource Allocation (Assignments) Performance Management

Position Misalignment Liaison Internal Departments Organizational Development

Tactical/Operational Actions Coaching / Mentoring Policies & Procedures

Department Operations Recruiting & Hiring Practices Leadership & Management

Development

Microsoft Office Applications Human Resources Management

Compensation (SCA)

Recruiting Diversified Team Strategic Planning

PROFESSIONAL EXPERIENCE

DYNCORP INTL Kandahar, AFG

Provide Daily Resource Planning updates to Recruitment, Human Resources, Project Controls,

Operations, and CONUS and OCONUS Deployment Centers

Resource Planning Supervisor/Acting Manager, 2012 - present

• Supervises the process for updating information regarding staffing needs and personnel available for

assignment

• Supervises the documentation of all key activities, actions and decisions in Taleo and PeopleSoft on a

continual basis

• Supervises the maintenance of personnel requirements for LOGCAP IV Task orders

• Coordinates creation of position descriptions and personnel requisitions with PMO

• Liaison among internal departments including: Human Resources, Recruiting, Project Controls,

Operations, Compliance, and Supplier Management

• Participate in Daily briefings and meeting s as required to update information about staffing needs

• Communicate regularly with Recruiting, Human Resource and Functional Area leaders to identify

openings of critical skills in demand

• Project future staffing requirements to Recruiting

• Assist in the administration of department activities, providing technical direction in functional areas of

expertise

• Supervise the preparation of reports, as required by legislation or organization needs, and research in

the development of Resource Planning policies and procedures

• Provide staffing updates to EXP/FN Recruitment, Project Controls and Supplier Management

(Subcontractors)

• Provide personnel tracking information to Deployment Centers

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Resource Planning Analyst 2012 to 2012

This position Responsible for carrying out Resource Planning activities and coordinating with all areas of

HR and Operations to input and analyze all tracking/reporting data and to analyze staffing

levels/utilization as necessary.

Essential Duties and Expectations:

• Maintain automated collection and tracking of data, metrics and significant events

• Analyze and ensure the accuracy of status reports using defined tools for internal and external

customers.

• Audit and maintain all necessary tracking and reporting systems to ensure that group statistics can be

tracked, managed and measured.

• Escalate issues to Senior Resource Planning Analyst or Supervisor as necessary

• Ensure the accuracy of the documentation of all key activities in Sonic and PeopleSoft on a continual

basis.

• Liaison among internal departments including: Human Resources, Recruiting, Project Controls and

Operations

• Participate in Daily briefings and meetings as required to update information about staffing needs

• Maintain quality levels for all work related to customers requests

ITT CORPORATION Fort Bragg, NC

HR Manager, 2007 to 2011

This position develops, maintains and administers all aspects of Human Resources for either various

multi-functional areas of HR or company (site level) operations.

Essential Duties and Expectations:

• Manages and directs the development, implementation, and coordination of policies, practices and

programs covering all aspects of HR for specific specialization, client or geographic area.

• Develops leadership in HR organization and assist with development of strategy and succession

planning.

• Conducts research into HR programs, communications, corporate culture and activities, and

recommends changes or innovations within scope of area.

• Supervises and maintains HR staff members.

• Maintains historical human resource records by designing a filing and retrieval system; keeping past and

current records for upcoming audits.

• Develops programs, policies, procedures and controls regarding recruitment and selection, labor force

utilization and analysis, turnover, and HR statistical reporting.

FAYETTEVILLE STATE UNIVERSITY Fayetteville, NC

Executive Secretary, 2002 to 2011

Key employee reporting to the executive director and Dean of Education. Responsible for office

management and keeping the day-to-day operations running smoothly.

Essential Duties and Expectations:

• Assists in coordinating office activities and serves as confidential assistant to the Executive Director;

Coordinates training and supervises clerical staff of Special Programs.

• Reconciles budgets for five departments within Special Programs; types proposals, minutes, reports,

and other correspondence.

• Makes arrangements for staff to attend workshops and conferences; maintains office records and

websites.

SEARS - Fayetteville, NC

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Human Resources Manager, 1999 - 2001

The role bears responsibility for all of the processes and systems related to people in an organization.

The role must support the work of managers who supervise and lead the work of these people. The HR

professionals must develop the skills of their managers and their organization to do these activities well.

The job of the HR professional is a constant challenge as HR staff balance many roles and activities in

support of their organizations.

Essential Duties and Expectations:

• Recruitment and selection of employees

• Employee relations, benefits and administration

• Managing HR staff

• Providing clerical and technical support to upper management

• Investigates discrimination, ethical complaints and unfair labor practices

• Administers and controls human resource information systems

• Manages automated services processing payroll or other human resources data

• Organizes special events.

SEARS - Fayetteville, NC

Corporate Trainer 1999 – 1999

Responsible for designing, developing, implementing and maintaining an education, learning and

development program for employees.

Corporate Trainer

• Designs, develops, and provides employees with specialized training curriculum (i.e. New Hire), technical

training programs/materials to improve technical and soft ware skills; conducts comprehensive programs

as needed to improve managerial/employee effectiveness.

• Provides organizational development activities/programs to help groups initiate and manage change.

• Consults with internal customers regarding performance improvement needs and recommends training

solutions.

EDUCATION

UNIVERSITY OF PHOENIX Phoenix, AZ

Currently seeking a PhD in Organizational Leadership with a specialization in Human Resources Management.

UNIVERSITY OF PHOENIX Phoenix, AZ

Master in Business Administration (MBA) (with honors), 2009

FAYETTEVILLE STATE UNIVERSITY Fayetteville, NC

Bachelor of Science (BS) in Business Administration (with honors), 2006

GREEN BELT CERTIFICATION – LEAN SIX SIGMA ITT Corporation, Colorado Springs, CO

OF NOTE

Professional Development:

• Currently seeking a PhD in Organizational Leadership with a specialization Human Resource

Management.

• Compensation and Wage Structure

• Proficient in Microsoft Office (Word, PowerPoint, Access, Excel & Outlook), SAP, People Soft, Sonic,

DynInsight and BrassRing, & Taleo

• Employment Law

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REFERENCES

Business and professional references are available upon request.

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