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Manager Quality Assurance

Location:
Piperton, TN, 38028
Posted:
May 02, 2013

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Resume:

David B. Crislip

*** *** ******* **

Piperton, TN 38017

901-***-****

Methodist Le Bonheur Healthcare (MLH) Memphis, TN - 1998 to 2013

Administrator, June 2007 to January 2013

Fayette Hospital, Somerville, Tennessee

Responsibilities:

. Manage all quality and fiscal aspects of care provided in the Fayette

County Market. Prepare strategic plans and implement growth strategies

that support the demand for services in Fayette County, MLH and the

mission of the United Methodist Church

. This being a small hospital, I have an active role in outcomes for

each service area and enjoy building effective teams

. Develop Fayette County as a strategic referral source into the Memphis

market

. Foster relationships within the county and with the medical staff that

promote Methodist Le Bonheur Healthcare as the premier healthcare

provider in this area

. Balance volumes, services and staffing effectively based upon

utilization and changes in services demanded

. Have played a significant role in integrating Patient and Family

Centered principals in our organization and through collaboration have

included Family Partners in the hiring process of staff and leaders

and have adopted many of their suggested best practices.

Accomplishments:

. Improved financial losses* from $1.2M in 2006 to less than $200k in

2008.

. Recognized by Leapfrog in 2009 for exceptional care in Pneumonia for

both cost and quality.

. Named by TJC in 2010 as a top 14% performer in Pneumonia care and

expect to do so again in 2011 and 2012. Also in 2010, there were no

fallouts in core measures for CHF care. As a special note, we measure

using the Appropriate Care Composite scoring methodology.

. Lead the MLH system in Associate Loyalty every year with one

exception: 2011, when we performed an RIF two weeks prior to our

survey period. Despite the fact that our employee participants at

that time included those who were completing their notice period, we

still met the system goal.

. Maintain a very low voluntary turnover rate year over year.

. Routinely meet ED, Surgical Services, Radiology, and Laboratory

quality metrics goals.

. Consistently perform well in TJC, State, Fire, CAP and other

regulatory surveys.

. Demonstrate expertise in contract negotiations, community

relationships, and team building

. Address difficult situations in a straightforward manner, with

competence and compassion

. Leadership oversight for both:

1. Implementation of EMR including CPOE

2. Attainment of Stage 1 Meaningful Use at Fayette Hospital

. Persevered in encouraging system leadership to pursue Meaningful Use

which will result in roughly $4,700,000 in incentive payments.

Acting Administrator, February 2006 to June 2007

Chief Nursing Officer / Associate Administrator, October 1998 to June 2007

Responsibilities

. Directed all operational and clinical functions and budget practices,

patient care and non patient care issues for Ambulance Services (until

July 2002), Nursing: Med Surg, OB (discontinued), OR and ER,

Ancillary: Lab, Radiology, Physical Therapy, Dietary, Plant

Operations, Patient Access Services and Pharmacy

. Managed for Quality Assurance, Performance Improvement, Risk

Management, and Patient Care activities

Accomplishments

. Gained comprehensive understanding of payer source impact and achieved

balance in payer mix

. Successfully recruited a General Surgeon to replace our retiring

surgeon

. Recruited and brought both Oncology, Podiatry and primary care

physicians to our facility

St. Francis Hospital, Memphis, Tennessee, February 1998 to October 1998

Nurse Manager

Regional Medical Center at Memphis, Memphis, Tennessee, January 1991 to

January 1998

Service Manager

Education

ACHE Fellow since 2010

University of Memphis, Memphis, Tennessee

Master of Business Administration

University of Memphis - Loewenberg School of Nursing, Memphis, Tennessee

Bachelor of Science in Nursing

Professional Organizations

. Community Health Council of Fayette County - Chairman 2007 - 2010

. Fayette County and Oakland Chambers of Commerce, Past president and

member of the Fayette County Chamber of Commerce Board 2008 - 2011

. Fayette County Workforce Development Committee

. RHAT, AONE, TONE, (Past)THA

. Rotary, Past President - Local Chapter, 2004-05 & 2010-11

. ACHE since 2009, FACHE 2010 - to current

. Fayette County Library Board Chairman currently and member since 2009

. Chairman of the Loewenberg School of Nursing - Deans' Advisory Council

. Presented a Leadership lecture to the graduating class at the

Loewenberg School of Nursing 2/20/13

Recent Training

. THA Annual Conference, November 2007

. Prep Course for the FACHE Exam 2010

. ACHE Conference 2011

. AONE 44th Annual Meeting in San Diego 2011



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