Customer Service Training
Resume:
Nelson Llanos
***** *. ******** ***** ******, CO 80011
*************@*****.***
Summary
A highly organized and detail oriented individual who enjoys working in a fast paced environment. I am a positive,
service oriented person that is always willing to go the extra mile to get the job done.
Experience
Comex USA June 2011 - March 2013
Training Coordinator, April 2012 - March 2013
Development and support of training courses, including modules on customer service,
leadership, HR compliance and hiring practices.
Compiled survey data to gage program success and adjust when necessary.
Recorded employee participation in HRIS system to generate monthly reports for senior
management.
Continually monitored trends, business conditions and internal process and practices impacting
training to identify areas of risk and opportunities for improvements.
Frequent travel in support of regional training sessions.
Benefits Administrator, June 2011 - March 2012
Resolved coverage issues involving employees and dependents and at times assisting with
getting procedures covered.
Communicated with insurance companies to resolve issues concerning employees being billed
for medical procedures incorrectly.
Prepared benefits packets and coordination of open enrollment.
Prepared 401k spreadsheet on a bi-monthly basis to report the hours and pay of each employee
for accurate allocation of payments to retirement accounts.
Prepared monthly, quarterly and yearly reports to senior staff for employee benefit related issues.
Payment of company health insurance premiums to include reconciliation of individual rates.
Independent Contractor April 2008 - December 2010
Basic home repair and flooring installation.
Preparation and presentation of estimates/proposals.
Customer billing.
Copano Energy July 2003 - April 2008
Benefits Coordinator
Managed benefit enrollment, status changes and terminations.
Resolved employee concerns, in a timely manner, by thoroughly researching and investigating
the issue(s) and reporting back the finding to the employee.
Ensured timely and accurate payroll processing; tracked overtime, sick days, vacation, personal
days and floating holidays.
Assisted the Department Supervisor in day-to-day operations.
Education
1995 - 1998 Metro State College of Denver
Strong knowledge of Microsoft Office applications.
Working knowledge of Ceridian HPW HR software.
Excellent communication skills.
Fluent in Spanish.
Member of the American Society for Training and Development.
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