Manager Project
Resume:
Pamela L. Wyatt
Marietta, Ga 30064
***********@*****.***
Professional Summary
An experienced executive professional with strong communication skills and
management experience in business analysis, including full cycle Accounts
Receivable Management, workflow, and revenue enhancement, and data
management. Medical Management experience - Dental, Physical Medicine,
General Medical, and Network Management.
I seek a position that utilizes my instinctive management of Accounts
Receivable and Customer Service, including Credit Management and Business
Analysis, to excel in maximum cash flow, while retaining existing
customers, and assist in developing new opportunities in Sales. I bring
great value particularly to a distribution and/or manufacturing operation.
Business Experience:
. Implementation and responsibility of complete billing cycle for
private practice and a large medical provider network
. Executive steering committee experience, evaluating practice
network billing procedures, and integrated electronic claims
processing.
. Implemented procedures and monitored offices for a network of
medical practices, and managed 15 branches in the Southeast for
Quaker State Oil Company.
. Consulted, recommended and implemented business computer systems
for physician offices and Quaker State Oil Company
. Technical and Management skills with understanding of business
flow that crosses industries - manufacturing,
wholesale/distribution, medical, direct sales in automotive
equipment industry and account management.
. Comprehensive, high level understanding of business objectives
and ongoing profitability
. Real Estate License
. Currently managing a Physical Therapy Practice
Employment:
2009 - ( Medical Practice) Marietta, Georgia - Front Office
Manager
Management of scheduling, insurance processing, practice
management
On going Marketing Director
Enhanced Fee Reimbursement by over 10% by recognizing
trends in methods of payment by insurance
carriers.
Increased cash flow by studying payment MO's accomplishing
over 80% prepayment for services, drastically
reducing accounts
receivables.
Implemented scheduling and report processing to create a
smooth productive schedule for the clinic.
Multi level/multi dimensional marketing continues to
increase volume and secure
2008 - 2009 Bridgespan Group Atlanta, Georgia - Consultant
Sales, administration and consulting for a startup company
in the electronic health record space, providing solid
technical skills and consulting along with industry skill
and experience to all practitioner types looking to
implement and/or participate in the emerging EMR/EHR
experience.
1996 - 2008 Garage Automotive Equipment Sales Inc. Marietta, Georgia -
Project Manager/Consultant/Manufacturer's Rep
Leveraged my strong communication skills, project
management skills and experience, and technical skills
with AutoCad design software, in working with and advising top customer
executives on equipment selection, environment layout
design, and work flow for new construction and existing facilities.
Sales, project management, and management of the
training, installation and implementation, of state-
of-the-art technical equipment, including a $1,000,000, six-month project
for a high-profile, high-end automotive dealership
Provided value-added service such as consulting and follow-
up training suggestions that regularly saved clients
money and allowed them to make most effective use of the equipment. This
kind of attention to service made for a very happy
customer, and increased the ROI for the client
1991 - 1996 Floyd Medical Center Rome, Georgia - Practice
Manager/Executive steering committee member/Private
Consultant
Engaged as a consultant, and then hired by Floyd Medical
Center to oversee electronic claims processing for
all acquired physician offices, and serve as a member of the executive
steering committee. As network practice manager,
conducted training in Medicare and Medicaid. My understanding of CPT and
ICD9 coding and state and federal procedures and
requirements provided valuable insight, and translated to
maximize physician reimbursements, as well as improved quality of patient
care.
Established the first off-site electronic claims
processing office in the state of Georgia.
Worked with practices and practice management to enhance
cash flow with successful electronic claims
implementations. Researched and established practice fees for services and
advised Doctor on opportunities to efficiently and responsibly
increase revenues, including a Marietta, Georgia dentist office where my
efforts led directly to a 30% increase in revenue and cash
flow.
1990 - 1991 Princeton Carpet Mills Adairsville, Georgia - Corporate
Credit Manager
As Corporate Credit Manager, I conducted a thorough
review of the credit environment, including extensive
conversations with key customers and creditors. My
communication skills allowed me to relate well with all of the
executives of the companies involved, as well as with the
manufacturing management at Princeton. My efforts with the
customer translated directly to changes in manufacturing that
improved quality - which was the root cause for many of what
were identified as credit 'problems' in the first place.
Relieved the need for factoring of receivables, and
negotiated reductions in fees paid to the factor bank for
those accounts best suited to factor.
Worked with sales, marketing, manufacturing and
collections to alter the framework of credit and open
accounts, leading to increased sales and improved collections.
Represented the corporation at the World Credit
Organization annual meeting in New York, NY.
Princeton was sold to Mohawk Industries, and went out of
business.
1985 - 1990 Part-time Consultant / Full-time Mom / Entrepreneur
Calhoun, Georgia
Spot consulting in credit and A/R issues in the North
Georgia area.
Started a maintenance company, Cleaner Visions, which grew
to a few full-time employees and many part- time.
1975 - 1985 Quaker State Oil Refining Co. Atlanta, Georgia -
Corporate Credit/Accounts Manager
Responsible for Accounts Receivable, Credit, Risk
Management Charge management. Inside Sales
manager. Branch Operations Manager.
Managed operational set up in branch acquisitions to
assure procedural compliance, and risk management
objectives, which I researched and authored the Policy
and Procedure Manual for all branch operations.
Routinely engaged by Sales and Marketing to assist and
develop programs for sales opportunities while maintaining
the best performance in any Quaker State Division for
Credit/Accounts Receivable performance.
Managed an investment fund which, during my tenure, added
an additional $100000 / yr to revenues.
Consistently received annual performance awards.
Awards and Certifications:
Georgia Realtors License (2008)
AutoCad certification (2007)
Performance award for large new dealership as project manager (2007)
Technical:
Proficient in Microsoft Office suite
AutoCad Architecture Software
Proficient in medical coding and billing
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