Customer Service Administrative Assistant
Resume:
Dear Madam,
Seeking for a Position as a Bilingual Customer Service Representative
I wish to apply for a job as a bilingual customer service rep. in your
establishment, I have decided to send you a copy of my resume for your
review and consideration for a position as a bilingual Customer Service
Rep. the advert has attracted my immediate interest because I believe I am
qualified for the position.
I am bilingual with excellent oral and written ability in both French and
English. I'm able to communicate in other languages: some intermediate
Spanish and some Knowledge to communicate with the hearing impaired. I
would be able to use my skills and it will be a great asset to your
company.
I am people-oriented person who relates effectively with individual of
varying backgrounds. I am always ready to learn new things. I also possess
a healthy sense of humour and gracious phone manners.
In the meantime, thank you for considering my resume.
FRANKLINA AKRASI-SARPONG
33 Studebaker Trail
Brampton, ON L7A 3A5
*******@*******.***
OBJECTIVE: Seeking for a position as a Bilingual Customer Service
Representative/Bilingual Receptionist
HIGHLIGHTS OF QUALIFICATIONS
* Two years experience in customer service
* Accurate keyboard skills - 55wpm
* computer literate: Ms office post advanced (word, Excel, PowerPoint &
Access) Ms Publisher & Front page including Accounting Overview & Simply
Accounting
* Excellent oral and written communication in both French and English
* Multi-lingua, oral and written ability in other languages including
Spanish, Djerma and Twi
* Ability to communicate with the hearing impaired(sign language)
* Ability to work with people with diverse cultural and racial background
* Excellent negotiation and strong interpersonal skills
* Excellent time management skills
RELEVANT EXPERIENCE
Customer Service skills
. Handled clients concern professionally and efficiently
. Provided information to customer with courtesy, confidence, accuracy and
efficiently
. Booked consulting appointments for new clients
. Informed clients of upcoming events and provided them with information
on services
. People oriented enjoyed meeting new people and working in a team
environment
. Able to assist people of different background
Bilingual Receptionist/Administration Skills
. Performed general office duties
. Typed and filled documents
. Entered data into computers
. Prepared general ledgers
. Answered customer's phone inquiries
. Interpreted conversations and translates documents from French to
English
Employment History
2005-Present Interpreter/Translator 66Translations, Toronto
Filled out questionnaire with clients
Interpreted conversation between the client and the Doctor
2005-Present Pro-Active Translations
Interpreted conversation between the client and a social worker
2000-2002 Bilingual Receptionist Black star Big Brothers, Montreal, Qc
Answered incoming phone inquiries
Typed and edited business letters
Interpreted conversation for staffs and customers
Created staff scheduled, maintained and reported all that happened during
the week.
2000-2002 Bilingual Customer Service Linkstel Communications
Performed Financial transactions requested by clients
Communicated and Marketed Linkstel products
Operated cash register and balance float
Balanced all transaction at close of each business
EDUCATION HISTORY
2009-2011 College Boreal Social Work
2004-2005 Canadian Business College Administrative Assistant/Business
Administrator
2000-2003 Concordia University
BA French Studies (Translation) 3rd year on going
Ghana Institute of Languages
1995-1998 Diplomat in Bilingual Secretaryship
Ghana Institute of Languages
1992-1994 G.C.E Advanced Level French
Workers College (Economics, Eng Lit, French, General Paper)
1993-1994 Ghana Institute of Languages
Certificate in English, French, Spanish
Reference will be given upon Request
Contact this candidate