Human Resources Customer Service

K ATHY A . S HEPLEY, P HR

*****.*******@*****.*** mobile: 812-***-****

*** ******** ***** *****, ******, MD 21012

**** *. ********* ******, ***********, IN 47401

S E NI O R H R & O R G A NI Z A T I O NA L D EV EL O P M E N T P R O F ES S I O N A L

High-energy Talent & Organizational Development Executive with a stellar 15+ years of experience driving advancement and

achievement. Resourceful, progressive, and innovative thinker who consistently aligns HR policy with the company’s mission,

goals, and strategic business plan. Natural leader who emphasizes the value and development of every staff member with the

ability to attract the highest caliber talent. Demonstrated success meeting target metrics during periods of major corporate growth

and change. Experienced and confident public speaker. Fosters workforce morale, performance, and retention.

Strategic Planning – Recruiting & Hiring – Multiunit Operations – Training & Development – Employee Engagement – Employment Law –

Talent Management – Organizational Development – Employee Relations – Benefits & Compensation – Risk Management – Performance

Management - Compliance – EEOC – Culture Building – Health & Wellness

PROFESSIONAL EXPERIENCE

FTI CONSULTING – ANNAPOLIS, MD

Global business services consulting firm.

HR SERVICE CENTER MANAGER 2011 – PRESENT

Direct the daily operations of the corporate processing center which supports 2.5K field HR practitioners, employees and

contractors for U.S. Systems used include PeopleSoft 9.1. and KMS electronic on-boarding systems. Supervise a team of 7 in service

center operations ensuring accuracy and improving existing processes and best practices while training and developing skills.

Interface with global HR teams to share corporate resources resulting in continuous improvement effort to centralize HR services

for global company. Collaborated to better define HR service center job descriptions and career path via reorganizing duties.

Streamlined resources to blend HR and benefits response by cross-utilization of HRSC staff resulting in increased

efficiency and increased job satisfaction. Inter and intra-departmental lunch and learn and training sessions coordinated.

Encouraged employees to enroll in PHR preparatory class and secured corporate funding; significantly enhanced career

development and increased employee engagement. Sponsoring “Spotlight” corporate visitors to build bridges, resulting in

improved working relationships, troubleshooting opportunities and increased understanding about business interplay.

Project management underway with Mercer Consulting to define, write and institute international global mobility policy.

Projects underway to systematize departmental responsibilities such as employment verifications (TALX), immigration

legal work (VisaNow), HR – Payroll communication. Remake of select forms and tools to ensure clear, timely operations.

BLOOM MARKETING GROUP – BLOOMINGTON, IN

Health insurance sales center. Spin off sister company of Fine Light, Inc.

2007 – 2011

VICE PRESIDENT, HUMAN RESOURCES

Drove team of manager, generalists, and payroll staff to fulfill HR functions for insurance sector telesales center. Procured and

administered state grants to support trainings designed to enhance employee engagement and service delivery. Automated payroll

processes, defended employment law charges, and implemented HR compliance training. Hosted supervisory/management

forums to uphold policies. Wrote HR policies from ground up and collaborated with legal counsel to execute across organization.

Oversaw Health & Wellness Manager and programming while building positive work culture from ground up. Created

competitive strategies and advertising plans to recruit and retain high quality local associates; marketed company at stadium, on

billboards, at theaters, on bus wrappers, with air advertising, and alternative advertising and grassroots strategies. Built

relationships with university to recruit college students with 2nd language capabilities, meeting international prospect needs.

Orchestrated events and holiday parties and employee recognition per budget and goals. Prioritized employee communication.

Launched telesales center and enabled rapid growth of company from 100 to 700 employees in 4 months.

Integrated policies and procedures to address attendance, adherence, dress code, payroll, performance, legal regulations,

EEOC compliance, job descriptions, FMLA, Worker’s Compensation, and supervisory mandates.

Overhauled payroll department processes and eliminated risk; enhanced use of ADP time keeping system.

Spearheaded improved communications, management forums, quarterly meetings, employee recognition, training

programs, and health and wellness initiatives.

Wrote grants and won State of Indiana Training Acceleration Grants for two years valued at $400K in funding for massive

customer service, computer and sales training as well as a variety of courses for entire company. Sponsored 45 management

staff to attend Supervisory Management Institute, a seven month course. Partnered with community college for delivery.

K AT H Y A . S H EP L EY

*****.*******@*****.*** mobile: 812-***-**** Page 2

FINE LIGHT INC. – BLOOMINGTON, IN

Boutique advertising agency specializing in direct response healthcare.

VICE PRESIDENT/HUMAN RESOURCES 2001 to 2007

DIRECTOR OF HUMAN RESOURCES 2001

Received fast-track promotion and restructured HR department serving ad agencies in 5 states. Instituted employee handbook, job

descriptions, organizational charts, pay schedules, compensation analysis, benefits, and EEOC compliance awareness. Collaborated

on organizational structure redesign to adapt to client needs across Creative Services, Account Services, Accounting, Operations, IT

and Business Development divisions. Forged relationships with high profile design schools to enable quality caliber recruiting.

Assessed and benchmarked wage costs. Acted as employer sponsor for visa processes in partnership with immigration attorney;

worked closely with employment law attorney and CFO to ensure best practices.

Refined performance review system and retention mapping. Cultivated and reinforced high talent culture.

Grew productivity and profitability by 300% over 6 year period with “Talent Plus” recruitment tool to attract top

performers. Creative and account positions required out of state hiring and relocation.

Audited health plans and COBRA management, resulting in credits, cost savings and risk protection.

Secured and administered health, dental, vision, life and 401(k) benefits for Fine Light, then ongoing for spin off company.

Negotiated salaries, relocations and contracts in line with mutual goals and budget allocations.

AT&T BROADBAND & INTERNET SERVICES – BLOOMINGTON, IN

Leading cable provider serving the Midwest Region.

HUMAN RESOURCES MANAGER, MIDWEST REGIONAL MANAGEMENT OFFICE 1999 – 2000

Led employee recruitment for entry-level, technical, customer service, sales and various professionals while enhancing existing

sales staff. Partnered with learning and development training for co-department initiatives. Drove region-wide corporate

communications and ensured adherence to affirmative action best practices under regimented FCC compliance reporting. Identified

and resolved employee retention issues. Compiled data and statistics to illustrate turnover and retention. Managed severance

agreements, buy-outs and negotiated inter-relationships post acquisition. Worked on final closeout of our region offices due to sale.

Reinvented recruitment ads, increasing response rates by 500%. Freshly leveraged the power of the AT & T brand.

Streamlined tracking log system to maximize advertising dollars spent.

BLOOMINGTON HOSPITAL – BLOOMINGTON, IN

Leading community based hospital (314 beds) and nursing home system (3 homes).

ASSISTANT DIRECTOR OF HUMAN RESOURCES 1994 to 1999

Distributed $500K+ budget with redesigned recruitment advertising campaign. Crafted and monitored departmental budget, while

re-building team in line with newly developed structure. Assembled team of Employment Coordinators responsible for staffing the

company with 2.4K hospital and 700 nursing home employees. Studied key performance indicators via staff shadowing program.

Maintained staff levels for clinical and non-clinical needs on campus and in 9 service counties. Ensured compliance with state

licensure requirements for multi-discipline healthcare career staff. Implemented alternative recruiting strategies to sign nurses

during critical staffing shortage periods. Studied and responded to trends across allied health professions to ensure staffing.

Identified high risk areas and implemented solutions to measure and resolve retention issues. Improved awareness and

saved costs.

Revamped orientation process. 82 new hires per month on average.

Met joint commission standards with zero HR deficiencies.

Additional Experience at Bloomington Hospital includes increasingly responsible positions in worker’s compensation

administration, recruitment, management and general HR. Details available upon request.

EDUCATION

B.S. in General Studies, Liberal Arts/Business Administration Concentration – Indiana University, Bloomington, IN

AFFILIATIONS

Society for Human Resources Management; South Central Indiana Human Resources Association; Anne Arundel SHRM; Talent

Plus Analyst and Trainer; Disney University “Redesign Your Orientation”

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